NH Collection Berlin Mitte Friedrichstrasse

Large modern room. Quiet despite being on a busy road. Very convenient location close to train station and in walking distance of many sights. Didn't have breakfast at the hotel but plenty of options nearby. Pleasant staff.

Room was clean and staff was lovely. Right in the centre of Berlin next to the station

This hotel is just across from a main train station and easily walkable to major attractions. Despite its central location it was very quiet in our 7th floor room.

Nice building, room. comfortable bed, good location,very good breakfast, would stay there again

We found the hotel central for tours, dining and shopping. The hotel was very good, but the housekeeping for the rooms was not good.

The hotel is right next to Friedrichstrasse station so it is super convenient to move around Berlin. The room is spacious and well equipped. Highly recommended if you are visiting Berlin for the first time.

My stay at this hotel was highly disappointing. Several in-room issues stood out: the security box didn’t work, the air conditioner was extremely loud and disrupted my sleep, and the curtains were dirty and stained. The mattress and headboard were damaged, and parts of the flooring were peeling. However, the most serious problem was the attitude of the staff. When I asked to change rooms, I was told there were no alternatives. Upon asking if there was any possible solution, I was met with a harsh retort: “Didn’t you hear what I said?” The next morning, another staff member responded in the same dismissive manner. At no point did anyone offer an apology. This appears to reflect a broader issue with customer service at this hotel. Other points: free bottled water was only provided at check-in, and out of three elevators, one was always out of service while another often malfunctioned. Though the lobby was nicely decorated, it felt like the rooms and facilities had been neglected. The positives were limited to strong shower pressure, effective soundproofing, and a convenient location near the station. Still, considering the price, there are far better options elsewhere. I will not be staying here again.

Great spot for exploring Berlin

Great

Breakfast and location are nice. However, our room had bed bugs and their bites were heavily annoying. The only response from the hotel was, they will clean the beds right after we left so that the next guests will not have the same inconvenience. Also they hoped, our next stay (seriously?) will be better. Not even a word or recognition of an apologize. Also our room safe didn’t work. Although we reported it at arrival, they did not take care at all for the whole three days of our stay.

Very convenient hotel. Near all interesting touristic places.

This hotel has it all. Great location with transport at your doorstep. My bed was comfortable and the bathroom and shower were great. There was a coffee machine and a kettle to make tea which is always appreciated. The choice at breakfast is outstanding. Julius and Regina made my stay even better with their helpful friendly service. I would definitely stay here again if ever Im in Berlin.

good

The hotel was convenient to shopping, dining and sightseeing, and transportation was quite easy. It is an excellent location, but it is a bit busy for some.

Hotel is central and as usual at a NH the service is excellent.

Staff was friendly & hotel is very well located.

When I checked in I was given the key for a room on the 7xx floor instead of 5xx where I was supposed to be. I could have entered someone else’s room. The front desk was very causal about this. The room was dirty with strange sticky orange and brown stains on the wall. In addition, the bottled water in the room was open was clearly opened and drank out off and the glasses had marks on them as if they had been used. The front desk shrugged this off and said oh just get a water out the minibar. They had no concern that cleaning staff didn’t thoroughly clean the room after the prior guest. The minibar was also warm and broken. Would not stay here again until the staff addresses the issues with cleanliness and hygiene.

This is a wonderful hotel in the heart of Berlin. Its location near a train station was extremely convenient for travel around the city, as well as visiting many of the major tourist destinations. The staff was accommodating and efficient. The room was spacious and met our needs wonderfully. Very much recommend this hotel.

The hotel was clean and close to s-bahm and U-bahn

Wonderful responsive staff, lovely room, excellent breakfast, right across from the Friedrichstrasse train station. Perfection.