Holbrook Manor & Spa.

I am writing to lodge a furious complaint regarding my recent stay at Holbrook Manor, which was nothing short of disgraceful. I am demanding a full refund for what can only be described as a completely unacceptable experience. First and foremost, a wedding party was held directly outside our bedroom window (Room 12) — something we were never informed about, despite calling ahead at the time of booking. The music was excessively loud, guests were talking and laughing well into the evening, and it was utterly impossible to relax or sleep. The room had no air conditioning, so usually we would open the window, however we had no choice but to keep the window closed — and even then, we could still clearly hear every conversation and song. This was a massive breach of basic hospitality standards and a total failure to provide a peaceful environment for guests. It is completely unacceptable that no one thought it necessary to disclose the presence of a loud private event happening right outside our window. Secondly, we explicitly requested a disabled-accessible room, as one of our guests is on crutches. This was clearly noted on the booking form. What we were given involved navigating ten steps even from the “disabled access” car park, and long corridors just to reach the room. My guest struggled throughout the stay. If your hotel is not equipped to accommodate disabled guests, you have a duty to refuse the booking

Tired facilities in the spa Shower in room had no water pressure Single bed mattresse and both divans old and well past their best Tap in sink wobble and not fixed to sink

Beautiful to have a night in such a historic old building

Just some TLC required like door locks, lights overheating, desk too high and chairs too low, tv reception poor. Other than these minor things - I’d come back!!

We had an over night stop on way to Devon. Were able to fit time in pool, steam room and sauna. These facilities were excellent however the general decor was tired and in need of maintenance. E.g. door frames near pool were rotten at bottom.

I stayed at the hotel for business for 2 nights, the room was ok - dated but with a updated bathroom. Sleep was mixed! First night - ok / Second night - awful! all you could hear was someone working in the hotel moving furniture, this was from around 12:30am to 2:30am. Mentioned to the person on reception on check out - no real response. Not great!

A cross between a wedding venue, a gym/pool and a motel. The motel 'garden' rooms are v tired. But ok for a cheap overnight stay near the A303. Pet friendly.

For the money very good value, large garden room parking right outside, didnt use Spa as meeting friends

bed wasn't made for us cups were not washed up for us dog charge was £20 per day which seems very high bearing in mind our dog made no mess whatsoever - can understand £20 per stay but not for each day

Amazing place, temperature was minus and freezing so couldn’t get the heating high enough, but to be fair the bed was extremely comfy and had a really good sleep before going onto my next location, would definitely stay again and give time to use the facilities better! The Nog inn was a great local pub for food and drink 5 mins in a taxi

It is a fantastic option for my experience. I stayed in a number of places in the area. This place was perfect. I would use the place more often and it will save my time in future.

I thought being a manor house, it was like we were at pontins! Swimming area and chaging rooms need rebuilding. Floor plan leave a wet and slippy corridor. Room sheet wasnt changed, although I had been assure that it wo uldbe as it was soiled. Rusty, old and in a sorry state. The 'beautiful gardens' didnt exist.

The place was lovely but our room was very small and the bed sounded like it was going to fall apart at any minute. The place was clean and the staff helpful, bit disappointed that there is no restaurant on site just a cafe.

Nice room with large comfy bed.Peaceful with lots of facilities such as the pool etc.

Awful property and management. Room was covered in spiders, moths and other insects. Carpets were dirty, bath had what looked like blood and pubic hair in it. Avoid this place.

It really will be lovely when the new owners spend some money on if…. The staff were lovely but to not even have a bottle of white wine on offer was not good. The café seems more geared up for the Spa/Club. We were ‘upgraded to one of the rooms in the manor itself but I’m not sure this was actually an upgrade as it was quite ‘noisy’ not in a group of people way but in a ‘needs carpets & soft furnishings’ way as you could hear people walking around & talking. At one point we were trying to work out whose phone was ringing then realised it wasn’t in our room. The Manor House is clearly geared up for just weddings at this point. It’s a shame but we now realise why the pricing was such. Needs, at the very least, a bar that sells more than cans of drinks and mini bottles of wine. Almost but not quite for us.

I was disappointed with the dining options as the 'Garden Cafe' was also the 'Bar' and what was offered was very limited.

Insecure front and patio doors, no curtains and blinds that don’t close fully. Cobwebs in door and bathroom glass panels. Drippy tap from shower. Prob the worst place I have stayed in the UK using Hotels.com. Prob the second worst place I have stayed after some doss house in ilford.

Amazing place, incredible value. I have no doubts the prices will rise so go there now if you get a chance.