H Luxury Residence Apartments - Holiday Paradise

Great location and apartment was a good size. Condition of apartment was poor. Balcony door broken, holes in the walls, aircon cut out during the night one night due to maintenance, scuffs on walls, bathroom lights would randomly go out whilst sitting on the toilet. Still waiting for bond to be returned two weeks after checking out.

Clean and the greatest views. Beds were very comfortable and the booking in eas easy. Car park was difficult to navigate and find a spot. Overall - greaat value and would recommend.

Awesome experience, great location. Apartment is getting tired, really needs upgrade especially beds and bathrooms. Furniture is old and no access to swimming pools towels. Overall its a ok Apartment nothing too flash. Not worth the amount we paid

Room was not cleaned at all when we arrived after check in Staff were rude and unhelpful We couldn’t even stay we had to drive 3 hrs home Extremely disappointed

Very Central location, Apartment I stayed in was very spacious and well maintained.

H Luxury Residences were the highlight of our trip to Surfers Paradise. The property is situated in the Hilton tower and offers a variety a delightful Panaromic view of the beach and surrounding city. The apartment is fit out with everything that one could need from cooking, washing, cleaning etc to enjoy the trip especially if you are travelling with young children. Only downside of the trip was waiting for the lifts during each time we had we had to leave to go to the beaches or the shops. They can be slow especially during busier holiday periods. Despite above the property is highly recommended.

From the moment we entered the parking lot on the first day, we were shocked. The entire parking area was filled with an overwhelming stench. When we entered our assigned room, the entire place was incredibly damp, and the entire room was filled with a strong moldy smell. All the curtains in the room, and especially in the bathroom, were covered with mold. The most shocking experience, however, was encountering a family of 6-8 cockroaches right in front of us that night. Our family was horrified and immediately contacted the hotel via email, strongly requesting a room change. Unfortunately, our request was denied. The hotel downplayed the severity of the situation and offered to bring us an air freshener the next day—an absolutely ridiculous suggestion. We felt like they were taking advantage of the busy December season, forcing us to accept the situation. In the end, we gave up on changing rooms. The hotel then offered and confirmed a refund of the cleaning fee—a very small amount—and assured us it would be processed after check-out. However, they later emailed us, claiming that their finance team had rejected the refund request and that they couldn’t provide it after all. What does it even mean for them to reject something they themselves proposed and confirmed? This entire experience has been shocking and deeply frustrating. Their unprofessional behavior and broken promises are unacceptable, and I feel compelled to share my experience with others.

Great location and would stay here again

It was ok, Average Accomodation. We are on holiday for 5 nights. 2 bedroom apartment booked. We checked in after hours, we never been provided with wifi password or room did not had a tissue box. Bathroom was clean but no conditioner, or shop. No extra towel was provided. Every night cost us $200 and whole stay we paid $1200 including tax.

It was a great stay, spent 6 nights and could not of asked for a better stay

Very good, thanks!

We had a great stay here. The view was amazing and we felt safe in the apartment. Easy access to the many restaurants and shops around Cavill Street and beyond, all in walking distance. Easy access to transport. Spacious rooms and lounge area with plenty of room for families

We chose the 2 bed apartment, panoramic with ocean view. The view was indeed amazing and the apartment was very comfortable. Great location in centre of Cavill Ave area and short walk to the beach.

The mattress too old it caused back pain/ no swim towel/ tv in bedroom can not connect with Youtube or Nextlix

Excellent

The space in the apartment and the equipment

It was close to the beach, tram, restaurants and shops. I'm definitely coming back.

DO NOT BOOK Holiday Paradise are useless for service. Issues from day 1, never tried to resolve my issues I tried every day of my 6 days there to get help. Place dirty, not enough bedding, electrical faults, wifi didn’t work, no toiletries, reception and reservations are appalling team together. Stay away from this and any properties ran by HOLIDAY PARADISE

Great location

Easy to check in and communicate with