Zedwell Underground Hotel Tottenham Court Road

Good location but noisy because of tubes running.

The room I got looked nothing like the pictures. The lighting in the room was poor. The shower had black mould abs the floor needed a good clean. Plus there was a funny smell in the corridors and the room. I had the AC on the coldest it would go and still found it too warm at night. The room is very basic and so small I could not leave my suitcase open or I would t be able to get out. So I had to pack it up every day and stand it. Then when you check out, they charge you €15 to leave your bag. I would suggest a hotel is better.

Stayed here for one night, with two friends. We shared a cacoon that sleeps 3. It was an ok stay, easy enough to check in and out yourself, however our rooms air con didn’t really work, so with it being hot it was quite stuffy. The toilet flush was so loud, like the ones on an aeroplane! The beds appeared comfortable but were not, only one pillow each! We could hear the underground tube all night beneath us, so we did not sleep well and the hotel only had one small elevator to go back to ground level. Don’t think this hotel was thought through very well. I wouldn’t recommend it to anyone, if they need a decent nights sleep. The only positive was the fact it was round the corner from Oxford street and down the road from the theatre we visited.

My recent stay at a hotel (Zedwell Underground Tottenham Court Road) left me feeling extremely dissatisfied. While the first night (August 11) was uneventful, the second night (August 12) turned into a nightmare. At around 11:30 PM, I discovered there was no water supply. Exhausted from a long day of travel, I assumed it was a temporary issue and decided not to report it, especially since I was checking out the next morning. However, at 1:30 AM, the electricity went out! Being in an underground hotel with no windows, I felt trapped and immediately rushed to the reception for help. Although the staff member was somewhat helpful, he needed to contact the manager, who was extremely rude and unprofessional. He offered no greeting or apology and wouldn't even make eye contact with me. When I inquired about my room card, he was dismissive and unwilling to explain. At 1:45 AM, I found myself needing to change rooms with my son and elderly mother in tow. This experience has left me questioning the quality of the hotel and the overall lack of customer service.

Had a great stay at Zedwell Underground. Would definitely stay here again

Great hotel and very helpful staff

ALERT: BEDBUGS The hotel is well located, a few steps from Tottenham Court Road, which connect three metro lines in the middle of London. It's an underground hotel with (evidently) no window and very, very basic rooms that do the job. However, the amount of noise is insane. It seems the structure is not well isolated and you can hear what I guess is the water coming down from the pipes behind the walls. On top of that, the last day of our 4-day stay we saw bedbugs in one of our beds. My wife had several bites during the trip but didn’t realize why until we saw them—at least three, probably more. We informed the management and later at home we wrote to the hotel asking for a reimburse but didn't even receive any reply from them. We had to throw away a lot of our clothes and suitcases, and once we got home, we had to pay for a pest control inspection just in case. What seemed like a regular (because it was not necessarily cheap) stay turned into an expensive and stressful one. We contacted the hotel but never got a reply. We really regret staying here and wouldn’t recommend it to anyone.

This is one of the worst hotels i’ve been to in a long time. There isn’t a chair, a table, or a closet on your room. The bed is uncomfortable. There are no amenities. Also, it feels really creepy and the staff surely didn’t help with that. This is a hostel, not a hotel. Also, I could hear the trains all night next to me. The staff were not friendly and did not make me feel great about sleeping in a dungeon. I felt borderline creeped out. Also, i arrived 45 min before check in. They told me I had to pay 50 pounds to check in early or 15 pounds PER piece of luggage to store it for 45 min. Even my small shopping bag! They charged me the same to store it for an hour post check out which is so early at 10am! I hate this hotel.

Avoid this hotel if you're expecting basic amenities. Despite charging upwards of £200 per night, this hotel lacks essential furnishings such as a chair, table, wardrobe, hair dryer, and iron. The room includes only two beds, four bath towels, and one small towel—nothing more. There are additional charges for early check-in, late check-out, and even luggage storage. One major concern is the inconsistent fee waivers, which appear to be applied based on nationality or race. This is deeply troubling and reflects poorly on the management. The bathroom design is also impractical—no sliding doors mean water easily spills onto the floor, creating a mess. The only notable feature is its underground setting, which might appeal to some seeking a unique experience. Otherwise, it's hard to justify the cost or the lack of hospitality

The property unique and quite . There was no hairdryer or anything to use if you wanted a drink in the night

Felt very small and claustrophobic. Also found a bug in the bed In the morning so not good!

We arrived early so decided to go to drop the bags off at the hotel since we were too early for check in. We got told we were unable to check in early however the group of girls next to us just got checked in and let to their rooms. After asking if i could leave the bag at the hotel until we checked in I got told there was a £15 charge just to leave a bag in a room which i found completely ridiculous and if i knew this i probably would not have booked this hotel as it is an absolute scam and does not state this anywhere in the description. We came to check in and there was flies in my sink in the bathroom and on the roof so went up to reception and they did give me a different room no hassle but they did not seem bothered at all about it nor an apology. I work in a hotel and stayed in many and never once have i come across fees to leave your bag somewhere or the staff to seem so unbothered by a complaint. However the rooms are just as shown and bed is very comfortable. There is not much noise or bother when your in the room. There are plugs right above the bed which is very handy and a light switch. I would probably not stay here again just because of the reasons stated above and for £600 for 2 nights i would expect a little bit more friendliness and consideration when complaints are brought up.

Terrible design. The low, futon style bed was bad enough, but the lack of a chair or wardrobe of set of draws meant I had my bag on the floor with no where to put anything. Actually felt I was living on the floor. Bed never made - is this a Zedwell thing? Won’t be booking this property, or indeed, Zedwell hotels again.

Asked for extra pillows which never arrived. Aircon wasnt working properly so was a hot room with 4 of us in.

Such a convenient location close to subway

Impossible to contact anyone at this whole chain about lost property. No functioning phone line.

Had 2 rooms for 3 nights. One room the A/C didn’t work, and the other had bed bugs. I spoke to 3 different managers on duty and best they would do was put on clean sheets in one room and a fan in the other. Asked to at minimum comp my $40 for early check in that was charged, but nothing. Other than the location being great, nothing else is worth the stay. I’ve never left a negative review but felt this one was necessary to do.

Had a 1 night stay with my wife, location is great for the theatres and shopping. The only thing I would complain about was that the beds are on the small size and I should have asked for extra pillows. Wouldn’t stay for more than 1 night… but for a place to sleep and that’s all, you could do a lot worse!

My daughter came in with serious jet lag and I kept misplacing my key card (or forgetting to bring the card when exiting my room😬). The staff members were gracious each time I went to get another key card. Polite and courteous behavior every time I interacted with them from the front desk to the cleaning crew. The price was also about 1/3 the amount compared to neighboring hotels. Lastly, how cool is it to be 5 stories underground

Too deep underground for comfort! My bed was really uncomfortable too and realised in the morning that the mattress was upside-down… I.e. someone had fully made the bed with the bottom of the mattress facing up and the mattress topper underneath.