The Fern Goregaon

The rooms were very clean, the dining staff were courteous and menu was also very good, overall the property is well maintained and clean, unfortunately no alcohol is permitted on site and visitors are not allowed in the room and must leave the foyer by 8pm.

great hotel, in a good location for the local train service. Located in a very very local area of Mumbai, not a tourist area. Walking to the local train station takes about 10 minutes or so. Hotel is highly recommended but may not be everyone’s cup of tea regarding area. Taxi from Mumbai airport to hotel was around 25-30 minutes.

It was a comfortable stay. The staff are friendly. But there were a few niggly bits, for example, on checkout, the hotel could not accept international credit card. The machine kept rejecting international VISA card. Another thing, the hotel does not serve alcohol in it’s restaurant and there is no bar!

IT IS USELESS AND HOTEL IS SO DIRTY AND CARPET IS MESSY WITH SO MUCH OF DUST AND GARBAGE

Excellent staff and rooms, very clean good food

Good place to stay. Room was really clean, and all staff were very attentive and courteous. Breakfast buffet was also good.

Great hotel, good service, vety clean.

Convenient and near to Goregaon exhibition center. Breakfast options are decent. Comparatively expensive

The room was dirty and smelled of mold. Staff gave us a HUGE hassle when we checked out for a refund.

Front desk staff not so friendly. But, service manager puts a lot of effort to give warmth compassion. Location is not so ideal as there are not resturants or shops near by.

Very comfortable stay, good food, excellent service.

All staff is great

Rude front desk and management team.

Tidy and well sized rooms. A/C was not very effective though. Worth the value anyway.

Overall experience: Average Worth the money : Average Stay : On checkin, we requested for a room away from any staff elevators etc. as my friend is a light sleeper. They gave us a very nice room on 7th floor. However, 15-20mins inside, we started hearing drill sounds. We called the reception to check about it and they offered to change the room. So now we moved down to 2nd floor. Bang opposite staff elevator. My friend obviously couldn’t sleep. Day 1 we requested late checkout and they very gracefully gave us an hour late. Which was absolutely appreciated. We did request more time but that wasn’t possible. After a bad room experiences, that we expressed twice, as a gesture, the least thing I expected was they waiving off charges and give us the extension for another hour or 2. I could understand if they were fully booked but they are not as we could see availability for check ins today in the apps and their website. Last thing, inspite of informing them about the checkout time during breakfast at 10, we received 2 calls to ask about checkout time between 10 and 11:30am which was a tad bit annoying. Second call was also about booking us for buffet. Food : average. Not many options in dinner and breakfast. Good amount of staff available and not much crowd for breakfast, but they forget the orders. That’s the reason for an average rating.

Nice

Everything was great.

Had a great stay, except for one night where there was banging from the room above. However, the staff immediately changed my room in the middle of the night. All staff were very friendly and helpful.

The staff was very professional and helpful. Concierge service was superb!

I booked this stay for my parents and they were sometimes not treated with respect…eg they were hassled for not submitting coupon which they had bought for breakfast and which the person at entrance of breakfast area had seen but did not collect…they were told breakfast was not included in the stay inspite of buying it separately.