Hilton Garden Inn Paris Orly Airport

The place was clean, comfortable, rooms are great. The customer service was not so great. The front desk lady was not very nice. It was 2 consecutive days that we staid there and you can tell customer service was not their priority. We tried to reserve one night extra online and was having trouble doing so online and when I called the receptionist she said they are all booked. I understand that but I was going to ask a follow up question and she cut me saying we are all booked again and hung up. I think the tone of voice and maybe being a little empathetic goes a long way. When I checked out I did tell the front desk that customer service important and being kind matters for customer service. Also, I would greet when I would leave the hotel

Spacious, clean and new facilities. Also calm

Staff is amazing! Greenline.nuamouv.com is the website for those who need bus transportation to and from hotel to airport. Room service was hot and yummy. You can purchase snacks and toiletries including soap to wash at the laundry. I will recommend and stay here again.

Very clean and our room was spacious

Most of the staff was friendly and helpful.

Perfect place

Very large room. Arthur Nelson and Sheila went out of their way to make our stay the best! Very friendly and genuinely cared about our stay! Great performance/ great people!! Hotel was in a great location! Hotel was very nice. Loved our room!

The location is very walkable and conveniently located near transportation.

Your staff was extremely kind and patient with us. Non French speaking, your staff were extremely patient and helpful. We appreciated very much.

Good airport hotel. Nice restaurant and bar. Good breakfast

Good customer service

Nice hotel close to Orly airport, a good value for money. The room was clean and spacious. The service was excellent, we appreciate the stay.

Great stay.

Everything was okay but the hotel kept trying to charge my card prior to arrival, though payment option was selected to pay on arrival.

I have stayed at many Hilton hotels and by far this has been the worst experience ever. The hotel staff doesn’t respond to your emails or messages. Send multiple emails to them before coming checking in but no response ever. Checked in to the hotel and was disappointed with the overall experience. Bad quality of breakfast. We asked for tooth brush and razor and was told to come down as she was alone at the desk. The location is not convenient if you want to get around in the city.

Not a very clean or full of amenities hotel. The only good point is its near to Orely Airport.

Perfect spot for a layover day. Wonderful breakfast and great staff. Easy to get to and from the airport.

checkintoolate

Excellent customer service. Clean and spacious.

We had a wonderful stay at this hotel. The staff were courteous and professional, making us feel welcome throughout our visit. The breakfast was light but satisfying, offering good value for the price. There’s also a restaurant next door, which was a convenient option for tasty snacks and meals. Sheila was particularly helpful in arranging a taxi for us. The mall is also nearby, adding to the convenience of the location. Highly recommend!