Chandos Premier Hotel Folkestone - Channel Tunnel

The property was filthy.toilet was disgusting

We turned up at the hotel expecting onsite parking as it was advertised on the site that there was parking available. When we turned up, there was no onsite parking for cars and the area looked rough, not a nice place to leave a vehicle outside of. The place smelt absolutely vile as soon as the manager opened the door. The room we booked was a family room, but was not a family room and had just had an extra mattress put in the floor. There was dogs in the hallway barking behind a door and tissues and rubbish and dirt, possibly dog poo too as it smelt soo bad. We asked for a refund as we had no where to park our vehicle. The guy who was there pretended he was not the manager and tried to shut us out of the building. He eventually came out to talk to us with closing the door behind him not allowing us into the building and then walked away down the road leaving us locked outside the building and just left. The inside of the building was so disgusting and dirty, the smell made me want to vommit. The guy pretending not to be the manager was scruffy looking, with his zip undone and muck on his shirt. I do not recommend tgus place to anyone, not even a homeless individual. We did not stay there, we lost our money as we already paid for the booking online before we turned up and went to go gind a hotel inn to stay in.

The owner was very nice.

Absolutely awful. The place smelt so bad. Carpets are thread bare. We had the thinnest of duvets on our beds. Dog barking periodically throughout the night in the garden. No parking as described. In street only. Was in a rush to get to our crossing in the morning after an awful night sleep and completely forgot to get pictures but it’s bad don’t waste your money. Our carpet had burns on and in general just wasn’t clean. Just so bad all of it !

1. really smelly the whol "hotel", since 3 small dogs on site 2. dogs sometimes barking, even at night 3. room toooooooo small and no space at all 4. shower very weak and poor 5. no towels 6. dirty place 7. heater broken - only has a heat fan (fortunately room toooo small that marginally can sleep 8. mattress NOT even 9. wi-fi very weak 10. finally, originally I have booked 2 nights, during the 1st night around 3a.m. - could not tolerate any more and booked a better hotel & rushed away .... even lost the rental fees STRONGLY NOT RECOMMEND THIS ONE!!

There was still rubbish in the bin in the room. The cups had not been cleaned, there was tea in the bottom of the cup. The fridge had stuff left in. The room smelt and I wasn’t sure whether the bedding had been changed. There was no parking and the place was nothing like the web site.

We booked the room at Late Evening and when we go for Check-in nobody answer on the phone or at the door for reception So we have to live in the middle of the night to look for another hotel

I would give it 0 out of 5. The owner was fighting with a screaming woman on the stairwell before 7 a.m. The hotel advertises private parking. This does not exist. I was told to find a space on the next street and move my car before 9.This should not be on Expedia. There are prostitutes and drug dealers using the place according to a local. Should be shut down.

Room was basic but had terrible smell both in room and when you enter the building on the landing

Everything was fine.

This property is definitely past it’s prime, the pictures posted in the listing must be from better times. While the owner was friendly the animal smell in the entry hall was very unpleasant. The room was crammed but clean, one of the beds had dog hairs on it. Overall not what we expected to find looking at the listing, but it worked for one night.

It did a job

Look, we lasted an hour befor leaving and getting a premier inn, and here is why 1. The place stinks, like stale smoke and animals 2. The place is filthy, our bed has blood on the sheets, catpet is in need of a deep clean, rubish everywhere, bathroom ceiling is broken clearish perspex with a variety of bugs and other unknowns inside it. 3. This is NOT a b&b this is a b.. there is no breakfast facility at all and hasnt been since covid started 4. Site manager is grumpy and clearly doesnt want to be there, chased us for an arrival time while we were on route, and then just gives us the key, tells us to where to dump it in the morning and walks off..

Too cold the heaters are not working properly and they are on timer

nice room perfect

2nd time I have stayed here, the 1st time, it was great, a nice fresh B&B, however this time, it was a very rundown B&B, very grubby and tired throughout. One thing that worked well was the fire alarm which went off at 23:59, but there was no direction from anyone on-site and people just went back to bed.

The sign outside states that this is a 'bed and breakfast' and on the website that there is a restaurant. Neither of these were true so I was disappointed when i arrived at the property and was told they haven't had a restaurant facility since the start of the Covid-19 pandemic. This was misleading. My room wasn't ready at the time I checked in (3pm) and was told I would receive a towel when I returned at night to the property. This did not happen either and by the time I arrived back at the property it was too late to ask. There were tea/coffee facilities but no mug. When I checked out and explained the issues with the manager he did not even bother to speak to me face to face and decided to speak to me behind a door which I felt was rude. Although the room was cheap and I did not expect anything fancy, I felt even the basic levels of customer service were not met. I'd be more inclined to spend a bit more money on a better hotel.

Not as expected

I chose this guest house for 3 reasons. According to the information on Hotels.com, this guest house serves breakfast, has free parking, and has wifi. Parking is very important to me. If I'm coming by car, i will not go somewhere that doesn’t have parking. This property has no parking for cars. The car park in the picture on Hotels.com belongs to a solicitors office down the road! To park in the streets is a nightmare and is not free for much of the time. The guest house is currently not serving breakfast either (due to Covid)! There was Wifi, but I didn't connect to it as my phone said that the connection is not secure. The rooms were ok, but dirty in places. The man running the place was nice and friendly and was trying to make our stay as pleasant as possible. I feel that in order to avoid bad reviews, he must ensure that he provides the services described online, or must update the information to reflect reality. I appreciate that it's a cheap place to stay and that customers should not expect a 5-star hotel service, but this is a case of false advertising. I dont know if the guest house is at fault for this or if it is Hotels.com, but the online information MUST be amended. See other similar reviews! It's a shame, as with a bit more TLC and a lot more honesty, this could be a pleasant place to stay.

This property is nothing like the picture on your site.i have emailed you and sent you lots of pictures.