Keppel's Head Hotel

The location was perfect for our visit to the Historic dockyard. Almost opposite the entrance! We were in the room looking out over the water. It was large and clean and comfortable. Breakfast is freshly cooked for you. They had gluten free options for me

The staff are the saving grace for this hotel. All more than helpfull. The old hotel itself needs work. Our room (25) small, ageing single beds, two hangers on a hook for a wardrobe. Poor water pressure in the shower that occasionally went off or cold. Toilet bowl not anchored to the floor.The bar, manned by the receptionist, dirty as was the carpet in the dining room. We were the only guests in the dining room for the Sunday“carvery”. A frozen chicken portion thrown in the deep fryer, some vegetables and covered with gravy. Burnt yorkshire pudding inedible. This hotel in a great location needs work.

It was absolutely great for what I needed

Huge comfortable room. A little dated but clean. Good Breakfast choices included. Helpful front desk.

Very close to train & dockyard. Great atmosphere.

Nice hotel. Excellent location. Clean with pleasant staff

Overall friendly and helpful staff. Great location. Wonderful breakfast and dinner option (sushi menu). Only complaint was the stained carpets in the rooms.

Lovely big room. Liked the bathroom. Staff very helpful.

Everything was really nice. The air conditioner was a little noisy.

Enjoyed my stay. Very friendly staff.

We had a lovely stay and would definitely stay again. Ideal location for historic dockyard and Gunwharf keys outlet with numerous bars and eateries. Our room was at back of hotel so nice and quiet, corridor to it though was very very warm. Breakfast was great, staff we met were lovely. Would definitely recommend

Great welcome and friendly staff. Lovely family room with stunning sea view. Characterful, slightly old fashioned with faded furniture that added to charm. Excellent food. Convenient parking. Location, location, location.

Hotel staff was wonderful and the location is perfect for walking around the city.

Lovely stay staff work incredibly hard running here there and everywhere but always at hand and helpful when you need them. In a great location and comfy stay

Great place with easy access to the Historic Dockyard and the shops/restaurants on the waterfront. Also next to the Hard Terminal for a quick bus ride to the city centre for shopping.

Hotel is in appalling condition. It is king over due a refurbish. On the corridors leading to the rooms there are unlocked electrical cupboards with bare wires and electric meters, this should be a locked cupboard and wires need to be made safe. The mattresses were in appalling condition. We were unable to sleep in the first night due to severe discomfort. After reporting this to reception the mattresses were eventually changed, supposedly to brand new mattresses. They were not new and had just been pulled from a different room. Due to the severity of discomfort we barely slept. The quality of breakfast was almost as bad as the beds! The cooked breakfast was swimming in grease and a small portion with no option to add any additional items. The continental breakfast was only available if you were at breakfast as soon as it opened, they did more refresh the pastries or yoghurts throughout breakfast service. The advertised fresh fruit was week old half rotten apple or mushy banana, neither were suitable for consumption. The coffee and tea facilities were passable. The room was old and in desperate need of a refurbished. The only waving grave was the bathroom which had recently been refurbished and was still of decent quality. The staff throughout the visit were polite and friendly but very slow to respond to and action negative feedback. I will not be staying at this hotel again which is a great shame as it is in and ideal location to visit all the historical naval history sites

This is a classic pub hotel. The location is quite near the pier and the train station and is just 5 minutes walk to the dockyard museum. The hotel room is spacious and equipped with an air conditioner. But the electric kettle is dirty having some residue at the bottom and I dare not to use it. For the breakfast, you could order only once for the main course while for the cereal, pastry, toast and coffee you could get as much as you like. I did not go to the pub as flies were the main residence of the pub.

Traditional hotel with period features, attractive dining room. We stayed in Victory suite,which was a little in need of refurb/revamp but otherwise spacious. It had a very large bed but the mattress sloped towards both edges,making for an uncomfortable night's sleep. Staff were mostly friendly & helpful. Food in restaurant variable,one really good seabass dish one fish (ok) but with burnt chips. Windows & mirrors in need of some cleaning,especially uvpc frames in our bedroom. No hairdrier..we also reported shower head & screen problems ( water flooding) & need for lighting over bathroom sink. All in all disappointed for price we paid for 'best' room.

A lovely old hotel with quirky charm. Rooms were spacious although cleaning during my stay wasnt perfect. The elevator was out of service for 24 hrs which may have been problematic for less able guests. Staff was great and breakfast adequate (I found the coffee weak, but Im fussy) Overall great value for the $.

Lovely service at all times. Gave us suggestions of things to do. We had to leave early so they offered a breakfast to go. It was great. Dinner at the hotel was our best meal of the trip. Exceptional!