Central London Hub

The room was exactly as described & pictured. Easy no-key system works well, especially for a late night in the city. Had to call to ask for check-in details and to find out when my deposit is coming back which is not ideal, more communication from staff would have been better. That said, I would definitely stay again!

Came in exhausted for check in at 4 and the place was a mess. I reached out and they had someone come out quickly to clean it up and get itvready. I appreciated that. The shared kitchen is so handy to have access at for long stays or even the 2 nights we did. I love the modernisation of the place. The biggest issue wasn't the mess we checked into but the shower. The water goes everywhere and i recommend using a towel inside the door to prevent water from going everywhere and finding its way inside the room and piling up outside the door and under the bed. It is slippery. Please watch out for that.

Hairs all over bed, small room with no air on or fan

It was probably the worst experience I have ever had - showed up to check in an hour after we should have as room wasn't ready , to then find at 5pm still not cleaned we had to stand outside the property as no where we could sit and were left out there till after 7pm at night I had my 2 children with me and had a full panic attack!! It was terrible, I thought we were stranded in London on a Saturday night!! We felt mislead as we thought it was a hotel it's a house!! With other people in it !!!! We spoke to another stressed couple thought the same as us, they left and found other accommodation. Place felt so unsafe (back door was unlocked and opened ) and uncomfortable we had no choice but to stay and no other options available I spoke to someone from hotels.com then put us back onto property manager who gave us 10% back on one night - I was in such a state I just accepted and was frightened didn't know what to do??? My son woke up the next day with a red and swollen eye my face was swollen too had to take antihistamine! Never ever ever booking again, absolute nightmare!

Was amazing with my family 😘😘little bit noisy but it’s ok . I just stay there for sleep but it was amazing to stay for long 😘

Was really annoyed o had to pay £300 security deposit b4 I could check in online

Terrible, dirty damaged room with no suite facilities. Complained and still not given a response. Do not book this accommodation

Nice stay. Clean room and shared bathroom. Easy keypad entry. Would be nice if there were a fan in the room as temperatures have been extremely high. I slept with a cool wet towel around my neck.

Property was a total disaster, couldn't even get in for an 1hr due.to electronic lock not working . Room tiny and so so hot, window would not stay open had to prop open with tea tin. True awful experience and room would not recommend to anyone

This property is advertised as a hotel. In reality it is a town house where you are renting an individual room with a flimsy digital door lock. Bathroom is shared and after booking they demand a deposit along with having extensive travelers insurance to be able to access the room. Did not feel comfortable leaving valuables in the room as there is no front desk person nor a safe in the rooms. If you are looking for a quick stay in a good location this may be ideal, would not recommend for a longer stay. Also strict no refund policy, beware.

I would not recommend this property and after over 15 years of loyalty as a customer I am no longer booking through this page. Pre check in process includes third party payment of an unclear amout - check other reviews this place is dodgy and you are not protected and have to agree to likely illegally Ts & Cs.

what can i say. is nowhere in a room description i found explanation that this property have a shared shower/toilet. more than this you are charged £300 GBP deposit when booking on their website. no clear warning of this also found on Expedia. Information provoded by property owners is misleading. This is very bad practice. My deposit still has not been refunded.

This is not a hotel. I arrived after dark and had to hunt around for anything that looks vaguely like a hotel - which it does not. I had to go down what looks like a back alley and try to put a code into a handle by the light of my phone. It was dreadful. The bathrooms are shared. The bed was soft. I never want to stay in anywhere like that again. For £160 for the night it would have been a rip-off at half the price.

Be warned, not quite as advertised. It is not a hotel, it's a sharehouse Airbnb. It would be a fair price for a room in a houseshare Airbnb though. It's a shared bathroom - Most places will clearly tell you it is shared bathroom (ie. honesty & integrity). You are forced to send a copy of an ID and pay £300 deposit or they won't let you inside or even tell you the exact location (they won't tell you about this until after you've booked and paid). Nobody on site to help. Front door jams, needed to be let in by another guest, then had to shoulder the door to force it open the rest of the visit. Hard to find, a little terrace place hidden down a small court. To be fair, clean and tidy enough for a houseshare, just deceitful. Certainly not hotel standards, but it wasn't a dump. Checked in at 7pm, then oddly, we received a call from a mobile at 11:35pm to check we got to the hotel okay???...lucky we were not asleep, but perhaps call guests before 9pm? Oh, if you need to turn off the flashing multi-colour LED lights keeping you awake....pull out the sofa then climb over it to get into the cupboard blocked into the corner. You'll finally find the switch tucked away in the bottom corner....otherwise you'll need a eyemask to sleep. To be honest, it would be fine for a houseshare Airbnb, if they were just honest about it being one, the shared bathroom, & £300 deposit. For your own expectation management just know it isn't a hotel or similar. Fair price, good location.

Very nice and was idea for what I needed

Great place and perfect location but very concerned about having tongive a £300 pound deposit which doesnt appear anywhere while booking through hotels .co . If youbdont give your card details they wont give you the door codes

The price for london is good, location was good and nothing specific went wrong. but the room was incredibly small with no place to hang clothes. The mirror was not mounted on the wall and the tv did not function. The toilet is shared by two rooms which was not a horrible problem except the obvious inconvenience. There is a downstairs kitchen facility if needed (coffee machine did not function). While convenient for those hopong to eat in, it also means someone can cook a very aromatic meal and make the entire building smell poorly. In sum, not appropriate for except for short stays on a very low budget.

Cheap by London standards adequate but difficult to find details of access received only on the day a few hours before arrival leading to a worry that you have been scammed additional security check makes you wonder how this information is b e.g.ing used shower water leaks all over the bathroom making floor slippery front door doesn’t open properly when key code entered

The location was just perfect, very accessible via public transport. We received access pin into our email address so there was no confusion and delays. However there were no cups in the room (two that were filled with sugar and milk sachets) only one set of cutlery. There were occasions that there were no shampoo available. There was no coffee but plenty of tea bags in the house.

Miscommunicate that bathroom and toilets are shared! little use of common kitchen (not furnished well). Clean, small, will not stay here again.