Hampton by Hilton Bristol City Centre

Friendly and welcoming staff. Convenient location. Comfortable beds and clean rooms. Abundant breakfast choice.

Close to historic area.

given the room that was not prepared twice. The staff and manager on duty were not attentive and seemed to ignore the issues, blaming their own system. Our room smelled so bad and was old and outdated. The only thing the manager on duty said was "What do you want me to do". Also, the health issue, the staff who checked us in kept coughing, looked like she had a cold or something that could spread the virus to guests.

Once we figured out the surroundings, everything was within walking distance.

Great breakfast choices

Was ok but there room was extremely dust and my partner had trouble breathing due to illness

Very pleasing large room. Ask for a corner room if you want some space.

Our stay was great. The room was clean and looked great. The staff were absolutely friendly and welcoming. Would definitely recommend.

Bed was extremely uncomfortable. I wasn't able to sleep very well. Breakfast wasnt very nice.

Nice staff, quiet and decent breakfast. Beds not great

Cleaners knocked on the door 3 times in the morning and just came into the room without checking once.

Although it states parking is available this is at an additional charge in a secure carpark. I paid over £20 for the night and my car was ransacked. Emailed the hotel and have not received a reply. Receptionist had a set patter which she delivered to my daughter whilst ignoring me who was paying. A real shame as other hilton hotels have exceeded our expectations

English Breakfast disappointing,

It ticked all the boxes. Just what we needed at the right price. Only down side was the bed was quite small other than that it was clean and comfortable

Perfect location for exploring the city! The hotel and room were very clean and staff were very polite. Sadly the bed was awful we both had bad backs and unable to sleep, asked for an extra duvet and this still did not make it comfier. Pillows were also hard and over used. Our shower did not also drain properly. Overall was quite disappointed. Our room also smelt of smoke when we opened the curtains and had an awful view of a dirty roof.

Excellent. Bathroom disabled friendly.

Had a wonderful time and I’m so happy they followed through with the special request! Absolutely made the trip and can’t recommend this hotel enough!!

Friendly check in staff. Clean room and good breakfast

Room was smelly. No fridge in room, below parr. Wouldn’t stay there again

Although the room was very nice - it was very dusty. The service i received from more than 3 members of staff was appalling. It took 25 minutes to check in. It was 11pm by the time the checkin process was completed and was advised that food places close 10pm. I chose to to have the only available option to me, a pizza (which was not worth the price). Upon collecting it i was ignored (even though the colleague had called me to come out of the room to collect it). Requirements for parking isnt clear and NCP car park has Holiday Inn on it. Staff did not apply the duscount agreed to the car park as i use the NCP app- this wasnt clear or advertised. This process also took along as the member of staff was unsure, and said none of his colleagues know the answer to the discount application (without even asking them!). I left an item as i was in a rush to get out and called reception within 15minutes - i did not receive a response until 5 hours later. And by this time, i had left Bristol. Even though i had emailed as per their instruction leaving my contact details. Genuinly disappointed and will not be staying here again. Staff training and service require significant improvement.