Bromsgrove Hotel & Spa

None of the lights working the bathroom light needed changing it was flickering the pillow was like sleeping on a chair

Very good offering. Lovely reception and bad area. Rooms are a little dated but the hotel is perfectly good and has everything you need. Comfortable stay on all 3 occasions. Bar staff are super friendly and talkative.

From the moment I arrived, staff were short and not very friendly.

Mould in the bathroom, old sticky drink stains on the bedroom surfaces. Dust behind the bar, especially on the floor.

We stayed just one night on return from granddaughter sitting. The first room we were allocated had a terrible flickering light in the bathroom. We were moved next door with no fuss. This room had the creakiest bed ever fortunately the room had two beds so it was not a problem. We were also charged for car parking for the first time in many stays here.

nice comfortable hotel, not aware of a so called cashless policy, when i was in possession of good old cash,and,not knowing the balance of my card. my wife and i had to dine out else where,'' your barman needs further training,came across as surly,could;nt be bothered to call last orders or better still ask customers if they required another drink before closing the bar,,, other than that ok

Bromsgrove spa hotel. A little tired looking and the bed wasn’t the most comfortable. Freestanding electric heater in the room that ticked all night. Keycard didn’t work so got a second that didn’t work so was let in by reception. Toilet was hard to flush had to pump it to make it work. Stairs and main route to room was dirty and there was no lift which wasn’t a big issue as we only had light bags but could be an issue for anyone with mobility issues.

We were given a family room, but I didn't book a family room, just a standard double. Because it was a family room, the sofa was stuck under the window, with a very bad viewing angle for the TV. The toilet seat was broken, and should have been replaced before any guests arrived. The cleaner would have known it was broken. We found the idea of the sink in the room, and an awkward door to access the toilet and bath a bit ridiculous. Very odd planning. The bed was extremely uncomfortable and the room too hot without an option to turn the heating down.

Lovely stay facilities excellent, food amazing, staff friendly, polite, will be visiting again, pool and hot tub fantastic

Ok for 1 night stay

The approach to the hotel is not all that attractive, and without satnav we would probably have driven past. Car parking is OK, facilities are on the whole good, but a bit tired in places. Staff were friendly and helpful, room was large and nicely furnished - if a bit dark, with no main light; but the bathroom area we thought a bit old fashioned, and in need of a makeover. We had planned to take our evening meal in the restaurant, but it was closed because of shortage of staff and the need to clear up after an event. The bar meal we had instead was good, however, as were the breakfasts. Good value on the whole, and comfortable.

Hi. I am still awaiting my refund this is important and urgent now. I have contact the regulator of the hotels co.panoes now had enough. There lies arrogance dirty disgusting hotel. Never gain. I want my.mp ey back immediately

For the price great stay, breakfast was just okay due to quality of sausages

Decent hotel, good food. Anmoys me having to pay for parking at a hotel but thats life. Would have been a good stay had it not been for the person in the room next door shouting and singing all night.

GREAT PLAVE TO STAY NICE WARM AND VERY COMFORTUBLE

We only stopped over for a night on our way to our daughter's birthday celebration. We have stayed a couple of times before so new what we were getting.

the bathroom floor had some hairs from previous occupant hidden behind door,other than that room was ok.I think the room needs freshening up in the near future. The staff were good , breakfast was good well prepared ,and we had a delicious steak at night. Overall very satisfactory. Ian from Blackpool

"Hotel and SPA" is why we booked. When we arrived there was a note on the reception saying that the pool and spa facilities were out of action. This was the case for our whole stay sadly. Our room was 'ok' but nothing special. We had to go out and buy an extension lead, because the bedside plug sockets weren't for normal plugs and we couldn't plug chargers in next to the bed. The shower flooded all over the bathroom floor and out onto the hall carpet the first time we used it. We used every towel available to mop it up and left them by our door. They were collected but not replaced. No room service to replenish or clean during our stay. No air con and poor ventilation in the room. No windows that could be opened, just an outside door onto the path which looked like it was linked to an alarm so we didn't risk opening it. Plenty of panic alarm cords in the room though which was slightly odd and a control panel next to the bed which had strange switches that did nothing. Conflicting information about parking charges between staff and signage outside. I'd rate it 3/10 Wouldn't stay again unfortunately.

Stayed for 1 night at 5 in the morning smoke alarms went off, went back to sleep woke at 7.30 no electrics were working couldnt shower or make coffee , at 8 went to see what was going on but hallway was pitch black wasnt untill about 9.30 that someone came round to say there was a power cut and we had to leave was just given a sorry and no no explanation

It was okay, really large spacious hotel. Nice lobby