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Aston Sentul Lake Resort & Conference Center

8.5
/10
Very Good
4,163 reviews

What Guests Say About Their Stay

Variety (123)
Ambiance (119)
Staff Friendliness (115)
Bedroom (113)
M***i
10.0
/ 10
First time here for my hubby’s birthday. I requested a slice of cake with a birthday message when booking then we got an additional message on the mirror and the cake arrived shortly after we checked in 🩵 I asked for a pool access room and it was truly convenient for us, as our children love swimming back and forth 😅 And also, out room close to the gym, so my husband could work out in the evenings. The food at the restaurant was varied and very kids friendly. We really enjoy our dinner and breakfast 😋 What we especially liked was the abundance of kids and family activities. Fishing, duck feeding, rabbit feeding, horse riding, playground, rletc. They were all free. We'll definitely be back again 🥰
M***a
9.7
/ 10
Very good place for staycation and holiday with the kids. A lot of activities to do. The place is very spacious! The ambiance is relaxing and far from the busy life of the city.
M***a
9.7
/ 10
It was a memorable family time for us 4. There were alot of activities we did. We went for the swimming pool, table tennis, mini golf, archery, arcade and tennis by the rooftop! The view from the tennis court at the rooftop is amazing! Thank you.
linda w.
10.0
/ 10
The place is nice for a staycation with family, complete facilities, close to the hotel, you can also do tracking, the food is varied, it is also ok for office events, the room is spacious and comfortable
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s***i
9.4
/ 10
It was fun staying here, the kids were satisfied..there were lots of activities, complete children's facilities..the kids were happy..thanks Aston Sentul 🥰
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In the Area
See Map
Jalan Pakuan No.03, Sentul, Bogor, Jawa Barat, Indonesia, 16810

Main Facilities

See more
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Aston Sentul Lake Resort & Conference Center is a good choice when you are visiting Sentul. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Aston Sentul Lake Resort & Conference Center

Jalan Pakuan No.03, Sentul, Bogor, Jawa Barat, Indonesia, 16810
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Lobby Aston Sentul Lake Resort & Conference Center
Exterior 2 Aston Sentul Lake Resort & Conference Center

Discover More About Aston Sentul Lake Resort & Conference Center

Location


Staying at Aston Sentul Lake Resort & Conference Center is a good choice when you are visiting Sentul.

About Aston Sentul Lake Resort & Conference Center

From business event to corporate gathering, Aston Sentul Lake Resort & Conference Center provides complete services and facilities that you and your colleagues need.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aston Sentul Lake Resort & Conference Center exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aston Sentul Lake Resort & Conference Center is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Aston Sentul Lake Resort & Conference Center.

All facilities in Aston Sentul Lake Resort & Conference Center

Swimming Pool Aston Sentul Lake Resort & Conference Center
Swimming Pool
Entertainment Facility Aston Sentul Lake Resort & Conference Center
Entertainment Facility
Fitness Center Aston Sentul Lake Resort & Conference Center
Fitness Center
Functional Hall Aston Sentul Lake Resort & Conference Center
Functional Hall
Lobby Aston Sentul Lake Resort & Conference Center
Lobby

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • 24-hour Receptionist

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Projector

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

Nearby Facilities

  • ATM/Banking
  • Grocery

Food and Drinks

  • Bar

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Aston Sentul Lake Resort & Conference Center

Important Note
Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Bed IDR 900,000 net /unit/night , includes 1 pax breakfast

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Sentul Lake Resort & Conference Center
220
Number of floors in Aston Sentul Lake Resort & Conference Center
9
Another facilities in Aston Sentul Lake Resort & Conference Center
Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service, Safety deposit box

Frequently asked question in Aston Sentul Lake Resort & Conference Center

What are available facilities at Aston Sentul Lake Resort & Conference Center?
There are top facilites at Aston Sentul Lake Resort & Conference Center such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Sentul Lake Resort & Conference Center?
The standard check-in time at Aston Sentul Lake Resort & Conference Center is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Aston Sentul Lake Resort & Conference Center provide breakfast?
Yes, Aston Sentul Lake Resort & Conference Center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Sentul Lake Resort & Conference Center?
Aston Sentul Lake Resort & Conference Center is a 4.0-star hotel.
How many floors does Aston Sentul Lake Resort & Conference Center have?
Aston Sentul Lake Resort & Conference Center has 9 floors.
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More Reviews from Other Guests in Aston Sentul Lake Resort & Conference Center

8.6
Very Good
From 4,122 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.6

People often mention about Aston Sentul Lake Resort & Conference Center
All
Staff Friendliness (90)
Variety (88)
Bedroom (85)
Surroundings (84)
Family Friendly (83)
Ambiance (83)
Room Space (78)
Hotel Area (76)
Taste (74)
Bathroom (69)
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Most Recent
Format
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Preferences
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Traveler Reviews Aston Sentul Lake Resort & Conference Center

Number of reviews per page
20
40
Customer reviews
l***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
My 3rd stay here, it was great... the hotel was clean, the room was comfortable, the food was all delicious, there was live music on Saturdays... it was great.
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R***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
just one thing to improve. the wifi was really slow—basically not working most of the time.
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Elbet Y. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Will be the hotel of choice every time I go to Sentul-Bogor 🥰
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly, the food was varied and delicious, and the view was amazing. I will definitely stay here again next time I'm healing.
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F***x
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Safe location away from traffic jams and complete facilities
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
From the moment I entered, I was greeted by security until the receptionist was very friendly, in essence everything was really good.
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I***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Everything is excellent, just one thing, I reserved 1 large bed but in the room I was given 2 beds combined into 1, making it uncomfortable for the children when they were resting.
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Noviana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is highly recommended and the service is good.
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I really enjoyed staying here... the service was great, the food was complete and delicious, and what's more, I asked for mirror art to be made last minute, and they said it would be done one day before, so I thought, oh, that means it can't be done. But when I arrived at the room, it had already been made, and it was a great surprise. I also arrived before check-in time. I was going to check in and leave my bag to go out before entering the room, but it turned out I was able to check in. So I'm doubly happy with Aston's service. Love Aston Sentul...thank you❤️. My son also liked it and it was memorable for us, we'll be back next time.
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+2
1 people find it helpful
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Everything is good except the door room is drafty, the toilet is messy, the wardrobe door is creaky
Find this review helpful?
Accommodation's Reply
31 Oct 2025
Dear valued guest, Thank you for taking the time to share your feedback. We are glad to know that overall you had a pleasant stay with us. However, we sincerely apologize for the inconvenience regarding the drafty room door, the condition of the toilet, and the creaky wardrobe door. This is not the level of comfort and experience we aim to provide. Our Housekeeping and Engineering teams have been informed to inspect and address these issues to ensure better comfort for our future guests. We truly appreciate your comments as they help us improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sonny Sulistian Duty Manager
Natsir E.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The food for the package dinner was not as expected (dinner was served as a family dinner which was not as expected. I would have been better off taking room service if I had known the dinner service was not that good).
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for your review and feedback. We sincerely apologize for your dissatisfaction with our dinner menu. We understand that the dining experience is an important part of your stay and we regret that the food served did not meet your expectations. We have shared your comments regarding the presentation and quality of the dinner with our Food and Beverage team for their evaluation and improvement. We are committed to continuously improving our menu and your dining experience. We apologize once again for the inconvenience and we look forward to welcoming you back for an even better experience next time. Sonny Sulistian, Resident Manager
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l***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
can only say one word: Awesome
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Warmest regards, Aston Sentul Lake Resort & Conference Center Thank you for the excellent rating of our Aston Sentul Lake Resort & Conference Center and thank you for choosing to stay with us. We are very pleased that our products and services met your expectations. We hope that you and your family will be back to stay with us again soon. Best regards, Sonny Sulistian, Resident Manager
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linda w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The place is nice for a staycation with family, complete facilities, close to the hotel, you can also do tracking, the food is varied, it is also ok for office events, the room is spacious and comfortable
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Warmest regards, Aston Sentul Lake Resort & Conference Center Thank you for the excellent rating of our Aston Sentul Lake Resort & Conference Center and thank you for choosing to stay with us. We are very pleased that our products and services met your expectations. We hope that you and your family will be back to stay with us again soon. Best regards, Sonny Sulistian, Resident Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
The initial check-in process. We arrived at the hotel just after 3:00 PM. It was supposed to be ready at that time, but we were asked to wait 30 minutes because it wasn't ready yet. It turned out that there were a lot of people waiting for their rooms to be ready at that time. This was confusing, as the rooms should have been cleaned and prepared after the previous guests left. And considering check-out time is 12:00 PM, all the rooms should have been ready by 3:00 PM. Otherwise, everything was fine.
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for taking the time to write us a review. We apologize for the inconvenience you experienced during check-in. Your room should be ready upon arrival, and we understand that waiting after a long journey is never a pleasant experience. At the time, your occupancy rate was high due to guests checking in and checking out at the same time, which affected the speed at which rooms were prepared. However, this does not detract from our commitment to providing the best service. Your feedback is highly valued and we have passed it on to the relevant team to evaluate and prevent this from happening again in the future. We are delighted to hear that you continued to feel comfortable during your stay with us. Once again, we apologize and look forward to welcoming you back for an even better experience in the future. Sonny Sulistian, House Manager
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Koeswara A. P.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
keep up the service, the price is a bit expensive he he
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
s***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
It was fun staying here, the kids were satisfied..there were lots of activities, complete children's facilities..the kids were happy..thanks Aston Sentul 🥰
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
First time here for my hubby’s birthday. I requested a slice of cake with a birthday message when booking then we got an additional message on the mirror and the cake arrived shortly after we checked in 🩵 I asked for a pool access room and it was truly convenient for us, as our children love swimming back and forth 😅 And also, out room close to the gym, so my husband could work out in the evenings. The food at the restaurant was varied and very kids friendly. We really enjoy our dinner and breakfast 😋 What we especially liked was the abundance of kids and family activities. Fishing, duck feeding, rabbit feeding, horse riding, playground, rletc. They were all free. We'll definitely be back again 🥰
Read More
+4
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
Narendra S. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
I had an interesting experience staying here. Upon check-in, I didn't get the room I expected. I called the receptionist and had a lengthy discussion, and finally, I was given a room that was unexpectedly better than the one I'd booked. I've stayed here twice and had a great experience. I highly recommend this hotel.
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Accommodation's Reply
02 Oct 2025
Dear Mr. Narendra Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Nice ambiance.. Clean.. Serene
Find this review helpful?
Accommodation's Reply
02 Oct 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
andre z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
A good family-friendly hotel, close to Jakarta, with a pool, various children's activities, and a variety of room options to suit your budget. Overall, the service from the hotel staff is good, and the food is varied, with a variety of European and Asian flavors. Parking is inadequate, especially for women drivers. Thank you, Aston Lake
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Accommodation's Reply
02 Oct 2025
Dear Mr. Andre Z Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Aston Sentul Lake Resort & Conference Center

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 4,122 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.6

People often mention about Aston Sentul Lake Resort & Conference Center
All
Staff Friendliness (90)
Variety (88)
Bedroom (85)
Surroundings (84)
Family Friendly (83)
Ambiance (83)
Room Space (78)
Hotel Area (76)
Taste (74)
Bathroom (69)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Sentul Lake Resort & Conference Center

Number of reviews per page
20
40
Customer reviews
l***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
My 3rd stay here, it was great... the hotel was clean, the room was comfortable, the food was all delicious, there was live music on Saturdays... it was great.
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R***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
just one thing to improve. the wifi was really slow—basically not working most of the time.
Find this review helpful?
Elbet Y. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Will be the hotel of choice every time I go to Sentul-Bogor 🥰
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly, the food was varied and delicious, and the view was amazing. I will definitely stay here again next time I'm healing.
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Find this review helpful?
F***x
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Safe location away from traffic jams and complete facilities
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
From the moment I entered, I was greeted by security until the receptionist was very friendly, in essence everything was really good.
Translated by Google Icon
See original
Find this review helpful?
I***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Everything is excellent, just one thing, I reserved 1 large bed but in the room I was given 2 beds combined into 1, making it uncomfortable for the children when they were resting.
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Noviana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is highly recommended and the service is good.
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I really enjoyed staying here... the service was great, the food was complete and delicious, and what's more, I asked for mirror art to be made last minute, and they said it would be done one day before, so I thought, oh, that means it can't be done. But when I arrived at the room, it had already been made, and it was a great surprise. I also arrived before check-in time. I was going to check in and leave my bag to go out before entering the room, but it turned out I was able to check in. So I'm doubly happy with Aston's service. Love Aston Sentul...thank you❤️. My son also liked it and it was memorable for us, we'll be back next time.
Read More
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See original
+2
1 people find it helpful
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Everything is good except the door room is drafty, the toilet is messy, the wardrobe door is creaky
Find this review helpful?
Accommodation's Reply
31 Oct 2025
Dear valued guest, Thank you for taking the time to share your feedback. We are glad to know that overall you had a pleasant stay with us. However, we sincerely apologize for the inconvenience regarding the drafty room door, the condition of the toilet, and the creaky wardrobe door. This is not the level of comfort and experience we aim to provide. Our Housekeeping and Engineering teams have been informed to inspect and address these issues to ensure better comfort for our future guests. We truly appreciate your comments as they help us improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sonny Sulistian Duty Manager
Natsir E.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The food for the package dinner was not as expected (dinner was served as a family dinner which was not as expected. I would have been better off taking room service if I had known the dinner service was not that good).
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for your review and feedback. We sincerely apologize for your dissatisfaction with our dinner menu. We understand that the dining experience is an important part of your stay and we regret that the food served did not meet your expectations. We have shared your comments regarding the presentation and quality of the dinner with our Food and Beverage team for their evaluation and improvement. We are committed to continuously improving our menu and your dining experience. We apologize once again for the inconvenience and we look forward to welcoming you back for an even better experience next time. Sonny Sulistian, Resident Manager
Translated by Google Icon
See original
l***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
can only say one word: Awesome
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Warmest regards, Aston Sentul Lake Resort & Conference Center Thank you for the excellent rating of our Aston Sentul Lake Resort & Conference Center and thank you for choosing to stay with us. We are very pleased that our products and services met your expectations. We hope that you and your family will be back to stay with us again soon. Best regards, Sonny Sulistian, Resident Manager
Translated by Google Icon
See original
linda w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The place is nice for a staycation with family, complete facilities, close to the hotel, you can also do tracking, the food is varied, it is also ok for office events, the room is spacious and comfortable
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Warmest regards, Aston Sentul Lake Resort & Conference Center Thank you for the excellent rating of our Aston Sentul Lake Resort & Conference Center and thank you for choosing to stay with us. We are very pleased that our products and services met your expectations. We hope that you and your family will be back to stay with us again soon. Best regards, Sonny Sulistian, Resident Manager
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
The initial check-in process. We arrived at the hotel just after 3:00 PM. It was supposed to be ready at that time, but we were asked to wait 30 minutes because it wasn't ready yet. It turned out that there were a lot of people waiting for their rooms to be ready at that time. This was confusing, as the rooms should have been cleaned and prepared after the previous guests left. And considering check-out time is 12:00 PM, all the rooms should have been ready by 3:00 PM. Otherwise, everything was fine.
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for taking the time to write us a review. We apologize for the inconvenience you experienced during check-in. Your room should be ready upon arrival, and we understand that waiting after a long journey is never a pleasant experience. At the time, your occupancy rate was high due to guests checking in and checking out at the same time, which affected the speed at which rooms were prepared. However, this does not detract from our commitment to providing the best service. Your feedback is highly valued and we have passed it on to the relevant team to evaluate and prevent this from happening again in the future. We are delighted to hear that you continued to feel comfortable during your stay with us. Once again, we apologize and look forward to welcoming you back for an even better experience in the future. Sonny Sulistian, House Manager
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Koeswara A. P.
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Business
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9.4
/10
Reviewed 9 week(s) ago
keep up the service, the price is a bit expensive he he
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
s***i
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9.4
/10
Reviewed 9 week(s) ago
It was fun staying here, the kids were satisfied..there were lots of activities, complete children's facilities..the kids were happy..thanks Aston Sentul 🥰
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1 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
M***i
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
First time here for my hubby’s birthday. I requested a slice of cake with a birthday message when booking then we got an additional message on the mirror and the cake arrived shortly after we checked in 🩵 I asked for a pool access room and it was truly convenient for us, as our children love swimming back and forth 😅 And also, out room close to the gym, so my husband could work out in the evenings. The food at the restaurant was varied and very kids friendly. We really enjoy our dinner and breakfast 😋 What we especially liked was the abundance of kids and family activities. Fishing, duck feeding, rabbit feeding, horse riding, playground, rletc. They were all free. We'll definitely be back again 🥰
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
Narendra S. D.
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Staycation
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9.4
/10
Reviewed 10 week(s) ago
I had an interesting experience staying here. Upon check-in, I didn't get the room I expected. I called the receptionist and had a lengthy discussion, and finally, I was given a room that was unexpectedly better than the one I'd booked. I've stayed here twice and had a great experience. I highly recommend this hotel.
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Accommodation's Reply
02 Oct 2025
Dear Mr. Narendra Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
W***i
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10.0
/10
Reviewed 10 week(s) ago
Nice ambiance.. Clean.. Serene
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Accommodation's Reply
02 Oct 2025
Dear Valued Guest, Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
andre z.
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10.0
/10
Reviewed 11 week(s) ago
A good family-friendly hotel, close to Jakarta, with a pool, various children's activities, and a variety of room options to suit your budget. Overall, the service from the hotel staff is good, and the food is varied, with a variety of European and Asian flavors. Parking is inadequate, especially for women drivers. Thank you, Aston Lake
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Accommodation's Reply
02 Oct 2025
Dear Mr. Andre Z Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our facilities, food, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Duty Manager
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