Nesuto The Entrance Apartments

Great location and good size. Could of been a bit cleaner. Walls and cupboards dirty and a used bandaid under table.

Very big clean and location

Nice

great customer service and unit

The linen was dirty and all red marks

Location is great right next to everything the pool is really small though the kids didn’t get in as it was to packed, I found the bed really hard where I ended up sleeping in the couch instead the room had a weird smell to it I just kept the balcony door open the view made up for it all

Easy to book and good comms from the reception desk. But the property itself is run down and very dirty. Damaged tables and chairs, marks and holes in walls, layer of dust on many surfaces. And we had booked for 4 people but had to make the fold out couch ourselves. Not worth it for the price paid. It was a busy weekend and we booked last minute, but we couldn’t recommend it and won’t be back again.

Great location, very close to shops and the water. Free secure parking at the top of the public car park and our room was on the same floor so very convenient for us. The apartment was great except it was a bit dark because all the lights came from wall sconces rather than overhead, and the balcony was on the short end of a long deep room. Also would've been nicer to have a bigger TV. But otherwise it was good value and we enjoyed our stay. Will definitely consider staying here again next time we're in the area.

Such a great hotel very clean staff are easy to deal with highly recommend

Location is very good. Park the car and walk. Staff are lovely and good communication. We received a complimentary upgrade which was much appreciated. Beds were comfortable. Free secure parking was a bonus. A bit more attention could be given to cleaning - eg fans had a lot of dust on them. Overall a great place to stay in a handy location.

Just the cleanliness and lovely location within walking distance makes it a perfect getaway. The water view on the balcony was lovely.

Great room, extremely generous space, great view of The Entrance beach and Tuggerah Lake, great ladies and staff at reception, comfy bed, free parking and you can walk to all pubs and food and playgrounds and beaches. What’s not to love? Sure, furniture and property a little weathered, but what coastal front accomodation isn’t?

Fantastic place to stay on a budget. No frills, but everything is clean and serviceable. Staff are friendly and welcoming. Location is great for walking everywhere.

The area of The Entrance felt jaded and derelict. Think would be livlier and less weird in summer and at weekends

Beautiful location.. We love the safe parking..quietness.. Walk out and grab something to eat..all within walking distance.. We were trying to book in plus trying to hear the receptionist explain About how things work around this accommodation..and we were not impressed with staff discussing with each other at the front counter about the next days duties.. Very high volume and very unprofessional.. Was not impressed with the closed captions across the television..tried to remove .. no such luck.. So very annoying.. I’ve been a cleaner for 15 years now ..and I notice these faults.. Bedside lamps ..very dusty..light switch..very dodgy .. Felt it was unsafe to use…one light needed a new globe.. (Did report these light issues on checking out) we have family up the north coast..and the Sunshine Coast will be needing a place to stop ..both ways now So want something we can rely on and be very happy with.. Kind Regards Liz chapman

The Reception Staff Are Great And They Upgraded Our Room Plus A Late Checkout The Hotel Is Well Looked After And Maintained Room Was Very Clean And Tidy

Convenient location, outlook from room 315 wasn't great, cleaning wasn't great, dust ontop fridge and around the edges in bathroom, needs a proper deep clean. Front counter staff helpful and friendly

Great location. Easy parking. Good sized rooms

Staff approachable and helpful. Older Hotel but clean and everything provided

The apartment was spacious with a good view and served my purposes, but I will probably choose another option, next time I stay in The Entrance. Whilst most of the room itself was in reasonable condition, the bathroom needs updating, with an old fixed head shower system and generally old fittings. The main door (old) to the room doesn't lock properly on your way out, unless you notice what you have to do to make it lock, and the fly screen door to the balcony doesn't seal to actually keep insects out. The reception, lifts, and halls, are shabby an old. None of the above is suitable for a chain group such as Nesuto, which should provide a consistent level of quality. I stayed on a Friday night, and they couldn't offer even the slightest of late check-outs, claiming the high turnover on the weekends, but the property wasn't full and even if it were, some rooms need to be done before others. I can't see the logic, and given that standard check-in starts at 3:00pm, instead of the usual 2:00pm and standard check-out is 10:00am, I think it would be good diplomacy to at least offer 30 minutes, if not an hour. By the way, reception was only open for check-in between 3:00pm and 7:00pm! You get the impression that this management does everything possible to cut its costs, and this comes at the expense of the guest.