Hotel Silvestre

It was a good experience

Good

It's a great place to stay

Frontdesk servers were so friendly

Poor staff knowledge and to much noise

El lugar es muy bonito y acogedor, sin embargo carece de limpieza y mantenimiento en los aires acondicionados. Están sucios y sus filtros tapados. Esto provoca el pobre enfriamiento sino también alergias y enfermedades. Tampoco dan mantenimiento al área del baño especialmente a la ducha. Pequeñas cosas hacen una gran diferencia. Demasiados inconvenientes para dos noches.

There was no service. The receptionists were unfriendly and not knowledgeable. My key stopped working after one entry. I had to go to the reception each time to have it reset 5 times in two days. Last night at 23:30 I could not unlock the room and nobody was in the reception to help. It took me about 20 minutes to find a security guard to open the door. There was no hot water, and the toilet was not filling. The water kept running the whole night. Even when I told the receptionist no one came to check. The internet was awful. I am not going back and I would not recommend it to anyone. They sent me a message asking me to give them a good review. The other good reviews are probably becuause they have asked for. The only positive point is their restaurant and the nice lady who serves there. Otherwise it is waste of money.

I liked the hotel. Didn’t love the location. It was comfortable and good breakfast.

Not the best area to be able to walk to points of interest. And the area around the hotel is very dirty and right off a main road but inside the property the hotel feels resort like with a garden and pool with a swim up bar. Pool was amazing and seating was conformable. And breakfast was great I recommend combo 4. I didn't like the rooms so much because the showers take about 4mins to heat up. Also the shower doesn't have a door/curtain to block water from getting all over the floor so bring shoes to walk around in bathroom. The hotel keys were the most annoying thing about the hotel. They barely work to the point that the staff told us that every time you come back to the hotel to bring it to them to reprogram the key. Even after it still a struggle to get in the room.

Te cobran mas impuesto cuándo llegas, y la fotos esta muy editadas.

We booked this property six months in advance because we were going on a cruise. We got to the property and they didn’t have a reservation. Everybody that was walking in the door had reservations and they had nobody’s reservation three hours. We spent there they transferred us to another Hotel they found out we paid for it in advance. It was an awful experience.

Property was well kept albeit a bit simple, but a good value for the price. Food is ordinary, but ok for a short stay. 10-15 min taxi from the cruise port. Not near the beaches, so if that's your thing, look elsewhere. Also helps to be bilingual .

the area around the hotel did not look safe.

I had a great time staying there, great staff and good security. I would highly recommend this place and I can’t wait to come back.

Very pleasant and great value

This property is very good for a one night stay if you are boarding a ship in the nearby port. They have a pool and a restaurant and you don’t need to leave the compound. The staff were very friendly and helpful.

By far exceeded my expectations. The staff was great and provided top notch customer service. I am planning to return to this hotel next for an annual trip with my cousin.

Best

Hotel is conveniently located at gateway to Romano, the rooms are large, clean and modern. Bed is comfortable. The pool is awesome with good music, food and drinks poolside. All hotel staff was amazing, friendly and professional including front desk, pool, cleaning, restaurant, security etc. Staying at the hotel was a highlight of a 12 day vacation in DR. I speak no Spanish and yet had no problems here.

There was no hot water in our room. We had to take cold showers. the mini bar was stalked with one bottle of water. There was only one towel in our room as well. We had to call the front desk several times. We went to the restaurant for breakfast and they only had one thing on the menu, and that was grilled cheese sandwiches for way too much money.