The Feathers Hotel, Ledbury, Herefordshire

The staff were very attentive and friendly.

The hotel was easy to find. The carparking was free. Checkin was easy. The room was clean quiet and comfortable. We ate in the restaurant and the food was lovely. The hotel is on the main street, so an excellent location. We would definitely stay here again.

The decor is in keeping with the age of the property.

Our experience staying in room 22 was pretty disappointing. It seems that every other room has a secure lock on the door, while the key for room 22 had two teeth. When you're traveling with very important possessions, its an uneasy feeling leaving you belongings in a room with such little security. I understand that it is a historic hotel, but the consistency between the rooms you provide is inadequate. Room 22 also has a very noticeable pitch to the floor, which in turn makes the bed in the room difficult to sleep on. Again, I understand that it is an older hotel, but this made the experience bad. I would recommend that the hotel at least put some blocks under the headboard to level out the bed so you're guests' feet arent higher than their head while they're trying to sleep. I was traveling with family who also requested the Superior Double Room, and the differences between the two rooms that I saw couldn't go unnoticed. The hotel bar staff need further training. When I order a cocktail off the bar's own menu, I should not receive two different variations of that same cocktail. Especially at the prices that you have these cocktails listed for. Half of the folks behind the counter seemed to be learning how to make drinks for the first time - flipping through a recipe book to quickly teach themselves how to make specific drinks. Just seemed very unprofessional.

Really nice hotel. Quite old fashioned but seriously cost. Wonderful staff.

Lovely old building. Felt very historic. Excellent staff and nice breakfast.

Excellent stay in this wonderful traditional hotel / coaching inn. We had a newly refurbished room with a very comfortable bed. Dinner and breakfast were tasty and plentiful. The staff were friendly and helpful. A wonderful hotel stay.

Everything about this hotel was fantastic, the staff, the food, the room but the beds & pillows were really uncomfortable, both of us didn’t sleep very well, apart from that it’s a great hotel.

Had a excellent night's stay for for a reunion with friends. Everything you wanted for a comfortable stay was provided. Will be back.

Very welcoming and incredibly comfortable room. Great location for exploring. Would recommend booking the restaurant as it gets very busy!!

A lovely stay, including an enjoyable evening meal.

The history, the decor, the room space. The facilities and the friendly staff made for a great experience.

Excellent hotel.Nice room, lovely breakfast and all of the staff we dealt with were so polite and helpful. We would definitely recommend

A very comfortable clean and well equipped room. The hotel was warm and cosy with friendly and helpful staff. The food in the restaurant was lovely and good value for money. Would recommend and we will go back for a longer stay

Amazing place, staff were brilliant and full of character. Attention to detail such as topping up the logs when needed. Eves cottage is beautiful

The room was warm. The decor was attractive. A nespresso coffe machine in the room. The room was quiet and the food in the evening was excellent

Room quality is very good, with renovated rooms to a high standard. General atmosphere of the hotel is very good and convenient for shops. Parking is tight, but manageable, although there are limited spaces. Altogether a great experience. Radio playing as you enter room is a nice touch.

The hotel was spotlessly clean throughout The room had everything needed and was full of character Staff are very efficient and helpful Breakfast was good quality Excellent location but had to park on council car park The only downside was Sunday lunch which was tasteless and it took us 20 minutes to even get served with a drink

Poor facilities for disabled people, stairs and no lift, albeit a 15th centuary listed building. Helpful staff that assisted my mobility needs. Insufficient walk-in shower facilities, who uses a bath these days? Otherwise would happily recommend.

The staff were friendly, helpful and professional at all times. I really enjoyed my stay.