Aurika, Udaipur - Luxury by Lemon Tree Hotels

Good Experience

We had such a wonderful stay at Aurika Udaipur. The hospitality was amazing and the staffs were kind and helpful. The facilities were great, modern and clean. It is a bit of way from the city centre but we were there for a relaxing staycation and achieved just that. Only thing to say is there was a bit of sewerage smell coming from the drains in the bathroom.

It was good, and the staff are friendly.

A beautiful place to relax and staff from security to Service staff to Front Desk - all of them welcomed us with a smile.

We visited Udaipur with old parents and a teenager. Hotel facilities and services made our trip memorable. A feel of palace yet modern was a perfect combination for the luxury stay. Go cart service from reception / restaurant to rooms was an experience in itself. Folk dance in evening was fantastic too. We will love to stay at Aurika again in future and already recommending it to family and friends.

Lovely peaceful hotel, amazing staff service, great food, also provided accomodation for driver with meals.

The stay was amazing. I have nothing but praise for this place. The hotel and the rooms were very beautiful. The staff was extremely courteous and hospitality was outstanding. They made our stay one of the most joyous and memorable stays of our lives.

The property itself is stunning. The staff are extremely friendly and happy to help with whatever you need. The area around the property is a bit shady: it’s outside the city and feels a bit isolated.

Our main purpose to visit the property was to see the venues for a wedding. Upon check in we asked the front desk if we can set up appointments with sales manager to look at the venues and prices. The front desk told us we will let them know so they can meet you the next day. Next day we called the front desk 4 different times to see if we can meet the sales manager yet they said she is busy and will call back. We waited the whole day wasting our time for a call back which did not even happen. Then at dinner time we went to the front desk and they gave us her number to contact directly and we did so. We left a message but she did not even message back or anything. Upon check out the we told the front desk what happened and they said we will tell her to give you a call on the number on file. We are still waiting for that call. No wonder why the hotel does not get any wedding sales business because the sales department is too damn lazy. On the bright side, the rest of the staff were great and friendly, the hotel itself is great.

Very nice resort

Very poor service from the hotel senior staff

The hotel is beautiful and aesthetically pleasing but very removed from central udaipur so if you wanted to venture out to the lake, etc you would have to get a cab and its like a 30 minute journey. The breakfast buffest was average and the staff were not attentive at all. we were served curdled milk for our tea. You needed transport from your room to the restaurants or any other facilities as they were quite a hilly walk away from each other. that is why room service was also not very good as the food came very late and cold and they got our order wrong multiple times and took very long to correct the mistakes. The rooms are gorgeous and the view from the rooms is beautiful. we also really enjoyed the pool as it was not crowded at all there was noone there except us. overall a relaxing stay but would not order room service there again.

Everything was great.

Property itself is great with really good views of the city and lakes.

Good looking property

We booked Aurika for our honeymoon and it did not disappoint. It beat all of our expectations. Its a beautiful hotel resort with excellent staff members. We really enjoyed the variiety of food available for breakfast, lunch and dinner. The evening folk show also was excellent. Although slightly outside of the city. We preferrer this as its too loud in the city. We used a local auto to get around which worked out cheaper than hotel taxi's. The spa treatment also was the best I have experienced. Highly recommend

Everything

Property location is far from the main city. But it’s worth staying 5 star luxury. Hotel staff is very nice and cooperative and maintain a good hygiene. Breakfast has lot of options and all were good

This is a very lovely hotel. Just be aware that it is a 15-20 min journey to the old town, and can be tricky to get transport back at night. The hotel itself though is superb.

First the good - Aurika is a beautiful property. The property itself is beautiful, you get the royal feeling of being in Rajasthan. The rooms are spacious and ours had a fantastic view. The not-so-good: The service. It started with the check in process which is much slower than most hotels I've traveled to. It is followed by several occurences of poor service including, calling the cart but it not always coming on time, the room service either coming late or not picking up the phone. At one time, I had to call them 9 times to get something delivered to the room. We asked for a yoga mat and were told it would arrive shortly, but it never arrived. The spa/fitness center didnt always have an attendant and the phone there was not working so I couldnt call for a cart and had to walk up to the restaurant to get one. I think everyone meant well but the general feel from all of the above was that they are short staffed. So, in short - great property but poor service.