Greswolde Arms Hotel by Greene King Inns

Would recommend to friends and colleagues.

Hotel bedroom was very clean as was the bathroom,adequate for what we needed 1 night stay. Hotel its self is very tired and is in a desperate need of a good lick of paint. we did not eat at this establishment so can't comment. One member of staff was really very rude to my husband he seemed to have an attitude problem. Not welcoming at all. We would not return there is no excuse for bad manners.

Lovely and cosy. Nice warm welcome from staff. Really loved my room. Had everything I needed in the room.

We stayed here as it is very local to my sisters and were up for a family Christmas and we were not disappointed. We were welcomed and everything was polite and friendly. The room was well presented and there were even chocolates waiting for us. Plus a fully stocked coffee/tea/hot chocolate and biscuits. The ensuite had a wonderful shower plus clean fluffy towels and a heated towel rail with shower gel/soap. The heating was on and it was very warm when we arrived, so we turned it off and would have been better to have left on a low setting as it was slightly chilly in the morning. We had breakfast and this was a lovely cooked meal with also cold buffet with pastries and cereals. The room was clean and whole visit was welcoming and we will definitely stay here again on our next visit.

It's a nice place - the room was very good - and enjoyed a good meal in the evening. However, the service at breakfast was shocking - very poor indeed. I came into the bar from the hotel (so it's obvious I stayed) - and thanked like I was leaving - rather than directed to breakfast. A 'wait here' board - with no one in sight - so I find a table. No glasses for OJ - so I ask at the bar. No one takes my order - I go to the bar. I go to get a cup of tea - no cups - I go to the bar. The morning service seemed like they were caught napping - their manager needs to go see for themselves, and HO need to send a mystery shopper in....!

Stayed here a good number of times and always enjoyed our stay. Food is always decent albeit pub style grub, restaurant can get busy so worth booking a table, very easy to do on the app. Staff always polite and extremely helpful. Rooms are a good size and always clean and well presented. Bar area is usually pretty busy every evening but has a great atmosphere.

Had to wait ages to check in, bar staff were just looking at me! Had to ask for someone to check me in. Paid for breakfast but couldn’t find anyone to greet me for breakfast so just ended up leaving. Nice hotel / pub facilities just a lack of staff

Nicely updated old hotel/pub that gives you old English character with modern amenities. Small hotel (<35 rooms), but the rooms are a nice size and the decor throughout is warm and comfortable. Pub includes a beautiful bar and a large dining area. Only ate breakfast there, but it was great and worth paying extra to get it included. Employees were friendly and went out of their way to meet our needs. Great location. Only knock I would have was that my bed was a bit firmer than I prefer, but it was still comfortable.

It was ok

Repeat visitor for many years.

Was pleasantly surprised by the room, great size and very clean

Check in was very good. Staff very friendly. My room is lovely and comfortable.

I have only given staff and service 1 star as there was one member of staff who was very rude when serving at the bar to both my partner and other customers waiting to be served. We were going to enquire about having breakfast before leaving however the same member of staff was on the reception desk and didn’t even raise her head to acknowledge us and even though we were standing in front of her we were totally ignored. Consequently we just left our room key and went for breakfast elsewhere.

Great little hotel.

Service was both friendly and professional. On checking in, we asked if we could have a quiet room and it was immediately changed. Tea and coffee were generous and welcome note and chocolates we a nice touch. This will become a regular place to stay when visiting family.

Solid place to stay in area. Would definitely return.

Lovely hotel, stayed in a family room which had good decor and the room had separate areas for me and the kids to sleep.

Room nicely furnished, good standard of tea/coffee facilities.

All great

We came last February and thought the food was great, what was printed on the menu, was served. Your new chef seems to dish up what he wants. The chef & Brewer Benedict should also be served with mushrooms, I thought he was having a bad day but he served 2 others colleagues the same without mushrooms. The roast, we had just finished work late so we eat around 7pm but that should no excuse to served the roast potatoes (which were not even traditional roast potatoes) were hard and hollow. He should not have served these up but instead offered an alternative. We didn’t all sit together on Sunday but we all had the roast and mentioned the potatoes the next day, the roast was also lukewarm. At the time we didn’t complain, I think because we were tired and couldn’t be bothered. I also did not want the Yorkshire pudding but it was served!!! Fish & Chips on Monday night was missing my peas and my colleague’s burger and fries, well were they fries, they certainly were not fresh fries. Breakfast, your team of lovely young ladies order to chat at the other end of the bar, twice I had to go to the bar to place my order. Unfortunately, I was checked into room 31 but your lovely reception did not mentioned that someone was available to carry my luggage to room 31, 40 stairs away from reception, there were no other double rooms available when I called from the room. JJ was fantastic, service quick, professional and collected my luggage.