Peppers Salt Resort & Spa Kingscliff

Shabby run down "resort" which is a disgrace to the Accor brand. Be warned - a "3 bed spa suite" does not exist at Peppers. It's a 2 bed apartment with a hotel room adjacent (not connecting). The check-in staff said that I had to complain to Expedia, not them, which I did. Expedia have given me a part refund due to false advertising. Please note I'm not in the habit of complaining - it's not an enjoyable way to spend a holiday. Check in staff tried, and moved us on our second night to a larger 2 bed apartment with the hotel room attached. However, cooking facilities insufficient., no oven, one fry pan which was wonky and meant we had to cook one steak at a time, eat the cooked bit, then return it to the pan, one at a time, to complete cooking because the fry pan didn't sit flat on the stove top, The one knife for chopping was blunt. One dish for the microwave was all that was provided. Furniture worn out, Carpet worn or damaged down to the threads. Bicycles, advertised as an activity, were broken - no brakes (brake cable just hanging there), seat padding gone, no bells, which is a danger to all other users of the extensive bike/walking paths nearyby. We only peddled for a short time before declaring it too horrible to continue. Bikes essentially unrideable. The jacuzzi located at the hotel pool was green and closed during our Easter stay. I've complained to expedia and Accor. Expedia issued me a part refund. Not sure what Accor will do yet.

Thanks

Loved the stay.

Got the same room as on our last stay Felt like coming home😊

The staff were friendly and helpful. The room was lovely and the public areas were clean and inviting. We’ll be back.

Great staff

We have stayed here several times before and found this trip a little disappointing. Breakfast was delicious but not plentiful. We had a three night stay and every morning at breakfast they struggled replenishing empty food platters, cutlery, juices so spent a lot of time waiting for food offerings to be refilled or had to ask for cutlery. We also found the room we had was in need of renovations or some maintenance at least. The slats on the balcony are there for privacy from the room next door but half ours were missing so unfortunately for our neighbors we could see there bed as we walked back into our room. For over $300 per night we expected more and had previously received more. Especially with how quiet the hotel seemed after the recent cyclone. The bed was extremely comfortable and the restaurants near by all amazing. It’s a very peaceful and tranquil area. Great for a relaxing stay

We had a lovely stay but the accommodation is very tired. We stayed in a 2 bedroom, plunge pool apartment and there were many broken aspects to the room. Air conditioner unit dripping water onto the couch, fridge not closing due to ice build up and water leaking onto the carpet, housekeeping not answering calls when we tried to organise to replace our towels after 3 days, reception couldn’t assist. Housekeeping wouldn’t replace our bins after 3 days. Were told we had to wait until 4 days. The buffet breakfast was very disappointing, awful food, no fresh options available. Not sure we will be back.

Relaxing experience and everything on your door step

Pool area is nice. Didn’t like lack of staff enthusiasm……. They were not rude just came across as minimum delivery and lack of enthusiasm 🤔

No phone, table, enough toilet paper, room service code or internet in room. Had to ask 4 times for a phone and code. Was told different things about internet and transport No one knew what was going on or passed information to other staff Bathroom smelled of sewage and was charged for room service

Very dated and tired looking Piles of leaves around pool Gardens needed work

Excellent stay. 😊❤️

We only had 2 nights here but was very relaxing and peaceful. We have stayed here along time ago and decided to come back and totally enjoyed our stay, thanks you. We will keep a look out for any specials you may have. Regards Wayne & Wendy Cousins

Our stay was very average. It seemed that there were staff shortages everywhere, poor staff at breakfast couldn’t even refill cutlery. Ordered drinks and food for around the pool, took 40 minutes to arrive and it was cold, silly system where 2 staff are needed to deliver food (can’t get into the pool area without swiping in and out), therefore two of the three staff were required just to deliver the food while one took orders, made food, poured drinks etc.. it was crazy. Nachos was dry overcooked cold and the cheese was congealed. Had to line up for 15 minutes to get pool towels (as reception staff hand them out), if they’re busy then you just wait in line, goodness knows why they don’t provide them in the rooms! We were allocated a disabled room (not requested or required) which was located at the very end of the wing, I would hate to have mobility problems and have to walk all the way to the room. Poor drainage in the bathroom. Outdoor balcony was dirty, ants everywhere, outdoor furniture was very old and needed replacing Bed comfortable. I felt so sorry for the staff having to work under such circumstances.

Looks quite dated...

Did not like cockroaches in the bathroom both nights crawling around. Killed some . plus staff put dead ones in the toilet but they all didn’t flush away. Not nice. When I asked to speak to manager at the front desk was told no one was on duty.

It was close to were i was working And the dining options were good

We booked a 3 night stay and left a day early as we did not find the hotel was reflective of 5 stars. The property was poorly managed and outdated - we had no light in the bathroom and no maintenance to fix at the time, there was no TV remote, the toilet was leaking and the room smelled like body odour and there were also no pool towels available. Several of the staff we spoke to were complaining of their working conditions and while we appreciate it was school holidays, there was no place to relax. The Manager offered a refund for the night we forfeited but was unable to due to booking through Wotif. We were very disappointed.

Great spot Fully reccomend