Garner Hotel VIENNA - PRINZ EUGEN by IHG

*

Nice clean room, helpful staff, good location.

Clean, quiet, spacious with great views of Vienna

Friendly staff

Everything was great!

I made the reservation months in advance for a family suite that would accommodate three. Instead due to over booking we were given three very small rooms at a sister hotel down the street.We were not happy. I did appreciate the free breakfast and the storage of our luggage.

Very kind

I can only give 6 out of ten on this occasion. Firstly, the room was on the 7th floor and only 1 lift was working most of the time. It doesn't help when the cleaners were hogging the lift. Not good for a 60 plus couple. The pillows were too soft. The type that your head bury's into. And the room was so damned stuffy. The heating was not on but I was forced to open the double doors to the balcony every night. This was in December! The bathroom/shower was good except for when you climbed in, you are stepping on the curved corner of the bath, even allowing for the shower glass door opened up. The cleaners didn't vaccum at all when we requested a clean. Only the bed was made & the bins.emptied. On our first day out, we just stepped out from the hotel entrance and stopped to check our phone map when out of nowhere a disposable lighter dropped just 2 feet from where I was standing. I looked up to see 2 x young men dressed in black polo shirts sitting on a balcony from the direction the lighter came from. I looked up with discussed. They ignored me. I thought they were guests but I later found out they were the cleaners this hotel employed! I didn't report this at the time but had I had known they were cleaners, I would have. This is totally unacceptable, Garner Hotels! I will NOT stay at your hotels again!

Did not get the room we reserved. check-in was very time consuming because only one person was there and there were many people checking in. parking extremely inconvenient. rooms are o k , but the showers were ridiculous, there was only half a door in the shower , so water would spill all over the floor.

Yes the check in staff were great, the room was also clean It is a great location across from the Vienna Central Hauptbahnhof

Small room especially the bed, not even a free water. no coffee maker or anything. tight bathroom. especially for the price when i booked it. ridiculous

Clean rooms, great breakfast and so close to every transport option (€18 for unlimited city transport was a bonus)

The Sraff are very friendly. The area is convenient for food and transportation. I would like to stay there again in the nearest future. Thank you to all the Staff especially to Miss Victoria who helped me during check-in process, etc. Also, thank you to the housekeeper Staff for making my bed every day.

Room and bathroom are very small

Nice staff

Nice staff

Good location if you need to be near Wien Hbf. But otherwise, it is slightly outside the main city area and lacks a bit of life. The hotel however was spectacular and room was very comfortable. Special shoutout to the front desk staff, Sam, for being easygoing, helpful and friendly.

Great stay

Alles okay

Sehr freundliches Personal, saubere Zimmer, sehr gutes Frühstück und zentrale Lage. Kann man empfehlen!