The Castle House Luxury Bed & Breakfast

We just turned around and left. The host describes this place as LUXURY 😂😂😂😂 in reality it’s the opposite!!!! Do not believe the description on Expedia. We contacted Expedia who in all fairness reached out to the host to see if we could get a refund but to no avail. Do yourself a favor and give this one a miss. Dirty! Old furniture!! Cluttered NOTHING like the pictures on Expedia. We paid for the suite upstairs. You could not have paid me to sleep in that bed. If you go through the reviews there are only about 4 that give this place a POOR rating, I do not believe all the positive ratings unless all those people live in a cave!! This place is a disgrace and Expedia should delete it from their selection.. You have been warned!!!!!!!!

It was a lovley old building and the floors & ceiling reflected the age of the place. The room was huge it had an open fire but we didnt use it had a stand alone bath but we never used. The shower was an electric standard model a bit of a dissappointment but it done the job. Overall a nice place.

200 years old. Totally charming. Host was ver6 attentive. Delightful.

Very easy check in, the owner greeted me and even arranged for me to have a breakfast earlier than usual times due to having to leave earlier. Very pleasant stay and will come back

We were disappointed by this B&B. Advertised as 'luxury' I booked this for me and my partner as a stopover travelling home from an extended time away due to an unexpected family bereavement. I'd be interested to know how the proprietors consider their B&B to fit the 'luxury' description. The room was tired and dominated by oversized furniture. Bed OK. Bathroom functional. TV in the room was shoehorned into a corner and consequently unwatchable. Not worth what we paid for the room. Breakfast was mediocre. Welcome drink a nice touch.

Fantastic breakfast. Helpful and friendly proprietor

The property was very clean and room spacious. The bed was terrible, most uncomfortable bed I have ever slept in. Hard and lumpy. It was so bad I had to sleep on the duvet with my sweater on as I was cold. Mattress needs to be replaced Parking was supposed to be free, we thought there was parking on the property but we had to find a parking spot in town and then ask for a free disc, which need to be changed every 12 hrs Breakfast was excellent

Central location near market square. Really helpful over parking options. Warm welcome (including a welcome drink). Quirky old house with sloping floors. Excellent breakfast. Downside was that there wasn’t a shower, just a bath tub with a hand held shower.

Fab place to say

Really nice place and so close to the pubs, shops etc

Had a great stay in Richmond at this awesome B&B

Quirky old building with character and comfort. Nigel greeted us on arrival and was very friendly. The room had everything we could have wanted and the breakfast was superb with what was obviously farm fresh produce.

The property was in a great location and the owner was extremely helpful and friendly .great day and everything we will be going back to explore .

Nice place and good food! Needed a last minute stay for a few nights while walking the Coast to Coast. Richmond was a lovely city for a few days rest.

Staff were immensely helpful and friendly, the cooked to order breakfast was excellent and the check in process easy. It’s a traditional B&B which is good value for money, our room (Wensly) was spacious and traditional, if you want ultra modern then this is not the place for you. We thoroughly enjoyed our stay would go back again and highly recommend to others especially the ideal location for shopping, National heritage, museums and walks.

Really lovely boutique hotel with friendly staff and delicious big breakfast! Room had a little en-suite dressing room and huge slipper bath - only downside was that there wasn’t a shower but the bath was a nice change for the one night we stayed!

The property is a bit tired. Very low ceiling beams in our room (at 6'2" I could stand upright at all). Free-standing bath that was unstable and constantly dripping taps.

very warm welcome, old property so floors a little wonky. Would certainly recommend

On arrival we was asked to fill in a form which included our personal information this was left in the hallway as we stepped in the front door.We waited for someone to show us our room, on entry to the room we was offered a welcoming drink, The room wasn't what i expected due to the dust and dirt and old worn-out furniture .Windows with cobwebs and dirty ,Broken blinds, Fire place was covered in dust from the fire which must have been left for weeks due to the weather. Ornaments filled the walls and all around the room wasn't cleaned completely dusty. The chairs that sat in the room wasn't safe the legs were nearly off , the cover of the arms had holes in. There is a beautiful bath in the room, but not useful due to no place to put toiletries or towels. Dressing table was in the darker side of the room, no lights too be able to see to do make-up, nor no plugs for hairdryer, i really didn't expect to have to sit on the floor to do the above mentioned. The bathroom, was truly awful for hygiene reasons, who wants to use glasses that are sat on a shelf in line with the toilet.The bed itself was very comfortable and clean linen. Room service wasn't quite what we expected, the welcome drinks glasses were still sat in the room on Monday even though they staff been in the room to place the breakfast menu. No serving was given.Breakfast was good selection. dining room wasn't good, you sat in line alongside the other guests, table and chairs don't fit unless you sit at an angle.

Check in was exactly 4pm and not a minute before, especially if you wanted to get a parking space outside of the place, and you arrived there earlier. Some places we've visited have let us book in slightly earlier. You paid for the accommodation straight away on arrival, instead of when you check out as normal. Bed was comfortable and room was clean, but could have done with a lick of paint, and sofa in room and other bits of furniture were looking well worn. Apart from that, breakfast was lovely, and owner was very accommodating. Brand name toiletries, biscuits, tea/coffee, and an alcoholic drink on arrival.