Holiday Inn Express XIAMEN LUSHAN, an IHG Hotel

Holiday Inn is the usual go to for a mid range hotel, but the trend is there. Every time I go to a Holiday Inn, I know, that the breakfast is going to be revolting, and it always is. From the coffee, to the orange dyed water they call orange juice, to the bacon that looks like strips of spam, its not much to write home about. Great hotel, except for the breakfast, staff really good, and convenient location. Would stay again, just eat outside.

I am regular at this hotel for the past 10 years. The feel at the hotel has changed and its no longer the same. This is probably the change in the style of management. No home coming feel any more.

This hotel felt very upscale. Room, gym and breakfast exceeded expectations.

Too old the room , not modern , decoration was very old, breakfast was worse , drinks are horrible , bad quality food,

I would say the only advantage to stay at this hotel is the location. The MTR station just few steps away from here. The hotel provide basic amenities and no wardrobe like budget hotel. The WIFI connection is very bad. As we need to go to airport at 6 am, we requested for hotel’s help to book a taxi for next early morning. Unfortunately, the hotel did not provide service for taxi booking, the front desk staff asked us to stop a taxi from road side. Is it unexpected that Holiday Inn Express do not provide the taxi booking service.

A long story short, I experienced the following issues during my stay at the hotel. 1) I had paid my stay at the hotel before I checked in. The hotel charged me again when I checked in. It was found out when I checked out. 2) The room, where I stayed, is completely different from standard Holiday In Express. It is not serviceable. 3) The water sewage of shower was blocked since the first night. The problem remained when I checked out. 4) The telephone in the room did not work. 5) Last but most important, the door electronic lock was out of order. It took the hotel an hour and half for getting a technician to fix it. 6) The front desk does not provide service of calling taxi.

這家飯店我大力推薦,除了客房乾淨整潔,早餐好吃以外, 最值得推薦的是人員服務太好了,你有任何問題,只要是在他們能力範圍之內,都會盡力幫你達成,以客為尊在這裡完全體現,尤其是前台服務人員Roki,經理Alice,還有夜班的年輕帥哥(忘了看名牌),服務態度與熱誠值得表揚。

A good experience that I received a phone call from Alice who is the customer service manager in Holiday Inn hotel. I forgot to take an electronic device in room when leaving I was informed by Alice. She packed and shipped to me according to the address I provided, very impressive.

部屋に冷蔵庫がなかった。ホテルのロゴ入りの袋などもなかった。ただ全体的に清潔なのはよかった。交通の便はよい。

GOOD

如果早餐能夠有芝士就更好

1.隔音方面很差 完全聽到隔離的水聲 2.沒有雪櫃 這個我覺得很有問題

房內設施更新過，很乾淨，餐點、服務很好

ホテルのすぐ横に地下鉄への入口があるので便利です。 大通り沿いに西側に少し歩くと巨大なナイトスポット（屋台街を含む飲食店、バーなど）があります。

위치가 좋아요. 호텔 직원 영어실력이 부족해요

整體住宿體驗不錯,早餐樣式豐盛美味,但洗衣間樓層因裝修無法使用 Hotels網站提供資訊有誤,此酒店並無提供游泳池

接待人員很好，地鐵1號線旁，位置方便。早餐用餐的地方地板稍滑。

出遊交通便利, 很好喔！

外觀非常亮眼，內部的裝潢需再加強，2336人員服務品質非常好，都以客人立場著想，櫃台服務人員需再加強服務品質，許多事都一問三不知，飯店並沒有提供附近的地圖，都必須客人自行查找地點，該告知客人的服務並無確實告知，例如一樓的茶和咖啡供應時間，雖說服務態度良好，但能給予客人的服務卻有限。早點好吃，房務的服務品質非常好~

透過hotels.com訂房付款，check in時飯店人員不知道已付款，告知後才查明已付款。訂房需求(二張單人床)也不知道，顯示我訂房內容才以加床方式解決。 浴室小且有發霉。