Hilton Helsinki Kalastajatorppa

The Hilton Helsinki has a beautiful waterfront location and, overall, a comfortable stay, but it felt like the property could use a bit more attention to maintenance. The room was clean, but the desk showed significant wear with warped wood, stains, and marks. There was also an exposed chunk of drywall in the corner by the window that was hard to overlook. During our three-night stay, the water glasses were never replaced after use, and the paper ice buckets were left empty for two of the days. The wellness area was a poor experience. The pool was okay, and I appreciated that the sauna provided proper reusable sauna mats instead of the paper ones often found in hotels. However, the sauna barely reached 70°C, and the water thrown on the rocks produced almost no steam. The shower in the sauna area also needed repair, as the shower head holder was broken. The waterfront setting is definitely the highlight of this hotel, but with better maintenance and more consistent housekeeping, the overall experience would better match the Hilton name.

This Hilton was an excellent choice to stay at just outside of Helsinki. It was 20 minutes from the airport so it was conveniently located. Nice to have a restaurant on the premises for dinner. Breakfast had a good variety at a pleasant venue. Good parking facility. I would recommend the Hilton Kalastajatorppa for a stay outside of Helsinki.

Bed/mattress was stinky, showering floods the bathroom floor

The Hilton is a comfortable hotel, it does the main things well without being excellent. It’s comfortable, quiet, accessible. Situated on the lakeside it offers wonderful nature walks. The bar and restaurant are good and offer splendid views over the water. It’s a great alternative to staying in the city. It provides a great contrast to stay in a peaceful and relaxing hotel, whilst being within a walkable distance to the city centre. The number 4 tram service runs close to the hotel.

Excellent hotel, great location

Absolutely everything about our stay was excellent, great rooms, lovely breakfast, excellent dinner, easy parking, helpful staff.

This is my regular choice of accommodation whenever I visit Helsinki. Although the price is somewhat on the higher side, I have always been satisfied with my stay. However, during my most recent visit, I experienced an issue where the hair dryer was not functioning properly. I look forward to staying with you again on my next visit.

Peaceful & in a beautiful location with amazing views. Friendly staff and an excellent vibe. The restaurant was good and the fresh breakfast buffet excellent. Highly recommend

Nice stuff, great breakfast, joyful sauna and comfortable bed Shower has a problem. When taking shower the water goes to wrong direction and floods the ground. Quite inconvenient.

Room was lovely and spacious with an amazing view. It was also very quiet. Staff at breakfast were very friendly and attentive. The hotel was well located a short walk from the tram stop making it very easy to get into the city. We were disappointed in the look of the pool and there were no signs for the changing rooms. The bathroom had decent shower gel, shampoo, conditioner and body lotion but no other amenities like a shower cap.

Otherwise a great off-season stay, but there was weird banging noises coming from upstairs that disrupted my sleep.

Nice, clean, comfortable

Nothing really wrong, just a dated conference hotel. Breakfast was expensive and boring, served by a team who weren’t really bothered. The area was quiet and the view from the front of the hotel was special but the rooms, lounge, pool and communal areas screamed of times gone by

Lovely location & I had a room facing the sea .. truly stunning view . Sadly aircon did not function so was very warm in daytime sun. Rooms were a little tired but overall was a good experience

DONR ruin your experience in Helsinki by staying at this hotel. The worst staff attitude. VERY rude and kind of racist! During my 4 night stay they just did one room service!

Great place to stay

Good hotel if you don't need to be in the centre

Great.

Hotel is a nice peaceful location though far from city centre. Tram station is 2-3 minutes walk which is very convenient, and takes to city centre and market place where you can get boat and cruises. The staff at reception especially Anna and Milia were very friendly and helpful. Housekeeping services were prompt. In the twin room the single beds are quite narrow. Ambience of the room is tired, there was no slippers or gown, shower cap etc as you would expect in a good 4 star hotel. Rooms do not have A/C and was quite warm during the night. Staff provided a fan. Breakfast had good variety but the quality could be improved. Shower cubicle in the bathroom had water leaking to the main bathroom floor making it wet and slippery. Hotel staff they were not able to fix it.

Looks OK, but need to pay attention to the details. This is a Hilton afterall. Would be nice to have some options to eat. All I saw was some chocolate and coffee at reception. There were a couple of sandwiches on the last day, but I had already eaten by then. I was there on business, not holiday, so after a long trip, or a long day working, it's nice to be able to come back to the hotel knowing that I can find some food. If I was on holiday I would likely have picked somewhere in town and gone out for food, but I didn't have time for that. From what I saw, many other guests were in the same situation. I ended up faffing around for an hour or two with various "uber eats" type apps until I was able to get one to work and finally able to find something. Also, need to pay attention to the details eg. in the room. A tea spoon to go with the kettle/tea making facilities; A curtain that closes; a bin liner for the bin; a heater that heats up before you sleep, not 6 hours later - requiring you to then wake up and open the window....just to name a few. The hotel itself does look good with some nice features, but some improvements would be welcome