Sanctuary Palm Cove

Great location, great facilities, great apartments.

This place doesn't even merit a one-star review: it has terrible staff and unclean rooms. There are no staff after hours; upon arrival, you're expected to handle all check-in procedures yourself. We received a two-bedroom apartment, but it looked nothing like the misleading photos on booking sites. The three buildings are old and barely standing. The room was untidy and dusty, with old and broken furniture and fixtures. Think smelly towels, outdated tile flooring, and broken windows. We documented all issues with photos. When we decided to check out early and requested a partial refund, they said they would look into it but then disappeared. We're planning to recover some of our money, but avoid booking here, as you'll waste your money.

Amazing modern, spotlessly clean spacious apartment. In a fantastic location with beach and main front street of Palm Cove 2 mins walk away. Huge wrap around balconies lovely to sit out on. Great sized heated swimming pool. Special thanks to Gerhard Jnr on reception for fantastic communication and help. When our tumble drier wasn’t working and couldn’t be fixed, we had a new one delivered quickly. Also appreciated a late check out. I would absolutely recommend this place, so peaceful and relaxing!

Enjoy the stay, staffs are friendly, good locati

Great place. Very nice apartments with good surroundings and very friendly staff.

Amazing location. We stayed in one of the apartments tucked away with the trees. Pros: - shower pressure is great - it’s peaceful -pool area is cleaned every day and the flooring of the pool area is grippy, so even with a wet surface, it felt safe. - the apartment has louvers so the breeze can come through and they are tinted for the glare. The fly screens are also in perfect shape so you can have them open and no bugs-mozzies can get through. The staff are very accommodating and friendly, great experience the whole stay with them all. Great location in Palm Cove with everything only a short walk. Perfect location for Ironman Cairns.

Close to beach. Spacious and well maintained

Everything about this property was fantastic from the friendly staff and managers, to the large clean comfortable room. Close stroll to the beach and the many cafes , restaurants in Palm cove but property so quiet when there. We will be back!

The property was exceptionally clean and well maintained, with a great pool and BBQ area. The property is close to great cafes and restaurants. The staff were friendly and helpful. Looking forward to our next visit!

The property was always clean and the staff was always friendly and helpful with all the questions we had!

Clean, well stocked kitchen, close to restaurants but quiet. Property managers quick to respond to queries. Absolutely loved it.

The 3 bedroom villa with private pool was one of the highlights on our month long tour of Australia. The hotel staff were extremely kind and helpful (we unexpectedly arrived after check in time - denoted as 6pm on Expedia, but 5:30pm is the actual close. No worries as staff had arranged a very easy alternate check in method). The space in the villa was huge, the kitchen and pantry full of helpful item, the grounds were immaculate and full of flora and fauna. Just breathtaking. We'd travel back to Palm Cove just to stay at the Sanctuary!

Our studio apartment was spotless and had everything in it that we needed, it even had a 210cm TV (SO BIG). The couple who oversaw "Sanctuary Resort" were both delightful and nothing was too much trouble for them. Would we go back? Absolutely!

Room needs attention , a little dated.

Good sized accomodation, super friendly staff owners, easy car hire w no hidden extras. Highly recommend.

What a wonderful place! Front desk people were so kind and helpful! The place truly is a sanctuary in the middle of the rain forest and true to the pictures that are posted. Every studio or apartment is nested in luscious green surroundings and make you feel like you are in the middle of the rain forest! What a feeling. Pool is amazing and access to the esplanade for a walk on the beach and shops is just across the street. Very convenient! Amenities and space was well cared for and clean. Would return and rebook here. Enjoy your stay… they make you feel like a vacation!

Very good

Everything 10 out of 10

Awesome place

Great location and value for money. Apartments are spacious and well maintained.