ibis London Docklands Canary Wharf

We stayed one night as we attended a concert at O2 Arena. Very convenient location and a short walk to Canary warf station. One staff member called, Carmela was very helpful in getting a partial refund as we paid too much for parking.

Ah, the Ibis Hotel – where hospitality goes to die quietly in the corner while the receptionist stares right through you like you’re the ghost of someone who once asked for an early check-in. Check-in was less “welcome to your stay” and more “what do you want now?” The reception staff greeted us with the warmth of a damp sock and the enthusiasm of a tax inspector in training. I’ve had more engaging conversations with self-checkout machines. And then – the pièce de résistance – there was no water. None. Not a drop. No shower, no brushing teeth, not even the dignity of a toilet that flushes like it means it. Just the dry, echoing sound of our collective hygiene hopes vanishing into the abyss. When I politely asked the staff about this rather basic amenity, they looked at me like I’d just asked them to explain quantum physics in interpretive dance. One actually shrugged. SHRUGGED. As if running water is some kind of luxury feature I’d accidentally selected by mistake. Honestly, I’ve been to friendlier hostage negotiations. One star – because at least the bed wasn’t on fire.

The 24 hour staff was so helpful and friendly, and I really enjoyed staying there. Fun amenities like free drink vouchers.

Stayed in same hotel for 30 years and service still amazing

Very nice

Decent location and close to restaurants within 5-10mins drive and near central canary wharf. HOWEVER, oddly the female staff were not very polite, the carpet in the room was stained to the point we kept our shoes on. For sixty five sterling a night, you get what you paid for for London. Parking price is not as advertised on Expedia or as we were told on the phone before arrival. Staff were bit confused with how to provide the parking vouchers for guests.

Road works were loud keeping us up and we didn't know these were also going to be there. Service was never with a smile, dirty toilet and towels, twin beds were like sleeping on camping beds - so uncomfortable. I know it's an ibis budget but was still £150+ a night... One tea bag in room for two of us too. Wouldn't stay again.

Booked a twin room but there weren't any available on arrival so had to have a double.

Lovely hotel that is nice and clean, brilliant shower in the ensuite and comfy beds. Breakfast was decent too. Takes about 15 mins to walk to Carney Wharf.

Clean, quiet and the staff were helpful and polite.

Great location for the Docklands. Had a good stay, comfy bed and pillows. Price for car parking was very good for London standard and was for 24hrs. Good breakfast and good selection at bar. Talking of bars, the hotel and docklands area all close at 2300 so be aware. Not so good was the stains of on my curtains and the now and again scolding of hot water for the shower. Safety issue for kids. Otherwise a good weekend break in London Docklands area.

Breakfast was very good. The bed was very comfy, but the shower was either very hot or suddenly it would be freezing.

Walls are thin, you can hear everything in the surrounding rooms. Limited members of staff on hand to help with all things service industry related.

Very good but advertised as near 02. Yet you can’t walk there and have to get taxi

Easy walk to Canary Wharf for shops and on to Greenwich, O2 arena or back to Waterloo. Check in online night before was easy and so quicker on arrival. Staff very helpful directing us to O2. Room comfortable and breakfast tasty and plenty of choice. For our needs and experience staying in London, couldn’t fault it! We’ll stay there again.

Very efficient staff, clean, spacious, comfortable room. Hotel is central to Canary wharf on foot and the DLR is a 5 minute walk away. Very happy with my stay

Clean and modern very quiet

The stay was fine but I’ve since recieved a parking desipte from paying for the period in question.

Great hotel close to the tube and Dlr lines . Staff friendly and polite. Good selection of Breakfast items .