Socialtel Provenza Medellin

loved this hotel. It’s beautiful. Most people walk down the hill, but if you walk up and turn the corner, you’ll find jungle and flowing water right in the middle of the city. The staff were amazing and genuinely happy to see me every day. I left for a few days to Cartagena, and when I returned, I was met with smiles and friendly faces — it truly felt like coming home. Breakfast was great, and the small dining area was lovely. After eating, I enjoyed sitting outside each day with a cappuccino. The hotel recently got a new owner, and I had the chance to chat with him for a while. He’s a very well-spoken, intelligent man with big ideas and high standards. I’m excited to return in the future and see the positive changes he has planned for this place.

Good hotel

Great time

Booked a studio apartment for four nights. No A/c, no hot water. Does not mention anywhere while booking about these amenities. 150000 pesos if you have a guest(visitor). Poor quality towels. Gave me a room with broken wash sink and took them one day to switch room. Not going there again. Checked out after three nights and booked another hotel for one night since everything was solid booked due to flower festival .

Precio versus calidad muy distante , habitaciones básicas , camas de los años 80s y el personal del counter parecía forzado.

Window doesnt close fully. Laundry doesnt take money Not enough lighting in the room

This hotel has a lot of potential but lacking in a few key areas. First the positive. Room was spacious and comfortable. Bathroom was excellent! No AC but wasn’t necessary, however no fan and that is sometimes necessary on warmer days. The prices for their beverages are outrageous and not even particularly cold. The reception was very friendly but the ARMED security guard harrassed me because the staff had not given me a wristband, something I did not see on other guests. I was wearing my American flag hat so maybe he was part of the “harrass the gringos” club encouraged by their new socialist, Maduro and China friendly, President? Most Colombians despise him and he will be gone in the next election unless he cheats like Maduro which is certainly possible. Overall I still give this hotel 4/5 stars because MOST of the staff were very friendly and welcoming . Replace the security guard and put fans in the rooms and I would give it 5/5 stars.

Staff was very rude. I forgot my passport but had a photo of my ID page on my phone which of course matches me. The staff demanded my physical passport, wanting to examine the stamped pages, and would not let me check in. My visas are none of their business. They would not respond when I asked for a refund since they would not allow me to check in, so I had to dispute the charge on my credit card since the room was paid in advance. I had to find different accommodations. Never again.

Love it, beautiful place, exelent services.

Great place, had an issue with my room and they solve it right away. Thanks guys. Would definitely stay again.

On our second day, we came back to the hotel only to find ROACHES crawling around the room. Easily, we counted about 10 between the ones we spotted and those we could kill. This all happened during the night; so when we went to the reception, they said we had to wait until the maintenance/room service morning shift came so they could clean. The problem is that they had already done the room cleaning service that very day. On another note, the room only has 1 window that faces THE FLOOR'S HALL. There's no other window.

I Love this Hotel

It’s a place very beautiful and safe for get out and walk, the zone ITS AMAZING

Very nice hostel, well located, spacious kitchen, friendly and helpful staff. The Wifi isn’t working that well in all the rooms though and I could hear the music from the bar even on the sixth floor. Overall, I was pleasantly satisfied with my stay there.

No AC… and very loud music playing till after 1am. You can hear the music from the downstairs lounge as well as the next door nightclub. Had to keep the windows open as it was hot and again, no AC. There was also construction going on nearby that started very early in the morning around 7am, couldn’t sleep through it. At checkout, we saw the front desk offer a fan to other incoming guests but this was not advised to us at our check in. location was good though.

Great and welcoming staff. Spotless cleanliness inside the room.

Security guards wanted money almost everytime while coming back to the room late nights. I never wanted to come out my room because we never knew if the guard were going to take our money.

The location was nice but this Selina hotel is below average compared to other locations. I booked a private queen room and it didn’t have any type or cooling or heating system. And there weren’t any iiron/hair dryer in the room.

was extremely disappointed to have money stolen from my wallet (which was inside a pouch - stored inside a back pack that was closed) from my room ! the hotel would not take responsibility of course stating they cannot verify the money was indeed stolen. besides - the beds and mattresses are extremally uncomfortable! rooms that are facing to the road - are to loud with loud noise from the road all night long. many of the rooms do not have AC - and that is not stated and you can't know if you have AC until you actually check in and get your room. big advice - only get a room in a hotel that has a safe in the room!

It is an average place to stay, an excellent and accessible area for many activities, but some staff members were rude.