Mercure Charlestown

Room tired. Mattress definitely seen better days (my back is still aching). Bathroom needs a revamp get rid of bath. TV sound sub par not clear.

Comfortable. No lifts to second floor. Would benefit from having a charger installed for electric cars.

We had 2 rooms, a deluxe king and a family room. Both were excellent. Beautiful views from the balcony of the king room. The pool looked very inviting. Sadly we didnt have long enough to use it. Had a meal in the restaurant downstairs which was excellent. Highly recommended

Very quiet and central to most of the area

All good hassle free

What a lovely friendly hotel!! Staff are exceptional!! Very friendly and welcoming, gave us lots of recommendations on places to visit. It’s very central to 2 large shopping centers. Would highly recommend this hotel 😊

Very friendly staff, clean room and bathroom, clean facilities….BUT The carpark (the one behind where you are supposed to park) is PITCH BLACK. You can hardly see the palm of your hands. This is a massive safety issue. The air conditioner in the room had to be operated at max fan and lowest temp just to produce something, had some musky smell in the air coming out of it, and was whirring and whining all the time, made it difficult to fall asleep. The bathroom is spacious, clean and well equipped and water pressure is surprisingly very strong I had to lower it (most hotels have average if not weak water pressures, so that was good), there were some cracked tiles in the bathroom, and the ventilation fan didn’t work with no switch to turn it on (and not connected to the bathroom light), so doing your “business” in the bathroom meant having a smelly room for a while. And, who puts a bible in hotel rooms anymore? This is not 1965. Good budget hotel for a short stay but definitely would not go back, and I have stayed in other Mercure branches in Australia (which made me go ahead with this booking) but the difference is chalk and cheese honestly, despite the rates being very close/similar.

Very dated, however enjoyed the restaurant

It was disappointing that there was no accessible areas for a disabled person. No toilets were accessible, for such a renowned hotel this was disgraceful and behind the times. There were areas that need painting, just lot of upkeep and care is needed. Staff were wonderful , meals excellent.

Nothing

Air con. not functioning properly and dripping water.

Staff were very lovely and warm. Free parking

Given that it was pouring rain & very windy for three-quarters of the time we stayed, the staff did very well to keep the hotel running as smoothly as they did. Thank to the cleaners & all the staff.

Comfortable bed, easy parking, great breakfast. Would definitely stay again.

Friendly and efficient staff.Clean & comfortablecroom. Delicious meals in the onsite restaurant. Top notch in this regard. Lovely pool, however, it's in need of attention- tiles missing, looked unloved. Rubbish in bushes. Bin overflowing.

Stayed 2 nights, photos looked nice but hotel was tired with limited service (ie cups no saucers, uht milk, no coffee machine) beds ok, but mirror in shower bath intrusive. Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!

Overall is good except the outdoor swimming pool may need more cleaning

Friendly staff and good food at restaurant

Nothing that we could complain about. The staff were so friendly and helpful. The restaurant meal was exquisited. Have a dessert! Room was very clean, and quiet.

Staff were great which is always a bonus. It's quite close to restaurants if you looking to dine out. Breakfast was great really enjoyed it.