Socialtel Atitlan

The property needs some urgent upgrades; dated furniture; very old towels and bedding; bathroom renovations; better care of the garden. Swimming pool was dirty, no one goes in the water. Staff is nice and friendly. Breakfast options at the restaurant were good and tasty. But I wouldn’t recommend this place until needed upgrades and renovations are completed. Customers should not get used to pay for poorly maintained properties.

A nice hotel very close to shops and restaurants and the lake.

Nice place with nice employees. The dorms weren’t the cleanest and the shower broke. It would clog up nearly enough to spill out of the shower.

My cousin and I stayed here for just one night at the end of our stay on Lake Atitlán. Our room (one of the teepees) was great and had everything we needed. The communal bathrooms were often out of toilet paper and paper towels. The restaurant/bar was expensive but the food was good. The bottom of the pool was covered in algae and no one was swimming while we were there. But the location is great for exploring Pana. Overall we would recommend but feel like the price is high for what you get.

Great location, value,staff, activities and services. The pool did not look so inviting and it can be a little noisy, but we absolutely would go again. I recommend not booking with breakfast through Expedia, it is sometimes included with activities you can book there and there are many options to discover around

Property was conveniently located, room was spacious and clean. Staff very helpful. Caters a bit more to younger crew with great activities at reasonable price and good on site restaurant. A good option!

The check in took some time if you get there early, other than that the standard rooms were very spacious. Its quiet. very central to everything. Would recommend

Unique accommodation with the 'teepee' but there was a smell and was not clean especially the bathrooms for the teepee. The staff seemed to be inconvenienced when asked a question. Never gpt back to me on the services and tours they "offered."

Pool was really dirty they had an algae problem, restaurant area was not clean and overall maintenance of the garden and lobby was really poor.

This place is close to a lot of things. The only thing is that the pool is dirty and it’s loud at night. It’s close to the main road, so you’ll heard all the neighbor dogs barking at night. Our room had a foul bathroom smell- when we closed the bathroom door it was contained and wasn’t bad. Other than that it’s a great place to stay. The staff, the location is great.

We booked 2 nights at this property ,but we didn't stayed even 30 minutes,because of bad smell. We booked another hotel for the same 2 nights. When I returned the key the next day the person at the front desk told was the sewer and she offered a bottle of something to mitigate the smell .

Pricey for what you get, dated just ok

Property could use some upgrades but overall it is in good condition. They should upgrade all pool furniture & keep pool area cleaner, plus play better tunes. The staff is very friendly… they do play the same playlist over and over again by the pool and that’s quite annoying. Music is loud & on by 9am. The room was kept clean by staff, and I had some good roommates. I stayed with 3 other girls. The food is very GOOD! There’s also free food in the communal kitchen left by other guests. No one touched my food in the fridge & they hold your bags in a locked room plus they set up transportation back to Antigua / Guatemala City, which was also great. I left my passport ID behind at the bar & they sent it to their Antigua location the next day. A lot of stray dogs, plus a resident dog, they keep mostly to themselves. Location is perfect… close to a lot of walkable bars, restaurants & clubs. I walked around pretty late (alone) and felt safe. It gets chilly at night, bring a jacket. Overall I would stay here again. I’m looking forward to trying other Selina locations.

This place has potential. They’ve included some thoughtful things that hostel-oriented travelers will appreciate, and the dining options are great. The woman at the reception desk during the day was super friendly and helpful. I appreciated that they had a king size bed, but the mattress was extra firm, which made my back hurt after a few days. There were a number of maintenance issues, but it did appear that they were actively working on them. Overall, if you don’t mind a hard bed, this is a good option in Panajachel.

Very nice rooms, clean, spacious, well layed out and well equiped. Staff is very good, rooms are not sound proof .... so lots of noise from other unruly guests partying staying in adjacing room past midnight Pool was green with algea and not usable. Great spa services!

Great place and location. Lots of activities. Definitely recommend the private rooms!

Great location, great facilities. Checking in the service is terrible stressed staff that make you feel like you‘re an inconvenience to them and much stuffier service than than checking into a 5 star hotel 😂 But I guess we all have bad days it’s a great place to spend a night before an early transfer to the city but just don’t expect much help from the staff. Also avoid the wooden huts… any slight wind and the noise from the metal roofs banging about are gonna make you think you’re sleeping in a washing machine 😂 But overall decent enough place & good warm showers and a decent pool.

Overall, good experience; cold nights, we needed extra blankets. Saturday night was noisy because people was all over the hotel drinking, talking loud and partying. Shared bathroom was not clean regularly ( trash cans over flowing).

We had a great stay.

Room had black spots all over the walls, looked like there was mold everywhere. Shower would not drain. Plywood was used as the headboard. Towels were not ready upon checkin. Will not be staying here again