Silkari The Charrington At Chatswood

They need to replace the tv sets with conventional ones

The rooms have been renovated and look much better. Well done

We didn't like that we could not access normal free to air tv

Disgusting Room, Arrogant Management – Never Again This was my first — and last — stay at this hotel. I arrived to find my room hadn’t been made up. This was inconvenient, but I called after hours and was moved. The new room was even worse. The toilet was filthy, unflushed, and disgusting. I took photos and immediately sent them to management. It was too late to leave, so I stayed the night. First thing the next morning, I met with management in person, expecting a sincere apology and proper compensation. Instead, I was met with arrogance and excuses. Their response? “That’s strange.” No ownership. No genuine concern. Just an insulting offer of a token “goodwill” gesture- a discount on future stays — as if I’d ever return. I asked for more than a token off to stay an extra three nights. They refused. This wasn’t a small mistake but a health and hygiene failure. And even with photographic proof, they shrugged it off. Shakira Management doesn’t care about customer experience, cleanliness, or accountability. They’d rather lose business than admit fault or offer a meaningful resolution. Avoid this place entirely if you value basic hygiene, respect, or decent service. It’s not just substandard, it’s disgraceful.

This is wonderful boutique accommodation close to the Chatswood Metro. It has been tastefully renovated. Staff were friendly and helpful. Would certainly stay again.

Quick and easy check-in instructions. Absolutely beautiful art deco property, reasonably priced and with high quality facilities.

Property was very convenient for shops, dining, and transport. Located in a nice quiet leafy street. Staff very helpful and friendly.

Excellent. Very high standards.

As described in previous reviews of this establishment the standard is consistently high. In particular the service and assistance, given by Teresa at reception, is exceptional. Her excellence is a very good reason to stay here.

This property has comfort, charm & consistently high standards. Staff are exceptional. Cleanliness is spotless throughout the property. Plush carpet underfoot adds to the luxurious atmosphere. The breakfast is a healthy & delicious treat. Every time I stay here I feel welcomed & valued.

It is a very clean, new and comfortable property.

I just thought the property was old for the price paid. There was no door on the room connecting to the outside room just a curtain. There was an old heater that continuously turned on and off to maintain a temperature. The heater was also up on the counter top which was dangerous. No air-conditioning which would be cheaper and safer. When having a shower the bath filled up with water due to the drain being clogged.

This was a beautiful old building with updated amenities. Clean, quiet, conveniently located. Would stay here again!

No air conditioning Fan didn’t work Complimentary water didn’t exist Numerous warning about smoke alarms going off especially in regards to showers and potentially massive fines Huge cockroach in bathroom was a highlight

Great, thanks.

The property is in a quiet location - the vegetation around the property provides privacy, shade and a good view. There is adequate parking close to the property and the location is close to rail, dining and shopping facilities.

This place is a walk back in time so quant and quirky very clean tasteful decor nice and clean and peaceful and we had our own balcony which is a big plus for us definitely recommend for the price this place packs a punch worth every cent

The room did not have air conditioning. The hosts could not even provide ice or cold water on a 40 degree day. Toiletries were scarce, no body wash, just 1 shampoo and one conditioner supplied for 2 people.

Loved the old world charm, the sheets etc were immaculate but some facilities need an upgrade -noisy exhaust fan, mirrors aged and tarnished. Mould in bathroom paint. Overall was happy with the stay

First rate hovel. Smelt like a dog kennel and very dusty and unclean.