O2 Beach Club & Spa by Ocean Hotels

I would say this is one of the best all-inclusive resorts. However, there are “little things” that stop this resort from being the best that it could be. The grounds are beautiful. The beach and ocean is right at the edge of the resort. This resort is immaculately kept. Beware of deceptive spa charges during final checkout of the resort . I was charged additional costs despite what was published on the web and told to me by the spa staff. Food: The Oro Restaurant, despite listing their fish as fresh catch of the day, the fish was fresh frozen at best. N.Y. Strip at Elements was flank steak. At a resort of this caliber I expect more honesty. Overall the food was hit or miss. There were too many buffets for dinner. Although the buffet food was of good quality, it was never hot so the flavor suffered. Breakfast was very good but lacked variety and ended strictly at 10am. Drinks: They were consistently made and the bartenders were friendly. They had a great rum punch! Entertainment: Evenings were great because there were singers every night. Worker’s attitudes here it was a mix bag. Most would greet you with a smile and care. Workers spent too much time talking among themselves. One extremely friendly and very helpful hostess was named Carolann. They need her to train others. Because the resort is small you end up meeting a lot of nice people there. The place has a great atmosphere. However, it could use more vibe during the day with music.

We loved our stay

Just ok

A beautiful property, with everything you need. Staff are absolutely incredible and made our stay the amazing trip it was. Thank to everyone at O2. Can’t wait to be back!

The service was not reflective of a 5 star hotel. The food was really bad. there are multiple restaurants, but only one is supposedly good. To get into that restaurant you need to make reservations ahead of time, which we were not notified so we did not get to go to the only allegedly good restaurant. The remaining restaurants's food was equivalent of a high school cafeteria. the gym was terrible too. the beach loungers covers were dirty and wet, as they did not bring them inside at night. Overall, this should hotel should be a 3 star resort not a 5 start.

Great all inclusive. If you're going to book at O2, make sure you book your dinner or dinners at Oro way ahead of your arrival. Excellent restaurant. The other options are great also, but Oro is the best on the resort for dinner.

pros: great weather, small hotel, offers adult only section, easy check-in process, clean pools, clean rooms, great oceanfront view. negative: rocky beach, can't enjoy swimming in the ocean, uncomfortable bed, limited food options; slow service, long wait for lunch and dinner, same food offered for breakfast; some staff was rude.

Overall, the property was beautiful and very clean however, I was traveling with the large group. There were nine of us and there were several instances where Service was below par. The gym could definitely use some major improvements. Also the on-site activities could use some improvements other resorts provide yoga classes on the beach or aqua aerobics. There was only two hours of entertainment three out of the four nights we were there. I would also recommend updating the spa to have more amenities available and to be sure that all technicians are licensed considering the price points for the services. Alicia, Omarian and Shawquan (i am not sure I spelled names correctly) provided excellent service as well as the staff covering breakfast and lunch at elements and Blue Fin.

Nice resort not to big, staff were nice. Food at the buffet could be improved

Staff was very accommodating

Great stsy

Lovely hotel, well located and well maintained

Super courteous and friendly staff. Shout out to Anthony.

Great staff, friendly and helpful. We were impressed with quality of food in this all-inclusive resort. Menus are available for every day. We always had a good meal and properly made drinks. I took 1 star away because the beach is very rocky and swimming is difficult. Other than that, we had a wonderful time.

Lovely hotel with great amenities as you would expect for the price. Staff were very accommodating and helpful. I would say our ocean view was more a side view as sunset and sunrise were obstructed by the building. Not the best location and beach if you want to swim in the sea, wasn’t helped because the sea was choppy but also very rocky in the sea - there are better locations on the west coast.

The entire team is so kind & accommodating A great experience

We had a great stay at O2. The staff was great and the location near the Gap was very convenient.

Upon check-in we were a little disappointed in our room (1bedroom). After posting a comment in Expedia, the property manager contacted us and offered to change our room to the newer tower. Once we moved our experience was exceptional. Staff was helpful and friendly. Room was clean and bright. Beach was quiet and water was warm and there was great snorkeling. Food was very good with a particular shout out to Oro which was phenomenal. Would definitely come back.

I had an issue with my reservation, but the supervisor, Janel, resolved it within a couple of hours. The space is quiet and peaceful, though smaller than it appears in the photos. Overall, it was a good experience. If you're looking for a place to escape and clear your mind, this is the perfect spot.

I booked a stay at O2 Beach Club & Spa, expecting a high-quality experience as represented online. Upon arrival, I was informed that my reserved room was unavailable due to mold remediation and HVAC issues. Instead, I was offered a substitute room that was dirty, uncomfortable, and far below the quality advertised. For the price charged, this hotel does not meet the promised standards. The condition of the rooms is unacceptable, and the lack of communication about maintenance issues prior to arrival is highly unprofessional. I had no choice but to rebook with another hotel after traveling for hours. I would not recommend O2 Beach Club & Spa to anyone looking for clean, comfortable accommodations or a smooth, stress-free stay.