Crowne Plaza KUNMING CITY CENTRE by IHG, an IHG Hotel

the staff for my check in was excellent

wallpaper in the room need to be updated

The hotel has big clean rooms with comfy beds. AC works well and double glazed windows keeps sound out. Close to two metro stations, pedestrian streets, restaurants and bars. The breakfast buffet has a large selection of Western and Asian choices, and is so filing you can skip lunch! Some staff speak some littke English, the rest are happy to use a translation app.

This was a great hotel to stay at for a number of reasons. First, it is in a very convenient location: it is only a couple of minutes walk of a subway station. Second, the hotel has self-service washers and dryers that you can use for free. Third, the hotel offers both complimentary high tea and a midnight snack of noodles. My room had a great view, and was very clean and modern. Ms. Beta was also super helpful.

It was a great stay, the place is outdated but the price is good, and it’s in the center of everything, you can find whatever you need. Terrific place.

Very friendly and professional staff. Clean, big and comfortable room. Plenty of retail and F&B options nearby.

The room is clean and spacious. 5 mins walk to Naping Pedestrian Street. Lots of nice restaurants and shopping. We book the room with club lounge. Nice lounge but very little or hardly any food. Breakfast only serve at the main dining area not in club lounge. Room very warm even when set at 15 deg C. Technician could not fix the issue and they provided an air cooler. My friends in another room also faced similar issue. For them the air cooler did not help.

I have stayed at hundred of hotels across the world, this one stood out to me, excellent in every way, highly recommend, it was an A plus experience

This is the worst 5 star hotel i have ever check in. After landing from mid night flight . When i check in the hotel. They gave us a room in which the Aircon doesn’t work.

Front desk service is helpful though it took some time to locate my reservation.Success on linking my separated two bookings is great. Sorry for myself that didn't have time to experience Club treats. Maybe the next time will try. Breakfast is a little too simple compared to other branches. Maybe it's because of the outbreak. Could understand that.

Front desk service is helpful though it took some time to locate my reservation.Success on linking my separated two bookings is great. Sorry for myself that didn't have time to experience Club treats. Maybe the next time will try. Breakfast is a little too simple compared to other branches. Maybe it's because of the outbreak. Could understand that.

Pretty good location and walking distance to stores and shopping streets. Service is great, but rooms dated and restaurant cleanliness could use improvement. Some rooms also had smoke smell, so had to switch rooms.

Crown Plaza hotel is my first choice hotel.

the hotel have a swimming pool but it was closed during our stay, they din't mention it in hotels.com. housekeeping was not good, poor towels. not clean like a real crowne plaza.

good location, service, and very clean and neat

The hotel is good but outside surround is too noisy to sleep, because they are rebuilding the road

When you stay at a place, the location, overall rating, and cleanliness definitely matter. But what leaves the lasting impression and creates returning customers is the service. This is where the Kunming Crowne Plaza failed. It's the little things that occurred that seemed to be incessantly bothersome. The maid seemed to come into the room multiple times per day and shut off the power. The writing on the light switches was rubbed off so you never had any idea how to turn on or off the lights. I ended up just keeping them all off because it was never clear which switch did what. I did laundry while I was there, and it came back smelling (and I kid you not) gasoline! I literally had to keep my "clean" laundry in the hall because it fumigated my entire room. In the Crowne Plaza's defense, they did submit my laundry to be cleaned again that same day, but this was beginning at 7:00pm now. Thus, it came back to me at midnight--when I was sleeping. Also a disruption. And then, it smelled exactly the same. I kept it in the laundry bags, rolled it up into a ball and put it in the plastic laundry bag in the room. I'll deal with it when I get home. And they only offered a 10% discount instead of waiving the charge. Then they took it upon themselves to wake me up by repeatedly knocking on the door until I woke up, got out of bed, and answered the door. I did not request this and found it very intrusive.

Great location and comfortable room. The only downside was there was a hint of the smell of smoke in the room and the air conditioner didn’t work well. The concierge didn’t speak English and wasn’t able to help me with travel planning, but the staff were friendly and otherwise helpful.

The stay was most welcoming. Freindly helpful staff with great room service, nice chinese & western breakfast. Unfortunately the bathroom and restroom down stairs were just average with minor plumbing issues.

The rooms were great, location also. The hotel was recently taken over by crown plaza management and as a cost cutting thing they closed the pool. They advertise having one and the staff has a list of pre made excuses, its too cold, rebuilding, not the season,... I was there in July and it was pool season. So they pay for your taxi ride to the holiday inn a few blocks away that is also managed by them. But a cab ride to and from the pool is way more hassle than the pool they advertise they have. They make up all kind of excuses and I m pretty sure it will never open again, they obviously want to keep it in the list of anemities, pay a cab ride to customers that insist on swimming and send them to their other properties pool.