Holiday Inn Express SWINDON CITY CENTRE by IHG, an IHG Hotel

Firstly, car park area was smelly, alot of things were not provided to us, no pressing iron and prior information about it , should we have any need for it, toilet brush wasn't provided, we had to ask a couple of times for our room to be cleaned before it was done. Above all we were locked out of our room as we went downstairs for breakfast came back 10:30am as check out is 11am to pack our stuff, our entry card into our room was disabled, we asked why our card doesn't work anymore, the staff said coz our check out time getting closer 😁 funny, we had half an hour left before check out and was locked out.

Was there for business meeting, good hotel, close to station and shops.

Nice breakfast

Ordered a king room, had 2 singles, even though we booked months ago. The eventually pushed together and put a mattres topper on. Friends had same, they moved them to a different room, with another 2 single beds, eventually put topper on theirs too. The lifts were both broken, had to carry our bags up the fire escape stairs. Breakfast was ok though.

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Dirty area around hotel. Felt unsafe. Room smelled of old cigarette smoke. Only one elevator working. Has to carry bags up stairs to lobby and no one helped. No parking.

Amazing stay and especially nice nearby parking

Staff very rushed at check in and only one lift working. I found the air con difficult to use. I was very cold and it was set on too.low a temperature for the evening.

Manu times stayed at this hotel. Excellent service and staff are very knowledgeable and friendly.

A great sized room with great facilities the shower was very powerful and much needed after a busy day and night. The breakfast was lovely lots of choice and we would definitely stay again. We did manage to park at the hotel as well which was great.

Lots of one-way streets and building work going on around the area, sat nav not much use

When we arrived in the room it smelt like canabis/tabaco. The window was broken and open so the room was cold. It took me 2 hrs and had to argue with the inexperienced staff to cal their on call manager and get someone to fix the window. They knew abkut the window before letting the maintenance man go home as he walked straight past me. The poor man had to come back because the staff refused to pass on the message. The bed was not confortable and in the morning it took staff 20 minutes to find the allergy sheeet so i could find out what I could eat with a dairy intolerance. I asked nicly if the cheif could do a fried egg as the scrambled eggs contained milk and was told the hotle has a policy of not being able to offer this. This was one of the worst stays I have had in the uk.

The property was very clean and the breakfast buffet was good. The first room we were given didn't have working electricity, so they moved us. During the first night we realized that there was something faulty with the air conditioner as it kept shutting off. We told the front desk clerk in the morning and they said that they would have it fixed. When we returned in the evening, nothing had been done about it and the front desk knew nothing about it. They had someone reset the air conditioner from the main control box but we continued to have problems for the rest of the night. We let the front desk again know in the morning, and they simply said "sorry."

Usual Holiday Inn Express room, so our expectations were met. Good value for money and relevant space for a short stay. for longer trips the storage space would have been too small. A lot of limescale in the bathroom, making it appear less clean.

Well located for the station and the staff were friendly. Pretty standard stuff. Breakfast was

I have checked out early than expected cause of emergency at home. I was denied a refund!!! I still have 3days left to stay

I wish I had something good to say. The hotel is in drugsville, not at all pleasant to walk around. The reception service was slow. The lift (singular) was tiny and only arrived every 10 minutes. The room was okay. The bar service was non-existent (the receptionist was also the barman and the chef). The breakfast experience was terrible, with dirty cutlery, missing crockery, broken coffee machines and missing breakfast items. Shame, I normally find this chain perfectly bland and acceptable.

The hairdryer didn't work, toilet flush barely working, the breakfast is very basic.

Our room was alright. Enough space for a family of 3. Tidy. Only problem was the bathroom gets flooded after shower as the seals weren't tightly fitted so water was just flowing off the cubicle. Also found a fe of the pillows with what seems like make up stains.

Stay in Swindon. Hotel room was good.