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  1. Hotel
  2. United Kingdom of Great Britain and Northern Ireland(62,328 hotel)
  3. Manchester(518 hotel)
  4. Macdonald Manchester Hotel & Spa

Macdonald Manchester Hotel & Spa

Hotels
London Road, Manchester, England, M1 2PG
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Reception Macdonald Manchester Hotel & Spa
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24-Hour Front Desk
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Review by Traveloka users
a
2 Reviews
Family vacation
6.1
/ 10
6.1
During my stay, I booked for 2 days in 2 family rooms and wanted to extend the room for 1 day in NYE. Unfortunately, the family room was full so we couldn't book it and had to book twin room. After we checked in, the front desk officer said that we can stay in the same room (family room) so we don't have to change our rooms. The room was great, it's big even though the extra bed is very short (<2 m I guess and your foot will surely be hanging). In the last night (NYE Day), we opened our rooms and found our luggages has gone missing and there's another guests in our room. We're very shocked and ran to the front office. The front desk officer who's working that night told us that we can't stay in the same room since there'll be another guest. He told us that we have to move since we booked different room type for our last day and he thought that his friend supposed to call us yesterday, but in fact we didn't receive any prior notice. He even tried to take the blame on us because we brought 3 guests in twin room (supposed to be 2 guests/ room). It didn't make sense because we've already tried to book the family room and we're okay if we have to pay additional charge in the first place (and we said that when we checked in). We're very angry because all of our stuff was gone (they moved our clothes, jackets, camera, hand purse, all of them). In short, I think the front desk office had a miss-communication with each other and the worst part: they didn't even say "sorry" after they removed our luggages without us knowing. During our check out, the front desk officer told us that he will check whom of his friend who told us that we can stay in the same room. After all, he offered us a free taxi to go to the station. Not a best experience so far, especially since it's NYE day and we found our luggage has gone missing. We won't stay in this hotel again for sure.

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<p>The following fees and deposits are charged by the property at time of service, check-in, or check-out. </p> <ul> <li>Fee for full breakfast: GBP 18.00 for adults and GBP 12.50See More
Hotel Description
Check-in and Check-out Time

Check-in: From 15:00
Check-out: Before 11:00

Location
Staying at Macdonald Manchester Hotel & Spa is a good choice when you are visiting Manchester.

The hotel has a very good location, also near the Manchester International Airport (MAN), which is only 13.26 km away.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About Macdonald Manchester Hotel & Spa

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Macdonald Manchester Hotel & Spa exclusively for you.

Macdonald Manchester Hotel & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Macdonald Manchester Hotel & Spa.

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Hotel Policy
Hotel policy is not yet available.
Facilities
  • Hotel Services
    • Express check-in
    • 24-hour Receptionist
    • Laundry service
    • Luggage storage
    • Concierge
    • Newspaper in lobby
  • Public Facilities
    • Elevator
    • Restaurant
    • Coffee shop
    • Smoke-free area
    • OTHER
  • Accessibilty
    • Accessible bathroom
    • Roll-in shower
    • In-room accessibility
  • Business Facilities
    • Conference rooms
    • Business center
    • Meeting rooms
  • Food and Drinks
    • Bar
    • Breakfast
  • General
    • Parking (surcharge)
    • Reception hall
  • Things to Do
    • Spa
  • Connectivity
    • Free WiFi
  • In-room Facilities
    • TV
  • Sports and Recreations
    • Fitness center
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