Hilton Toronto

Excellent

Great views of city from the top - and Happy Hour!!

Nice hotel. Room had a really nice view, but they stuck us next to the elevators. I didn’t sleep well.

Great hotel, great location, great view, great stuff, rooms were a bit dated, overall great!

Pick another hotel

This was a last minute booking for us. I wish I had my bathing suit with me, as I would’ve loved using the pool!

Nice I will visit again I will ask friends to come

This is the type of hotel that you can stay at without missing home. It feels clean , modern , bed/ sheets so comfy. It’s pricey but everything is in Toronto which is to bad , as it would be nice to stay somewhere like this more often to bring more tourism to Toronto since it’s closer to home . Literally paid over $500 for 1 night and just stayed in Montreal for 3 nights just over $700 including parking and breakfast . Even just outside downtown Toronto area isn’t much cheaper .

Staff was extremely friendly and helpful

The staff was amazing. The room was clean. The beds were comfortable , the pillows were the best. I enjoyed my stay in Toronto.

1

Excellent service

Our room was on the 6th floor on the street side, therefore it was very loud due to constant traffic, loud cars, trucks and horns. 2nd night, obnoxious guests on the same floor making loud conversations and slamming doors kept us up until 5am. Hotel is located in central Toronto and close to everywhere by foot. We walked about 17 miles one day, so that will give you some perspective. Staff very nice and helpful, even though we did not need much help. Room was also clean and free of any odor.

I rarely leave negative reviews, but after spending over $1,000 for our stay, I expected far better. We booked this hotel because it advertised renovated rooms and upgraded amenities, yet we were placed in an older, much smaller room that looked nothing like what was advertised. It felt misleading from the moment we checked in. When we asked about upgrading, it became a battle instead of a simple conversation. The most shocking part was when an employee tried to show us a room by unlocking the door, only for a guest who was already staying there to answer. The employee then called their manager, and we clearly heard the manager say, “Just ask if they can see the room really quick.” Asking a paying guest to step out so strangers can tour their room is incredibly unprofessional and a huge invasion of privacy. I’d be furious if I were that guest. Nearly every interaction with staff felt like we were inconveniencing them. Whether at the front desk or over the phone, we were met with dismissive attitudes and impatient tones instead of hospitality. We also reported a potentially lost passport the night before. The next morning we learned security had never even been notified until we reminded them. That level of poor communication is unacceptable. This hotel is poorly managed, misleading, and lacks basic customer service. We paid premium prices for a frustrating experience and left feeling like a burden instead of valued guests. I expected much better from Hilton and won’t return

Close to everything

We had the absolute best stay, the staff went above and beyond to help us out. Very clean and the pool was really nice.

perfect

I think it would be nice to have a microwave in the room

Need to renovate the bedrooms, bathrooms really small, ac units are shaky and the beds are noisy

This is a great hotel and great location.