The Mermaid Inn

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9.2
/10
Exceptional
319 reviews

What Guests Say About Their Stay

Elaine

10.0
/ 10
The team was warm and welcoming, our room was ready and we were upgraded unexpected which was delightful. We found the breakfast to be beyond our expectations, especially as it was included. Really exceptional, as well as the staff. The pub at the back with several spots to enjoy a drink was also delightful! We enjoyed Pimm's cocktails inside and outside !

GRACIELA

10.0
/ 10
Everything was super. Only thing was a bad smell as you go up the stairs. I was on top floor and stairwells got worse as you went up but not in rooms. It is very old!

Mine

10.0
/ 10
The hotel is beautiful and full of character, and the historic building is wonderfully decorated. However, I don’t feel the overall experience justified the price. The room was comfortable, but there were several issues that need attention. The shower water pressure was very low, the TV only had local channels with no streaming options, and the room became very warm with limited ventilation. The hairdryer in the laundry room was also broken. My biggest disappointment was that dogs are only allowed in the rooms and not in the restaurant or pub. As a dog owner, this meant I couldn’t make full use of the hotel’s facilities. Overall, a lovely building, but I think some modernisation and maintenance improvements are needed to match the price point.
In the Area
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Mermaid Street, Rye, Rother District, East Sussex, England, TN31 7EY

Main Facilities

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24-Hour Front Desk
WiFi
The Mermaid Inn is a hotel is located at Rye. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Mermaid Inn

Mermaid Street, Rye, Rother District, East Sussex, England, TN31 7EY
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Lobby The Mermaid Inn
Lobby 2 The Mermaid Inn

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General
Near Lamb House

Location
With a stay at The Mermaid Inn in Rye, you'll be within a 10-minute drive of Camber Sands and Lamb House. This hotel is 0.1 mi (0.2 km) from Rye Heritage Centre and 0.1 mi (0.2 km) from St Anthony of Padua.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Lamb House - 0.1 km / 0.1 mi
Church of St Mary the Virgin - 0.2 km / 0.1 mi
Rye Heritage Centre - 0.2 km / 0.1 mi
St Anthony of Padua - 0.2 km / 0.1 mi
Rye St. Mary's Parish Church - 0.3 km / 0.2 mi
Rye Castle Museum - 0.3 km / 0.2 mi
Rye Art Gallery - 0.3 km / 0.2 mi
Landgate - 0.5 km / 0.3 mi
1066 Country Walk - 0.5 km / 0.3 mi
High Weald - 1.9 km / 1.2 mi
Camber Castle - 2.4 km / 1.5 mi
Rye Harbour Nature Reserve - 3.4 km / 2.1 mi
Rye Golf Club - 3.8 km / 2.3 mi
St. Thomas the Martyr - 4 km / 2.5 mi
Church of St Thomas a Becket - 4.1 km / 2.5 mi

Facilities
Take in the views from a terrace and make use of amenities such as wireless internet access (surcharge) and tour/ticket assistance.

Business Facilities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events.

Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 8 AM to 10 AM.

Rooms
Stay in one of 31 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

All facilities in The Mermaid Inn

Bar, Cafe and Lounge The Mermaid Inn
Bar, Cafe and Lounge
Functional Hall The Mermaid Inn
Functional Hall
Common Space The Mermaid Inn
Common Space
Lobby The Mermaid Inn
Lobby
Exterior The Mermaid Inn
Exterior

Hotel Services

  • Laundry service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Newspaper in lobby

General

  • Smoking area
  • Terrace

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Accessibility equipment

Accommodation Policy & General Information in The Mermaid Inn

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in/Check-out Time

Check-in:
14:00 - 11:00
Check-out:
Before 11:00

  • Pet fee: GBP 5 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, No rollaway/extra beds available, No elevators

General Information

Popular Facilities
24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - 11:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Mermaid Inn
31
Another facilities in The Mermaid Inn
Laundry service, Luggage storage, Porter, 24-hour Receptionist, Newspaper in lobby

Frequently asked question in The Mermaid Inn

What are available facilities at The Mermaid Inn?
There are top facilites at The Mermaid Inn such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Mermaid Inn?
The standard check-in time at The Mermaid Inn is starting from 14:00 - 11:00 while the latest check-out time is at Before 11:00
Does The Mermaid Inn provide breakfast?
Yes, The Mermaid Inn provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Mermaid Inn?
The Mermaid Inn is a 3.0-star hotel.
How many rooms are available at The Mermaid Inn?
The Mermaid Inn has 31 rooms in total.
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More Reviews from Other Guests in The Mermaid Inn

9.2
Exceptional
From 319 reviews
Cleanliness

9.2

Room Comfort

8.4

Service and Facilites

9.4

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Traveler Reviews The Mermaid Inn

Number of reviews per page
20
40
Top reviews
Elaine
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The team was warm and welcoming, our room was ready and we were upgraded unexpected which was delightful. We found the breakfast to be beyond our expectations, especially as it was included. Really exceptional, as well as the staff. The pub at the back with several spots to enjoy a drink was also delightful! We enjoyed Pimm's cocktails inside and outside !
Read More
GRACIELA
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was super. Only thing was a bad smell as you go up the stairs. I was on top floor and stairwells got worse as you went up but not in rooms. It is very old!
Michael
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Proper shower would have been useful
Mine
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel is beautiful and full of character, and the historic building is wonderfully decorated. However, I don’t feel the overall experience justified the price. The room was comfortable, but there were several issues that need attention. The shower water pressure was very low, the TV only had local channels with no streaming options, and the room became very warm with limited ventilation. The hairdryer in the laundry room was also broken. My biggest disappointment was that dogs are only allowed in the rooms and not in the restaurant or pub. As a dog owner, this meant I couldn’t make full use of the hotel’s facilities. Overall, a lovely building, but I think some modernisation and maintenance improvements are needed to match the price point.
Read More
Tracy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Felt like a fairytale to live in history for the night. Every nook and cranny - and there are lots, was interesting to me. Breakfast was fantastic. Was disappointed by the menu options for dinner.
Sum Yi Victoria
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I absolutely loved my stay at this hotel! The historic building is incredibly unique and full of character. We stayed in a top-floor room, which offered beautiful views. The best part? The bathroom had an extra door/window that opened directly out onto the rooftop! I know it’s technically a fire escape, but it made the experience so special and memorable.Also, the breakfast was outstanding. The food was so fresh, and it was honestly the best English Breakfast I’ve ever had in the UK. Highly recommended!💜
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Cathy
icon-with Pet
with Pet
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Expedia didn t mention that dogs were not allowed anywhere in the hotel apart from the rooms. The manager ended up allowing us to have breakfast in the room as well as a cooked breakfast which is not allowed normally in the room. The breakfast was ordinary. We asked for missing cups and never got them. The shampoo and conditioner bottles were not replaced in the bathroom on the second day and the cleaning was obviously fairly basic as we found a tablet (medecine) under the chest of drawers. The staff was friendly and the hotel is quirky but very overpriced for what it is. The Mermaid Street is quiet and like a picture from a postcard with no cars parked on the street. The weather was bad so the bar was filled with people sheltering from the rain which meants the residents could not find a seat. Would not recommend especially if you have a dog
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linda
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was small but perfectly formed. Overall it is important to remember how old this building is and how much effort goes into maintaining it. It is a real experience, great use of space, the staff were excellent, breakfasts kept you going all day. Parking a challenge
Jeanette
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely stay, will book again.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Me and my partner stayed at the Mermaid in over the May Bank holiday. We stayed in room 19, which was a great size and clean. Staff were really friendly and breakfast was very tasty. Would definitely recommend this hotel when staying in Rye.
Anastasia
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

It’s a beautiful hotel in the very center of Rye, fantastic historical building. Unfortunately, the rooms are not too well maintained. This said, we really enjoyed the stay, the restaurant (great dinner), breakfast was superb. Hotel has a parking on site, which is very rare in Rye.
Michelle
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Fascinating place to stay with so much character! Great breakfast with beautiful fresh spring flowers on the table. Flooring could benefit from an update in room but all very clean, and was a lovely room if a bit creepy! 😀 Dean on reception deserves a special mention as he is a credit to the hotel!
Kenneth
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This is an ancient, historic hotel. Be mindful of the fact that you are staying here more for the character and historical significance then for the comfort. Stairways are small and steep and parking - went available at all - is challenging. That said, however, the staff is very friendly and helpful and we enjoyed our one night stay.
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Karen
icon-
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

There was a good selection at the Breakfast buffet and the cooked breakfasts were delicious. I particularly recommend the Scottish smoked salmon with scrambled eggs. The room was clean. The hand shower performed badly, I found it a faff to get the temperature right and the water pressure was very poor. With no shower curtain the floor became very wet. The creaking floorboards wer atmospheric but not conducive to a good sleep especially when neighbours next door and above got up several times during the night to visit the bathroom. A rather sullen young man was asked to show me to my room but he didn’t immediately take my luggage until I asked for assistance. This is a very old building with steep narrow stairs. There was some initial confusion at the bar when I ordered an Aperol with soda, no Prosecco. The rest of the staff on reception and in the restaurant were friendly and helpful.
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Jake
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Such a unique place to stay. So much history and character to the hotel. Staff were very friendly and food was fantastic. Would highly recommend anyone to stay here
Miriam
icon-
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Amazing place, welcoming staff. The place oozes history and stories.
Adam
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

A beautiful hotel. Our room was lovely. Staff were friendly and helpful. The ability to reserve a charging point for our EV was a lifesaver! Food here is amazing, Make sure you book a table for dinner!
Julian
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Historic, atmospheric inn right in the centre of the fascinating little town.
Kevin
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very tasty freshly cooked breakfast. Good assortment of continental options.
Jonathan
icon-Family
Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

nice place in a lovely town, the building is very old -1420, so expect low ceilings, beams etc, one downside to our room was it only had a bath, but on the whole a lovely place, didnt see any ghosts !
Number of reviews per page
20
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Exterior 4 The Mermaid Inn

Disclaimer

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