Colonnade Hotel London

My husband & I stayed here for one night & we’re super impressed! The location is amazing, the staff were very friendly, and the room was clean, cozy, and comfortable.

The property is old and run down

Staff on reception very helpful. Room was poor. Electric sockets didn't work, air con had to be controlled by switch on wall under dressing table hence move the furniture in order to get on hands and knees to reach switch. Carpets very dated. Bathroom dated, shower was ok if you were 4 foot tall but pressure was very poor..part of toilet roll holder on wall, unsure where the rest was, never found it! Climbed 87 stairs to room on 4th floor...luckily only had light bag and small case. Elderly people would really struggle. Goldfish in reception kept in tall thin vase which I feel is cruel.

The shower was too short with awful water pressure. The breakfast was stale/underwhelming with a lack of cups for drinks and very little food options. The mattress was made purely of springs. The windows didn’t open properly and the lift was broken.

Was fine but the hotel seemed really tired which is a shame given its history. Needs some money spent on it

I, along with many others was catfished by the images, description and pricing of the hotel. Only stayed for half an hour and checked out. I would suggest that this site and other booking engines actually visit this hotel.

Needs to improve breakfast!

Most of the staff were lovely, some didn't speak to us. Overall we were very comfortable. When the rooms were cleaned oddly they didn't remove the used coffee cups and spoo s and replace them. Only complaint is that the restaurant ouy the front, weirdly turns into an all out night club of sorts on Saturday night, music is pumping 😬😂. And the wall are paper thin. Ita a boutique hotel, full of beautiful charm you hear people upstairs and in hallways so dont whinge about it.its a bloody old building in London and its stunning.

The hotel was very dated. The lamp and walls were damaged, the wood of the step leading to the balcony was very old and decaying, there was no bar to hang the toilet paper on. The sink was corroding, so I had to buy bottled water elsewhere. But overall I had a good experience. It was very quiet, in a nice part of town, and the service was good. The bedding felt very clean and the room had everything I needed.

Nice property, was what I needed for the night.

Breakfast was fabulous. Check-in was a breeze. Hotel facade nice. Love my room which has a door that opens up to a balcony. Both balcony and room carpet could use a good scrub. Room was not made up when I cam back in the afternoon - put up a No Disturb sign before napping. Woke up to incessant knockings and an attempt to unlock the door - duh - just because they wanted to change the shower head (which I did not request & was contented with the existing less than optimum one, but apparently being done in most rooms) - couldn’t it wait till I check out? Or done when I was out? The total disregard of my visible & verbal ( I shouted through the door for them to go or come back later) request not to be disturbed was appalling.

The hotel clearly had character, right now, its in desperate need of TLC. Its a marvellous building, with a presence and historical depth. Unfortunately it is weathered and worn. Carpets are stained, doors didn't shut, tiling had holes, skirting boards are grubby etc.

Poor condition

The hotel is in a great location, ideal for travrlling into central London. It was comfortable, clean, and had everything we needed for our short stay. We got upgraded to a bigger room as there was no single beds available on our arrival, which was nice and spacious. There are some elements of the hotel that are in need of modernising or replacing but was pleasantly surprised after reading the poor reviews. Dont be put off by others who moan about the small details. This is a nice, freindly, comfortable hotel.

Awful room ..complained ..given an another awful room ..3rd room had stains all over carpet ..none of the tv’s worked ..shabby run down hotel

The location is the only good thing about it. The whole rest is a joke. This was a birthday treat for my friend which was destroyed. Firstly we have been given the room on the 4th floor and been advised that the lift was broken and will be fixed soon. We have been also told by receptionist the "you are young so you will be fine getting on the 4th floor without lift"; well, somethings shouldn't been said as not all disabilities are visible. And actually my friend has bone issues. Secondly when we got to the room it turned around there is a water pump which was turning on every 10mins and the noise was unbelievable. I went downstairs to complain and been told there is no other rooms but they will turn it off for the night from 22.30 till 8am so we could have a sleep. Well, that wasn't true as we almost got a heart attack at 7am. Next thing we wanted to have a shower in the morning it was good that we had our own cosmetics as turnaround that ones provided by the hotel were only for one person despite the room being for 2 people. Also there was not hot water so we had a cold shower!! There was also a cut cable out not covered and next to the bathroom heater were the towel would drip water! The toilet canister was also leaking! There is a weired smell in the whole hotel like a dump and dust mixed together. When we got for breakfast it also turned around that the lift hasn't been working for ages as there was a flower on the lift entrance in one place and sofa on the other.

Dated and worn down, also got charged £6 for a bottle of Tesco water that is £0.84 in Tesco. I’m happy with them making a profit on water but that is extreme.

Staff were really accommodating. Convenient connections to the tube. Lovely restaurant below. Hotel seemed tired and we actually asked to move rooms as the windows, some bathroom tiles and bath were cracked/ broken. The second room was a little better.

Staff are very nice. They hold my hat and scarf that I left in the room until I came back to reclaim. Good location and price.

Property was attractive and nicely located away from the bustle and crowds. The room was clean and well serviced but let down by filthy windows on the outside and a broken toilet seat. The TV was old and had a portable aerial hanging out the back making the picture unstable. I paid nearly £300.00 for a single room for one night as it was near Xmas and felt a little disappointed in what I got for my money.