What do past guests say about Ruby by Serain Residences?

Ruby by Serain Residences is well-known for its Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

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Ruby by Serain Residences

Name: Ruby by Serain Residences
Address: 9 Norfolk Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217, 9 Norfolk Avenue, Queensland, 4217, Australia
Rating: 6

Apartments

6.0

/10

Pleasant

22 reviews

What Guests Say About Their Stay

Kristel

10.0

/ 10

The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!

Verified traveler

10.0

/ 10

Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.

Verified traveler

10.0

/ 10

The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.

In the Area

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9 Norfolk Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217

Main Facilities

Swimming Pool

Parking

WiFi

Staying at Ruby by Serain Residences is a good choice when you are visiting Surfers Paradise.

Available Room Types in Ruby by Serain Residences

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Ruby by Serain Residences Address: Map & Location

9 Norfolk Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217

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Discover More About Ruby by Serain Residences

General

Near Surfers Paradise Beach

Location

Located in Gold Coast (Surfers Paradise), Ruby by Serain Residences is within a 15-minute walk of Surfers Paradise Beach and Cavill Avenue. This apartment is 11.3 mi (18.1 km) from Warner Bros. Movie World and 3 mi (4.9 km) from The Star Gold Coast.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Budds Beach - 0.4 km / 0.2 mi
King Tutts Putt Putt - 0.4 km / 0.3 mi
Wax Museum - 0.6 km / 0.3 mi
Surfers Paradise Mini Golf - 0.6 km / 0.3 mi
Chevron Renaissance - 0.7 km / 0.4 mi
Surfers Paradise Beach - 0.7 km / 0.4 mi
Macintosh Island Park - 0.8 km / 0.5 mi
Infinity Attraction - 0.9 km / 0.5 mi
Cavill Avenue - 1 km / 0.6 mi
Centro Surfers Paradise - 1.1 km / 0.7 mi
Slingshot - 1.1 km / 0.7 mi
Surfers Paradise Beachfront Markets - 1.2 km / 0.8 mi
Ripley's Believe It or Not - 1.2 km / 0.8 mi
Timezone - 1.3 km / 0.8 mi
Surfers Paradise Tenpin - 1.3 km / 0.8 mi

The nearest major airport is Coolangatta Airport (OOL) - 32.1 km / 19.9 mi

Facilities

Take advantage of recreation opportunities including an outdoor pool and a fitness center. This apartment also features complimentary wireless internet access and barbecue grills.

Business Facilities

Free self parking is available onsite.

Rooms

Make yourself at home in one of the 7 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and LED televisions are provided for your entertainment. Conveniences include separate sitting areas and microwaves, and housekeeping is provided daily.

All facilities in Ruby by Serain Residences

Swimming Pool

Entertainment Facility

Fitness Center

Common Space

Lobby

Things to Do

Outdoor pool
Barbecue
Garden

General

Parking
Terrace

Transportation

Secure parking

Connectivity

Free WiFi

Public Facilities

Smoke-free area

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Ruby by Serain Residences

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 22:00

Check-out:

Before 10:00

Pets

Pets Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A damage deposit of AUD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, Property uses a professional cleaning service, Events/parties not allowed, Beach nearby, No front desk, Contactless check-in is available, Guest will receive an email before arrival 72 hours, Guests will receive an email with special check-in instructions, No elevators

Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities	Swimming Pool, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - 22:00 - to 10:00
Available rooms at Ruby by Serain Residences	7
Another facilities in Ruby by Serain Residences	Outdoor pool, Barbecue, Garden, Terrace, Secure parking

Frequently asked question in Ruby by Serain Residences

What are available facilities at Ruby by Serain Residences?

There are top facilites at Ruby by Serain Residences such as Swimming Pool, Parking, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Ruby by Serain Residences?

Check-in time at Ruby by Serain Residences is staring from 15:00 - 22:00 while the latest check-out time is at before Before 10:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Ruby by Serain Residences?

Ruby by Serain Residences is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many rooms are available at Ruby by Serain Residences?

Ruby by Serain Residences has 7 rooms in total.

Does Ruby by Serain Residences provide parking?

Yes, Ruby by Serain Residences provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Ruby by Serain Residences

Overall Ratings & Reviews Ruby by Serain Residences

Other sources (22)

6.0

Pleasant

From 22 reviews

Cleanliness

7.8

Room Comfort

9.0

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Traveler Reviews Ruby by Serain Residences

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Top reviews

MASUMI

Leisure

2.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

問題だらけだった

Rochelle

Leisure Family

2.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state. The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort. It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay. I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.

Natasha

Business with Friends

6.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

For the money, is a no. I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest. Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.

Tryphosa

Business and Leisure Family

2.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this

6.0

/10

Reviewed 70 week(s) ago

Expedia Group verified review

Noisy

Kristel

with Partner

10.0

/10

Reviewed 73 week(s) ago

Hotels.com verified review

Kenneth William

6.0

/10

Reviewed 101 week(s) ago

Expedia Group verified review

Property was good, clean and conveniently located. Communication leading to check in really soured the experience

Verified traveler

Friends and Family Family

6.0

/10

Reviewed 120 week(s) ago

Hotels.com verified review

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.

Michael

8.0

/10

Reviewed 130 week(s) ago

Expedia Group verified review

Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay

David

Leisure with Partner

2.0

/10

Reviewed 143 week(s) ago

Expedia Group verified review

Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.

Aya

4.0

/10

Reviewed 231 week(s) ago

Expedia Group verified review

terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.

Verified traveler

Friends and Family Family

10.0

/10

Reviewed 266 week(s) ago

Expedia Group verified review

Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.

Verified traveler

Leisure with Partner

10.0

/10

Reviewed 269 week(s) ago

Expedia Group verified review

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.