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AI HOTEL JAKARTA THAMRIN
Hotels
8.9
/10
Very Good
269 reviews
What Guests Say About Their Stay
Mario H. T.
10.0
/ 10
Very pleasant stays in the heart of Jakarta! I got the 8th floor with city view, such a beautiful landscape from the window. Facilities were great. Decent breakfast located in J. Co Reserve with proper choices of a la carte menu. Staff were very warm and helpful. Room was pretty spacious and very clean, with complete amenities supplies. Will come back again for the next stay. Thank you.
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JALAN TANJUNG KARANG NO. 1 KEBON MELATI TANAH ABANG, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230
Main Facilities
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Restaurant
24-Hour Front Desk
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What's around AI HOTEL JAKARTA THAMRIN
JALAN TANJUNG KARANG NO. 1 KEBON MELATI TANAH ABANG, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230
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Location
AI HOTEL JAKARTA THAMRIN is a hotel in a good neighborhood, which is located at Thamrin.
About AI HOTEL JAKARTA THAMRIN
AI HOTEL JAKARTA THAMRIN is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
AI HOTEL JAKARTA THAMRIN is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
From business event to corporate gathering, AI HOTEL JAKARTA THAMRIN provides complete services and facilities that you and your colleagues need.
If you plan to have a long-term stay, staying at AI HOTEL JAKARTA THAMRIN is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Are you a shopaholic? Staying at AI HOTEL JAKARTA THAMRIN will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, AI HOTEL JAKARTA THAMRIN is suitable for you who value privacy during your stay.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
AI HOTEL JAKARTA THAMRIN is a hotel with great comfort and excellent service according to most hotel's guests.
AI HOTEL JAKARTA THAMRIN is a wise choice for travelers visiting Thamrin.
All facilities in AI HOTEL JAKARTA THAMRIN
Bar, Cafe and Lounge
Lobby
Accommodation Services
Exterior
Bedroom
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Refrigerator
- Shower
- TV
Food and Drinks
- A la carte breakfast
- Cafe
- Snacks
Hotel Services
- 24-hour Receptionist
Accommodation Policy & General Information in AI HOTEL JAKARTA THAMRIN
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Accommodation charges IDR 84,700/guest for extra breakfast.
Breakfast at the accommodation will be provided from 06:00 - 10:00.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at AI HOTEL JAKARTA THAMRIN | 101 |
Number of floors in AI HOTEL JAKARTA THAMRIN | 10 |
Another facilities in AI HOTEL JAKARTA THAMRIN | Cable TV, Desk, Hairdryer, Refrigerator, Shower |
Frequently asked question in AI HOTEL JAKARTA THAMRIN
What are available facilities at AI HOTEL JAKARTA THAMRIN?
There are top facilites at AI HOTEL JAKARTA THAMRIN such as Restaurant, 24-Hour Front Desk. (some may require extra charges)
What is normal check-in & check-out time at AI HOTEL JAKARTA THAMRIN?
The standard check-in time at AI HOTEL JAKARTA THAMRIN is starting from From 15:00 while the latest check-out time is at Before 12:00
Does AI HOTEL JAKARTA THAMRIN provide breakfast?
Yes, AI HOTEL JAKARTA THAMRIN provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of AI HOTEL JAKARTA THAMRIN?
AI HOTEL JAKARTA THAMRIN is a 0.0-star hotel.
How many floors does AI HOTEL JAKARTA THAMRIN have?
AI HOTEL JAKARTA THAMRIN has 10 floors.
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More Reviews from Other Guests in AI HOTEL JAKARTA THAMRIN
Overall Ratings & Reviews AI HOTEL JAKARTA THAMRIN
Traveloka (269)
8.9
Very Good
From 269 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.5
Location
9.2
Service and Facilites
8.8
People often mention about AI HOTEL JAKARTA THAMRIN
All
Distance to City Center (38)
Bedroom (34)
Staff Friendliness (33)
Accessibility (32)
Ambiance (30)
Taste (29)
Bathroom (28)
Surroundings (22)
Hotel Area (20)
Room Space (18)
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Traveler Reviews AI HOTEL JAKARTA THAMRIN
Number of reviews per page
20
40
Customer reviews
D***i
Staycation
8.5
/10
Reviewed 3 day(s) ago
It's quite close to public transportation, including the MRT, KRL, and TJ, and even the train to the airport. It's also located just below Mako and JCO. It's a great place.
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Accommodation's Reply
29 Nov 2025
Dear Ladies/Gentlemen, Thank you very much for your positive review. We are delighted to hear that our hotel’s location offers you convenience, particularly with its convenient accessibility and proximity to various public transportation options such as the MRT, KRL, TransJakarta, and the airport rail link. We understand that transportation is an important factor in a stay, and we pride ourselves on catering to this need. We also appreciate your interest in the various restaurants and shops in the surrounding area, including Mako and JCO. We strive to select the right location so that our guests can enjoy a comprehensive range of facilities and a comfortable atmosphere throughout their stay. Such positive feedback is crucial to maintaining the high standards of service and comfort we provide. We sincerely hope to welcome you back in the future and provide you with an even better stay experience. Sincerely, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel
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N***i
Transit
9.4
/10
Reviewed 5 day(s) ago
It was pleasant, but the room was very small. The faucet in the sink was too big, not matching the small size of the sink, so you have to be careful when opening the faucet so that the water doesn't spill out of the sink. The shower head seemed clogged so the water wasn't very strong. Overall, it was pleasant because the staff were friendly and helpful, and access to everywhere was close 🥰🥰🥰🥰
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and the service provided by our team, as well as the location of our hotel. We apologize for any inconvenience you experienced regarding the room size, faucet and sink size, and shower water volume. We have forwarded this feedback to the relevant team for immediate action to ensure that you have an even more comfortable stay on your next visit. We sincerely appreciate your feedback, which will help us to continuously improve the quality of our service. We look forward to welcoming you back soon. 🥰 Best regards, Rocky Rakiyan Ranasita Head of Guest Services
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M***a
Business
8.9
/10
Reviewed 1 week(s) ago
A comfortable hotel for a short stay/business trip. Located in the heart of Jakarta, close to GI, PI, HI, and several MRT stations (walking distance). Although the hotel is on the main Sudirman road, the hotel is quite soundproof. I have conveyed the hotel's shortcomings to the Receptionist upon check out - for example: Cups or glasses for tea/coffee were dirty and smelly (they were given new ones when I reported on day 1). The kettle for hot water was also crusty and smelly. My bedlinen was a little stained. The breakfast was also quite good - a la carte not buffet. Although the choices were limited, but delicious with the menu at J.Co cafe. But overall, it was a good stay. Especially for those who want to make an appointment via VFS Italy - only a 2-minute walk or the VFS building next to the hotel.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to know that our hotel’s location, room comfort and soundproofing provided a positive experience for your short stay or business trip. We also appreciate your comments about our breakfast menu. We apologize for any inconvenience you experienced regarding the cleanliness of the glasses, the condition of the kettle and the stains on the bed sheets. We have passed your comments to our housekeeping team so that they can review and make improvements for the comfort of our future guests. We highly appreciate your constructive feedback and are pleased to know that our location has been helpful, especially for customers with appointments at VFS Italy. We look forward to welcoming you back and providing you with an even better experience on your next visit. Best regards, Rocky Rakiyan Ranasita Head of Customer Services
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A***a
Business
10.0
/10
Reviewed 1 week(s) ago
Friendly hotel staff, close to Thamrin City
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Accommodation's Reply
23 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to share your experience. We are delighted that you were impressed with the service of our staff. Our staff were friendly and provided excellent service throughout your entire stay. Providing friendly and helpful service is always our top priority. We are also pleased that our location near Thamrin town makes it more convenient for you, especially for shopping and activities in the area. Thank you for your positive review. We do hope to welcome you back in the future for an equally wonderful experience, if not even better. Best regards, Khayru Adha, Guest Service Officer, i-Thamrin Hotel
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A***a
Business
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and connected directly to J.CO. It's great for coffee.
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Accommodation's Reply
23 Nov 2025
Dear Ladies/Gentlemen, Thank you for sharing your positive feedback. We are delighted that you were impressed with the service provided by our staff. Our staff are friendly and personable. We always prioritize the friendliness and comfort of our guests. We are also delighted to know that our location, directly connected to J.CO, allows you to relax and enjoy a cup of coffee. We hope that this experience will make your stay more comfortable. Thank you for your visit and we look forward to welcoming you back again with the same excellent service in the future. Best regards, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel
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RS
Ruth S. B. A.
8.7
/10
Reviewed 2 week(s) ago
I stayed here in 2023 and it was great. A lot has changed now, but the only changes are the lobby and reception area. The rooms are still the same. Overall, it was pleasant, but I arrived when the road (in front of the hotel) was being repaired and there was excavation, so it was a bit dusty and noisy.
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1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear Ladies/Gentlemen, Thank you for choosing to stay with us again and for taking the time to share your experience. We are delighted to hear that your previous visit in 2023 was a pleasant one and thank you for your continued trust in our services. We have taken note of your comments regarding the more visible changes to the lobby and reception area. These improvements are part of our ongoing service enhancements, and we understand guests’ expectations regarding the upcoming room renovations. Such feedback is very important to us in planning future improvements to our facilities. We apologize for any inconvenience caused by the road in front of the hotel, which is currently under repair. Construction work in the area is beyond our control, but we recognize that dust and noise may interfere with guests’ comfort. We hope this situation will be resolved soon to make our guests’ travel experience even more convenient. Thank you once again for your thoughtful comments and suggestions. We look forward to welcoming you back in the future for an even more comfortable and satisfying experience. Best regards, Khayru Adha, Guest Service Officer, Ai Hotel Thamrin
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D***a
Staycation
8.3
/10
Reviewed 3 week(s) ago
Strategic hotel, close to MRT station and airport train
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you very much for taking the time to write us a review. We are delighted that our convenient location near the subway and airport has enhanced your travel experience. Whether you are travelling for business or leisure, we are committed to providing you with the most comfortable and rewarding stay possible. To make your stay even more enjoyable, your valuable feedback drives our team to continuously improve the quality of our services and facilities. We look forward to welcoming you back again to provide you with an even more memorable experience. Should you have any special requests or questions, please do not hesitate to contact us at any time. We appreciate your continued support and look forward to welcoming you back again. Sincerely, Kyle Ada Guest Services Manager Etamrin Hotel
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W***b
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, access is very easy because it is in the center of Jakarta.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Thank you for taking the time to share your stay with us. We are so glad that you enjoyed your stay and were satisfied with the warm service of our staff. We are committed to providing professional and dedicated service, and your satisfaction is our pride. We appreciate your recognition of our hotel's excellent location in the heart of Jakarta. We hope that the convenient transportation network will make your trip to Jakarta more convenient and efficient. We will continue to work hard to improve the quality of our services and facilities, to make your next trip even more memorable. We look forward to welcoming you back again and will work hard to provide you with even better services. Thank you! Kailua, Guest Relations Specialist, Itamlin Hotel
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C***a
Leisure
10.0
/10
Reviewed 7 week(s) ago
1. The room was clean, spacious, and affordable. 2. The food was delicious, and the staff was friendly and helpful. 3. I reported something I'd left behind, and they helped me resolve it.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Badudu Chitra, Thank you for your positive review! We are so glad that you were satisfied with the cleanliness, comfort, and value for money of our room. We are also so glad that you were satisfied with our food and the friendly service of our staff. We were more than happy to assist you in returning a lost item. We look forward to welcoming you back for another wonderful stay! Rocky Rakiyan Ranasita - Head of Guest Services
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j***o
Business
9.7
/10
Reviewed 7 week(s) ago
Friendly staff, close to MRT access and city center, lots of food around the area
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to share your experience with us. We appreciate all guest comments and suggestions and are glad that you were satisfied with our service. We pride ourselves on our dedicated team who are committed to always delivering the best service with sincere hospitality. Your feedback on the friendliness of our team is a great motivation for all our staff to continuously improve the quality of our services. We are also pleased that you were impressed with our hotel’s strategic location, close to the MRT station and the city center. We understand the importance of convenient and comfortable travel for all our guests, whether for business or leisure. The surrounding area is renowned for a wide variety of local and international cuisines and we are glad that you enjoyed our delicious food. Thank you again for your positive feedback and we look forward to welcoming you back in the future to provide you with even more memorable experiences. Best regards, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel
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h***o
Staycation
8.6
/10
Reviewed 7 week(s) ago
The AC wasn't cold enough. The carpet in the room had some dirty corners. But fortunately, we got a city view. Breakfast wasn't buffet-style, and we only got coupons for a menu that could be exchanged at JCO because the hotel is affiliated with JCO, so it wasn't very impressive. The menu selection was limited.
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Accommodation's Reply
10 Oct 2025
Dear Mr. Sulianto, I am Rocky Rakiyan Ranacita, Guest Service Leader at Hotel Thamrin Jakarta. Thank you for your time and feedback. We apologize for the inconvenience you experienced regarding the air conditioning and the cleanliness of the carpet in your room. We have forwarded your feedback to the relevant team for immediate action to prevent future recurrence. We also noted your feedback regarding the breakfast in collaboration with JCO. We will review this to ensure a more memorable breakfast experience for our guests on their next visit. We are glad you continued to enjoy the city views from your room. We look forward to welcoming you back for an even better stay.
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Verified Traveler
Staycation
10.0
/10
Reviewed 8 week(s) ago
Good deal and very strategic location
2 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Mr./Mrs
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you found our offer to be a great deal and appreciated the strategic location. Providing excellent value and ensuring convenience for our guests/customers is something we prioritize, so your kind words mean a lot to us.
We hope everything met your expectations, and we look forward to welcoming you back again in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
best regards
Khayru Adha
Guest Service Agent
AI Hotel Thamrin
H***h
Business
10.0
/10
Reviewed 9 week(s) ago
overall good, love the rooms but the bathroom floor so slippery and the shower hose / cable to short and make the water flow slow when it's folded. seems the hose is the cheap one. other than that nice all
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Mr/Mrs,
Thank you very much for taking the time to share your recent experience with us. We are pleased to know that you enjoyed your stay overall and especially appreciated the comfort and quality of our rooms. Your positive feedback is truly appreciated.
At the same time, we sincerely apologize for the inconvenience you encountered with the bathroom facilities — particularly the slippery floor and the short shower hose affecting water flow. We understand how important bathroom comfort and safety are, and we are grateful that you brought these matters to our attention.
Please rest assured that we are currently reviewing the condition of our shower equipment and will take immediate steps to ensure improvements are made where necessary. Your comments help us identify areas where we can enhance our guest experience, and for that, we thank you.
We’re happy to know that aside from this, your stay was pleasant, and we do hope to have the opportunity to welcome you back again soon with a better and more seamless experience.
Warm regards,
Khayru Adha
Guest Service Agent
AI Hotel Thamrin
S***i
9.4
/10
Reviewed 10 week(s) ago
My family enjoyed staying in this hotel. It's just the breakfast. The options are limited.
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Accommodation's Reply
29 Sep 2025
Dear Mr/Mrs.
Thank you very much for taking the time to share your experience with us. We’re truly delighted to hear that your family enjoyed staying at our hotel — your comfort and satisfaction are very important to us.
We also appreciate your honest feedback regarding the breakfast options. We understand how important a good breakfast is to start the day, especially when traveling with family. Your comments have been shared with our food and beverage team, and we are currently reviewing ways to improve the variety and quality of our breakfast offerings to better meet the needs and expectations of our guests.
Once again, thank you for your valuable input. We hope to have the pleasure of welcoming you and your family back in the near future, with an even better experience waiting for you.
Best Regard
Khayru Adha
Guest Service Agent
AI Hotel Thamrin
Verified Traveler
8.8
/10
Reviewed 10 week(s) ago
cool.. the breakfast is lacking in variety.. and only for 1 person...
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Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to know that you and your family enjoyed your stay at our hotel. Your appreciation motivates us to continue providing the best service. We also take your feedback regarding the breakfast experience seriously. We apologize if the menu variety did not meet your expectations. We also understand that the single-person breakfast policy may cause inconvenience, especially for guests staying with families. We have forwarded your feedback to the relevant department for follow-up. We are currently conducting an evaluation to improve the quality and variety of our breakfast menu, as well as clarifying our policies, in order to provide a better experience for all our guests. Once again, we thank you for your attention and trust. We look forward to welcoming you and your family back in the future, with even better service and a more satisfying experience. Sincerely, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin
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S***a
10.0
/10
Reviewed 10 week(s) ago
Okay, everything, JCO is on the ground floor, breakfast is a la carte and you can take away to eat in your room, the hotel is clean and comfortable, the hot water works well.
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Thank you very much for taking the time to share your positive review. We are very pleased to know that you enjoyed your stay at our hotel, from the cleanliness of your room, the comfort of the facilities, to the proper functioning of the hot water. Your satisfaction is our priority, and comments like this really motivate our team to continue providing the best service. We are also pleased that you were satisfied with our à la carte breakfast selection, as well as the convenience of having it brought to your room. JCO's strategic location on the ground floor is indeed an added convenience for our guests. We look forward to welcoming you back soon, and will certainly continue to strive to improve the quality of our service for your convenience. Once again, thank you for your appreciation. Warm regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin
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R***O
Business
10.0
/10
Reviewed 11 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Mr./Mrs. Warmest greetings from ai hotel Jakarta Thamrin, Thank you for taking the time to share your experience during your stay with us. We are very pleased to know that your check-in process went smoothly and that our staff was able to provide friendly and helpful service. Our commitment at ai hotel Thamrin is to provide warm, professional, and personalized service to every guest from the moment they arrive. Your review is an additional motivation for our team to continue to maintain service standards and ensure that every guest feels welcomed and appreciated. We will convey your appreciation to the Front Office team who have given a positive impression during the check-in process. Feedback like this is very important to us and encourages us to continue innovating in improving the quality of our services. We look forward to welcoming you back in the future, and providing an equally pleasant stay. If there is anything else we can assist you with on your next visit, please do not hesitate to contact us directly. Sincerely, Khayru Adha. Guest Service Agent. ai hotel Thamrin
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M***d
9.7
/10
Reviewed 15 week(s) ago
The access is a little bit going around the road because of the road construction around it. But the staff is friendly, location is good, room is clean. Breakfast is J.CO has variety of menu and its big portion.
1 people find it helpful
Accommodation's Reply
24 Aug 2025
Dear Mrs/Mr,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the road construction around the property. We understand that it may have affected the ease of access, and we truly appreciate your patience and understanding during this time.
On a positive note, we’re very pleased to hear that you enjoyed your stay overall — especially our friendly staff, clean rooms, and convenient location. We're also glad that you appreciated the breakfast with J.CO selections, the variety of menu items, and the generous portions.
Your feedback is very valuable to us, and we’ll continue to improve in every aspect to ensure a more seamless experience in the future.
We hope to welcome you back again soon!
Warm regards,
AI Hotel Thamrin
Eko B. S.
10.0
/10
Reviewed 15 week(s) ago
Comfortable, breakfast & JCO coffee are also great
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1 people find it helpful
Accommodation's Reply
24 Aug 2025
Dear Mr. Eko, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us, and that our breakfast and JCO coffee enhanced your experience. Providing the best service with amenities that support guest comfort is our priority, and this kind of appreciation motivates our team to continuously improve our service quality. We look forward to your return visit. Best regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin
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S
Sepriani
9.7
/10
Reviewed 18 week(s) ago
The atmosphere of the room with a view of the street, breakfast is satisfying and delicious.
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Accommodation's Reply
28 Jul 2025
Dear Sir/Madam, Thank you very much for taking the time to write a review and share your experience during your stay with us. 😊. We are very happy to know that you enjoyed the ambiance of the room, especially with the view of the street which probably provided a unique ambiance while relaxing in the room. We also really appreciate your appreciation for the breakfast menu that we provide — it's great to hear that you were satisfied and enjoyed it! Feedback like this means a lot to us, because it is the motivation and encouragement to continue to maintain the quality of service and improve things that we still need to improve. We hope to welcome you back on your next visit, with an even more memorable stay. Warm regards, Khayru Adha. Guest Service Agent. Ai hotel Thamrin
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Overall Ratings & Reviews AI HOTEL JAKARTA THAMRIN
Traveloka (269)
8.9
Very Good
From 269 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.5
Location
9.2
Service and Facilites
8.8
People often mention about AI HOTEL JAKARTA THAMRIN
All
Distance to City Center (38)
Bedroom (34)
Staff Friendliness (33)
Accessibility (32)
Ambiance (30)
Taste (29)
Bathroom (28)
Surroundings (22)
Hotel Area (20)
Room Space (18)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews AI HOTEL JAKARTA THAMRIN
Number of reviews per page
20
40
Customer reviews
D***i
Staycation
8.5
/10
Reviewed 3 day(s) ago
It's quite close to public transportation, including the MRT, KRL, and TJ, and even the train to the airport. It's also located just below Mako and JCO. It's a great place.
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Accommodation's Reply
29 Nov 2025
Dear Ladies/Gentlemen, Thank you very much for your positive review. We are delighted to hear that our hotel’s location offers you convenience, particularly with its convenient accessibility and proximity to various public transportation options such as the MRT, KRL, TransJakarta, and the airport rail link. We understand that transportation is an important factor in a stay, and we pride ourselves on catering to this need. We also appreciate your interest in the various restaurants and shops in the surrounding area, including Mako and JCO. We strive to select the right location so that our guests can enjoy a comprehensive range of facilities and a comfortable atmosphere throughout their stay. Such positive feedback is crucial to maintaining the high standards of service and comfort we provide. We sincerely hope to welcome you back in the future and provide you with an even better stay experience. Sincerely, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel
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N***i
Transit
9.4
/10
Reviewed 5 day(s) ago
It was pleasant, but the room was very small. The faucet in the sink was too big, not matching the small size of the sink, so you have to be careful when opening the faucet so that the water doesn't spill out of the sink. The shower head seemed clogged so the water wasn't very strong. Overall, it was pleasant because the staff were friendly and helpful, and access to everywhere was close 🥰🥰🥰🥰
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and the service provided by our team, as well as the location of our hotel. We apologize for any inconvenience you experienced regarding the room size, faucet and sink size, and shower water volume. We have forwarded this feedback to the relevant team for immediate action to ensure that you have an even more comfortable stay on your next visit. We sincerely appreciate your feedback, which will help us to continuously improve the quality of our service. We look forward to welcoming you back soon. 🥰 Best regards, Rocky Rakiyan Ranasita Head of Guest Services
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M***a
Business
8.9
/10
Reviewed 1 week(s) ago
A comfortable hotel for a short stay/business trip. Located in the heart of Jakarta, close to GI, PI, HI, and several MRT stations (walking distance). Although the hotel is on the main Sudirman road, the hotel is quite soundproof. I have conveyed the hotel's shortcomings to the Receptionist upon check out - for example: Cups or glasses for tea/coffee were dirty and smelly (they were given new ones when I reported on day 1). The kettle for hot water was also crusty and smelly. My bedlinen was a little stained. The breakfast was also quite good - a la carte not buffet. Although the choices were limited, but delicious with the menu at J.Co cafe. But overall, it was a good stay. Especially for those who want to make an appointment via VFS Italy - only a 2-minute walk or the VFS building next to the hotel.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to know that our hotel’s location, room comfort and soundproofing provided a positive experience for your short stay or business trip. We also appreciate your comments about our breakfast menu. We apologize for any inconvenience you experienced regarding the cleanliness of the glasses, the condition of the kettle and the stains on the bed sheets. We have passed your comments to our housekeeping team so that they can review and make improvements for the comfort of our future guests. We highly appreciate your constructive feedback and are pleased to know that our location has been helpful, especially for customers with appointments at VFS Italy. We look forward to welcoming you back and providing you with an even better experience on your next visit. Best regards, Rocky Rakiyan Ranasita Head of Customer Services
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A***a
Business
10.0
/10
Reviewed 1 week(s) ago
Friendly hotel staff, close to Thamrin City
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Accommodation's Reply
23 Nov 2025
Dear Ladies/Gentlemen, Thank you for taking the time to share your experience. We are delighted that you were impressed with the service of our staff. Our staff were friendly and provided excellent service throughout your entire stay. Providing friendly and helpful service is always our top priority. We are also pleased that our location near Thamrin town makes it more convenient for you, especially for shopping and activities in the area. Thank you for your positive review. We do hope to welcome you back in the future for an equally wonderful experience, if not even better. Best regards, Khayru Adha, Guest Service Officer, i-Thamrin Hotel
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A***a
Business
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and connected directly to J.CO. It's great for coffee.
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Accommodation's Reply
23 Nov 2025
Dear Ladies/Gentlemen, Thank you for sharing your positive feedback. We are delighted that you were impressed with the service provided by our staff. Our staff are friendly and personable. We always prioritize the friendliness and comfort of our guests. We are also delighted to know that our location, directly connected to J.CO, allows you to relax and enjoy a cup of coffee. We hope that this experience will make your stay more comfortable. Thank you for your visit and we look forward to welcoming you back again with the same excellent service in the future. Best regards, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel
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RS
Ruth S. B. A.
8.7
/10
Reviewed 2 week(s) ago
I stayed here in 2023 and it was great. A lot has changed now, but the only changes are the lobby and reception area. The rooms are still the same. Overall, it was pleasant, but I arrived when the road (in front of the hotel) was being repaired and there was excavation, so it was a bit dusty and noisy.
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1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear Ladies/Gentlemen, Thank you for choosing to stay with us again and for taking the time to share your experience. We are delighted to hear that your previous visit in 2023 was a pleasant one and thank you for your continued trust in our services. We have taken note of your comments regarding the more visible changes to the lobby and reception area. These improvements are part of our ongoing service enhancements, and we understand guests’ expectations regarding the upcoming room renovations. Such feedback is very important to us in planning future improvements to our facilities. We apologize for any inconvenience caused by the road in front of the hotel, which is currently under repair. Construction work in the area is beyond our control, but we recognize that dust and noise may interfere with guests’ comfort. We hope this situation will be resolved soon to make our guests’ travel experience even more convenient. Thank you once again for your thoughtful comments and suggestions. We look forward to welcoming you back in the future for an even more comfortable and satisfying experience. Best regards, Khayru Adha, Guest Service Officer, Ai Hotel Thamrin
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D***a
Staycation
8.3
/10
Reviewed 3 week(s) ago
Strategic hotel, close to MRT station and airport train
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you very much for taking the time to write us a review. We are delighted that our convenient location near the subway and airport has enhanced your travel experience. Whether you are travelling for business or leisure, we are committed to providing you with the most comfortable and rewarding stay possible. To make your stay even more enjoyable, your valuable feedback drives our team to continuously improve the quality of our services and facilities. We look forward to welcoming you back again to provide you with an even more memorable experience. Should you have any special requests or questions, please do not hesitate to contact us at any time. We appreciate your continued support and look forward to welcoming you back again. Sincerely, Kyle Ada Guest Services Manager Etamrin Hotel
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W***b
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, access is very easy because it is in the center of Jakarta.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Thank you for taking the time to share your stay with us. We are so glad that you enjoyed your stay and were satisfied with the warm service of our staff. We are committed to providing professional and dedicated service, and your satisfaction is our pride. We appreciate your recognition of our hotel's excellent location in the heart of Jakarta. We hope that the convenient transportation network will make your trip to Jakarta more convenient and efficient. We will continue to work hard to improve the quality of our services and facilities, to make your next trip even more memorable. We look forward to welcoming you back again and will work hard to provide you with even better services. Thank you! Kailua, Guest Relations Specialist, Itamlin Hotel
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C***a
Leisure
10.0
/10
Reviewed 7 week(s) ago
1. The room was clean, spacious, and affordable. 2. The food was delicious, and the staff was friendly and helpful. 3. I reported something I'd left behind, and they helped me resolve it.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Badudu Chitra, Thank you for your positive review! We are so glad that you were satisfied with the cleanliness, comfort, and value for money of our room. We are also so glad that you were satisfied with our food and the friendly service of our staff. We were more than happy to assist you in returning a lost item. We look forward to welcoming you back for another wonderful stay! Rocky Rakiyan Ranasita - Head of Guest Services
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j***o
Business
9.7
/10
Reviewed 7 week(s) ago
Friendly staff, close to MRT access and city center, lots of food around the area
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to share your experience with us. We appreciate all guest comments and suggestions and are glad that you were satisfied with our service. We pride ourselves on our dedicated team who are committed to always delivering the best service with sincere hospitality. Your feedback on the friendliness of our team is a great motivation for all our staff to continuously improve the quality of our services. We are also pleased that you were impressed with our hotel’s strategic location, close to the MRT station and the city center. We understand the importance of convenient and comfortable travel for all our guests, whether for business or leisure. The surrounding area is renowned for a wide variety of local and international cuisines and we are glad that you enjoyed our delicious food. Thank you again for your positive feedback and we look forward to welcoming you back in the future to provide you with even more memorable experiences. Best regards, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel
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h***o
Staycation
8.6
/10
Reviewed 7 week(s) ago
The AC wasn't cold enough. The carpet in the room had some dirty corners. But fortunately, we got a city view. Breakfast wasn't buffet-style, and we only got coupons for a menu that could be exchanged at JCO because the hotel is affiliated with JCO, so it wasn't very impressive. The menu selection was limited.
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Accommodation's Reply
10 Oct 2025
Dear Mr. Sulianto, I am Rocky Rakiyan Ranacita, Guest Service Leader at Hotel Thamrin Jakarta. Thank you for your time and feedback. We apologize for the inconvenience you experienced regarding the air conditioning and the cleanliness of the carpet in your room. We have forwarded your feedback to the relevant team for immediate action to prevent future recurrence. We also noted your feedback regarding the breakfast in collaboration with JCO. We will review this to ensure a more memorable breakfast experience for our guests on their next visit. We are glad you continued to enjoy the city views from your room. We look forward to welcoming you back for an even better stay.
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Verified Traveler
Staycation
10.0
/10
Reviewed 8 week(s) ago
Good deal and very strategic location
2 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Mr./Mrs
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you found our offer to be a great deal and appreciated the strategic location. Providing excellent value and ensuring convenience for our guests/customers is something we prioritize, so your kind words mean a lot to us.
We hope everything met your expectations, and we look forward to welcoming you back again in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
best regards
Khayru Adha
Guest Service Agent
AI Hotel Thamrin
H***h
Business
10.0
/10
Reviewed 9 week(s) ago
overall good, love the rooms but the bathroom floor so slippery and the shower hose / cable to short and make the water flow slow when it's folded. seems the hose is the cheap one. other than that nice all
1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Mr/Mrs,
Thank you very much for taking the time to share your recent experience with us. We are pleased to know that you enjoyed your stay overall and especially appreciated the comfort and quality of our rooms. Your positive feedback is truly appreciated.
At the same time, we sincerely apologize for the inconvenience you encountered with the bathroom facilities — particularly the slippery floor and the short shower hose affecting water flow. We understand how important bathroom comfort and safety are, and we are grateful that you brought these matters to our attention.
Please rest assured that we are currently reviewing the condition of our shower equipment and will take immediate steps to ensure improvements are made where necessary. Your comments help us identify areas where we can enhance our guest experience, and for that, we thank you.
We’re happy to know that aside from this, your stay was pleasant, and we do hope to have the opportunity to welcome you back again soon with a better and more seamless experience.
Warm regards,
Khayru Adha
Guest Service Agent
AI Hotel Thamrin
S***i
9.4
/10
Reviewed 10 week(s) ago
My family enjoyed staying in this hotel. It's just the breakfast. The options are limited.
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Accommodation's Reply
29 Sep 2025
Dear Mr/Mrs.
Thank you very much for taking the time to share your experience with us. We’re truly delighted to hear that your family enjoyed staying at our hotel — your comfort and satisfaction are very important to us.
We also appreciate your honest feedback regarding the breakfast options. We understand how important a good breakfast is to start the day, especially when traveling with family. Your comments have been shared with our food and beverage team, and we are currently reviewing ways to improve the variety and quality of our breakfast offerings to better meet the needs and expectations of our guests.
Once again, thank you for your valuable input. We hope to have the pleasure of welcoming you and your family back in the near future, with an even better experience waiting for you.
Best Regard
Khayru Adha
Guest Service Agent
AI Hotel Thamrin
Verified Traveler
8.8
/10
Reviewed 10 week(s) ago
cool.. the breakfast is lacking in variety.. and only for 1 person...
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Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to know that you and your family enjoyed your stay at our hotel. Your appreciation motivates us to continue providing the best service. We also take your feedback regarding the breakfast experience seriously. We apologize if the menu variety did not meet your expectations. We also understand that the single-person breakfast policy may cause inconvenience, especially for guests staying with families. We have forwarded your feedback to the relevant department for follow-up. We are currently conducting an evaluation to improve the quality and variety of our breakfast menu, as well as clarifying our policies, in order to provide a better experience for all our guests. Once again, we thank you for your attention and trust. We look forward to welcoming you and your family back in the future, with even better service and a more satisfying experience. Sincerely, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin
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S***a
10.0
/10
Reviewed 10 week(s) ago
Okay, everything, JCO is on the ground floor, breakfast is a la carte and you can take away to eat in your room, the hotel is clean and comfortable, the hot water works well.
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Accommodation's Reply
22 Sep 2025
Dear Sir/Madam, Thank you very much for taking the time to share your positive review. We are very pleased to know that you enjoyed your stay at our hotel, from the cleanliness of your room, the comfort of the facilities, to the proper functioning of the hot water. Your satisfaction is our priority, and comments like this really motivate our team to continue providing the best service. We are also pleased that you were satisfied with our à la carte breakfast selection, as well as the convenience of having it brought to your room. JCO's strategic location on the ground floor is indeed an added convenience for our guests. We look forward to welcoming you back soon, and will certainly continue to strive to improve the quality of our service for your convenience. Once again, thank you for your appreciation. Warm regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin
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R***O
Business
10.0
/10
Reviewed 11 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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1 people find it helpful
Accommodation's Reply
16 Sep 2025
Dear Mr./Mrs. Warmest greetings from ai hotel Jakarta Thamrin, Thank you for taking the time to share your experience during your stay with us. We are very pleased to know that your check-in process went smoothly and that our staff was able to provide friendly and helpful service. Our commitment at ai hotel Thamrin is to provide warm, professional, and personalized service to every guest from the moment they arrive. Your review is an additional motivation for our team to continue to maintain service standards and ensure that every guest feels welcomed and appreciated. We will convey your appreciation to the Front Office team who have given a positive impression during the check-in process. Feedback like this is very important to us and encourages us to continue innovating in improving the quality of our services. We look forward to welcoming you back in the future, and providing an equally pleasant stay. If there is anything else we can assist you with on your next visit, please do not hesitate to contact us directly. Sincerely, Khayru Adha. Guest Service Agent. ai hotel Thamrin
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M***d
9.7
/10
Reviewed 15 week(s) ago
The access is a little bit going around the road because of the road construction around it. But the staff is friendly, location is good, room is clean. Breakfast is J.CO has variety of menu and its big portion.
1 people find it helpful
Accommodation's Reply
24 Aug 2025
Dear Mrs/Mr,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the road construction around the property. We understand that it may have affected the ease of access, and we truly appreciate your patience and understanding during this time.
On a positive note, we’re very pleased to hear that you enjoyed your stay overall — especially our friendly staff, clean rooms, and convenient location. We're also glad that you appreciated the breakfast with J.CO selections, the variety of menu items, and the generous portions.
Your feedback is very valuable to us, and we’ll continue to improve in every aspect to ensure a more seamless experience in the future.
We hope to welcome you back again soon!
Warm regards,
AI Hotel Thamrin
Eko B. S.
10.0
/10
Reviewed 15 week(s) ago
Comfortable, breakfast & JCO coffee are also great
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1 people find it helpful
Accommodation's Reply
24 Aug 2025
Dear Mr. Eko, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us, and that our breakfast and JCO coffee enhanced your experience. Providing the best service with amenities that support guest comfort is our priority, and this kind of appreciation motivates our team to continuously improve our service quality. We look forward to your return visit. Best regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin
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S
Sepriani
9.7
/10
Reviewed 18 week(s) ago
The atmosphere of the room with a view of the street, breakfast is satisfying and delicious.
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Accommodation's Reply
28 Jul 2025
Dear Sir/Madam, Thank you very much for taking the time to write a review and share your experience during your stay with us. 😊. We are very happy to know that you enjoyed the ambiance of the room, especially with the view of the street which probably provided a unique ambiance while relaxing in the room. We also really appreciate your appreciation for the breakfast menu that we provide — it's great to hear that you were satisfied and enjoyed it! Feedback like this means a lot to us, because it is the motivation and encouragement to continue to maintain the quality of service and improve things that we still need to improve. We hope to welcome you back on your next visit, with an even more memorable stay. Warm regards, Khayru Adha. Guest Service Agent. Ai hotel Thamrin
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