The Lansbury Heritage Hotel By Sunday - Canary Wharf London

Beautiful hotel and room. Staff were polite and friendly. Would definitely stay again

Absolutely wonderful. Wonderful staff, beautiful spacious room, we loved it.

Lovely hotel. Highly recommend.

Was a lovely location and very friendly staff

Very quirky room with bedroom upstairs. Breakfast was very average. Ran out of bacon and kept saying it was coming but it never arrived.

This is a lovely hotel. Great Indian restaurant on site. Amazing cocktails.We stayed in a club room. Stairs were very steep and shower was a step in over bath shower. Shower was great but was very slippery and there was no anti slip mat. I slipped even though I was careful. I did raise this with reception but otherwise a fantastic stay.

Nice building with history. Good facilities (they should give info about where / how to use the spa etc) Parking facilty difficult to access. But nice overall and staff helpful.

Good service. Very clean. Close to canary wharf

Very hospitable and lovely stay with great staff.

Reception and staff were kind but unenthusiastic. I was told flatly my room wasn't ready even though I was attempting to check in only 30 mins before check in time & had written expressing my hope for an early check in & willingness to pay for it (they offer this on their website). They sent me to the restaurant, which came to seem like a ploy, as I only wanted a drink and a snack & the waitstaff while kind questioned my choice, & kept encouraging me to order more & to come back that night, the following morning & the next night. The food was truly delicious, but I didn't want more than I wanted. The duplex room was interesting (the hotel is a converted town hall) & spacious, but the strange German-language lighting & climate control system was frustrating & the room was stuffy & hot. I slept poorly. The hotel is 20 min walk from Canary Wharf, but this walk is up & down a highly elevated pedestrian bridge & through a big construction site. A couple of blocks in the other direction there are council housing buildings with many boarded up windows, a pretty grim and depressing area when you're hoping for a carefree getaway. The gym had only three cardio machines & free weights, but no towels, no sanitizer, & no water. The one appetizer I had in the South Indian restaurant was very, very good, & unlike anything I'd had before (I love Indian cuisine); if I were staying longer and the hotel weren't in a kind of depressing location I would have gone back, but have no plans to now.

Great hotel in a good location with easy access to the tube and the DLR. All staff were very professional and friendly. Room was lovely and modern with great air con, hotel was really clean throughout.

Lovely hotel!

Staff very attentive and very polite

Great property and mostly good service. However, the AC in my room was not working properly. Not only were they inable to fix it, but the front desk person argued with me on the morningnof checkout telling me it was working fine and I'm wrong. Also, the wifi didnt support video calls. It's a shame because it's a very cute property with a great indian reataurant down below with a perfect back terrace.

The service at the front desk was great. The restaurant in the basement is amazing. A room was a little bit cramped 42 people and the bathroom was a bit awkward, it didn't have enough shelving. Overall excellent hotel and very nice location.

Lovely hotel with welcoming and helpful staff. We were greeted by Ernest Knox on arrival and all the staff were very attentive throughout our stay. Great location with access to DLR and the underground within a short walk. Delicious food and drinks in the restaurant.

On arrival advised lift to my room level not working . Meant three sets of stairs to move bag to room . I advised I was leaving on second morning at 6 am & if lift not operable I wanted to relocate to a lower level room. In room : Fridge did not work Safe did not work Window in room had cracked glass House cleaning staff entered room unannounced Shower drain overflowed & flooded the bathroom Hot water not evident at 5 am I was moved to a convenient room only after much haranguing of front staff

Nice and easy check in, we reserved a space in the car park which was 100 metres away, even after check out we could leave it there until 1:00pm which enabled us to take a short walk to the shopping centre. The room was comfortable and well equipped with ironing board, on return from an event we used the restaurant not arriving until 10:00pm and although it shuts at 10:00pm they were happy to seat us, it’s an Indian restaurant and the food and service was excellent. We didn’t pre book breakfast and as we were only there for 1 night didn’t use the steam room or Sauna but we could see some guests using it. Overall a hotel perfect for what we wanted.

I had carefully put my blood pressure medication with the hotels pen I was using and a small torch in a glass beside the bed. When we got back to the hotel that night on my medication torch + hotel pen had been taken. All the night porter could say was no one would do that. He had no idea where things could be. My pills and torch were found next day in the office. This is not good enough. The first night we got to London we went for a drink in the restaurant as described / suggested on website? There was a couple eating a meal in the restaurant and us. The couple eating left and another couple came in and took drinks away with them. The waiter started to clean the floor. We were half way through our drinks and told that they were closing and we would have to go. 10.30pmish did not seem that late to us. We later found out restaurant is not part of the hotel. Relaxing drink at the end of the day it was not. They seemed very stingy with sachets of coffee. We assume cleaner also forgot to top up coffee and leave cups and as were only there for a 2 night stay we did not try to sort it out.

The first room I was offered smelt of sewage drain pipes on the ground floor, and then I was moved to a room on the top floor with a broken AC. A fan noisier than the city airport was offered instead to just blow hot air around, as windows were unable to be opened! No offer of compensation to date, so I'm not overly impressed about this, tbh.