Mercure Sydney Parramatta

Not good enough

Lift broke down. Rooms/furniture all chipped and quite aged. Carpets not vaccummed properly.

Great accommodation and room.service

Needs work eg painting. Looking very tired

The property is nice except for the room I was situated with the bed behind the lift so I got hardly any sleep. It was effectly like trying to sleep in the wind tunnel with the lift going up and down all night. Very tired and pretty unhappy leaving there on Sunday morning.

Very helpful staff. The property is a bit dated, but our room was comfortable and clean. We enjoyed the experience & would stay again.

Very aged, not a nice stay, but is somewhere to sleep for the night

?

Wonderful polite staff, can't fault this hotel well stay there again.

Good location Big sized bed and room But facility is bit old

Staff were nice

Friendly service, room was adequate for price paid.

We were a little disappointed the room wasn't up to the standard it usually is. There were dirty socks from the previous people, the bathroom still had some hair in the bathroom

The bathroom was very dated and had mould on the ceilings and shower pressure was slow. the water temperature was inconsistent too, posing a risk to young child as the water went too hot and or too cold very quickly! there was mould around the skin and the bench top looked like it was going to break off the wall. the air con system was terrible, there was a lot of dust in the vents and you couldn't control the temperature, only the fan speed was adjustable. there was no concierge service as we needed help with our bags and the receptionist said they were short staff to help and wasn't too kind on the phone. the hotel was annoying to get to was there was no right turn into the hotel, we had to do several u turns to get there, car parking was very tight, lucky we had a smaller SUV however a bigger car would be pose a risk of hitting the wall/kerb etc. the room card kept being deactivated so we had to go to reception to fix it every night, they said it was because it was next to my phone/credit card even though it wasnt. property seems very dated for a 4 star hotel.

Everything was perfect thank you

Everything

Good

The cleaning and maintenance of the property is very poor: mould on the bathroom roof due to poor ventilation, carpets not vacuumed, and layers of dust. This is somewhat disguised by poor lighting in the rooms. Maintenance appears to be patch up jobs and we had to move rooms in the middle of the evening due to the roof leaking above our toilet when water was used from the room above. This was a known defect that hadn’t been repaired properly

Are chosen Hotel I heard was good Hotel and was close to the wedding I stayed two nights the second day in the morning my daughter got glass in her foot it was in the carpet I took the glass out from her foot then I reported it and show them the glass and I told him with a carpet was not clean properly I told them to clean the carpet maybe there's more glass my daughter did not have a good time at the wedding because her foot was saw and today I'm very disappointed

Very rundown and not kept tidy.