Your Travel Stop Craggside

After arriving and having to ring the landlord personally to be able to access a set of keys as we wasn’t told anything about how to get into the property we had found out that the landlord had forgotten we was even coming so that was a ball-ache, then we got a different apartment as the one we had booked wasn’t ready. When we got into the apartment we noticed all the pots are dirty, the limescale in the kettle is caked on, the oven is dirty with food still on them, the microwave is full of old food marks, we only have 2 rooms instead of having 3 which we paid for, no soap for washing our hands. We can’t use any utensils as they are dirty so we can’t make food, the bin was full of rubbish and moldy milk was found in the fridge with used towels left in the rooms and old makeup wipes in the bathroom and the rooms haven’t been hoovered at all. It’s very disappointing as we’ve came to stay here for a weekend away and paid a lot of money to be able to stay. The landlord had said he would refund us some money and to text if we need anything but once we arrived and had found the keys for the apartment the landlord did not answers us at all and was ignoring our messages. It was very disappointing and I would 100% not be staying there again.

Great location, so close to Rother Valley Park. Perfect owners, helped us out at last minute!!

I was texted details to collect a key that wouldn't have an apartment number on it (there was five keys without numbers) from a drop box to an apartment that also didn't have a number. Upon entering it seemed basic as expected, but pleasant and spacious. Beds, sofa, kitchen,shower etc. all obviously a little old but in decent condition. I realised there were no towels and told they don't usually supply them(!) I explained I'd never heard of this before and they offered for the cleaner to deliver some first thing in the morning and if I could wait in for her as they don't have a spare key(!), the cleaner delivered two towels at 9:30am, one of which was filthy with black stains all over it. That evening i received texts from them asking if Id taken another apartments key as they couldn't check in, I had to send a picture of my set to prove which I has taken. Most surfaces, floors etc appeared clean, but some real deep cleaning was need on things like blinds and the toilet brush and dish sponge were disgusting. The kitchen has most amenities (including a host of random utensils), but no microwave. TV has freeview channels and a selection of DVDs were left, but no DVD player. Overall it made an acceptable base as I was working locally for a few days, but just feels like there is a serious lack of attention to detail compared to price paid.

Great apartment and awesome service

Best