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Four Seasons Hotel Jakarta
9.1
/10
Exceptional
2,514 reviews
What Guests Say About Their Stay
Ambiance (45)
Bedroom (44)
Staff Friendliness (43)
Room Space (42)
F***y
9.7
/ 10
Recommended and will be back again in future. The staff responded very fast and helpful to set up surprise for greeting my daughter's bday.
N***a
9.4
/ 10
One of the best hotels in town. The hospitality from all the staff was amazing. Thank you, and will be back for sure.
Mariska S.
9.7
/ 10
Very like the room space, so big. I asked to clean the bed for better sleep, and they did. From security, receptionist, restaurant people, all very friendly. One the most memorable one is one of restaurant service saw my husband get morning flu for so long and ask for so many tissues. He suddenly offered the ginger tea with honey and lemon. After that, my husband's flu was gone totally. Thank you very much
Givy D. P.
10.0
/ 10
Four Seasons never disappoints. From the impeccable service, refined interior, to the attention to every tiny detail—it's a five-star experience from check-in to check-out. The staff is warm and genuinely helpful, the amenities world-class, and the atmosphere effortlessly elegant. Special thanks to the team for the generous room upgrade in celebration of our anniversary—such a thoughtful gesture that made our stay even more memorable. It's the little things like this that truly set Four Seasons apart.
Nadya S.
9.4
/ 10
Thanks for the amazing service for my birthday staycation! The chocolate cake tasted so good 👍
In the Area
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Capital Place, Jalan Jend. Gatot Subroto Kav. 18, Gatot Subroto, Jakarta Selatan, Jakarta, Indonesia, 12710
Main Facilities
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This accommodation offers:
Outdoor pool
Poolside bar
Bar
Steam room
Swimming pool
Laundry service
Fitness center
Restaurant
Luggage storage
Elevator
Rooftop terrace
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Four Seasons Hotel Jakarta
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Four Seasons Hotel Jakarta Address: Map & Location
Capital Place, Jalan Jend. Gatot Subroto Kav. 18, Gatot Subroto, Jakarta Selatan, Jakarta, Indonesia, 12710
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Location
Staying at Four Seasons Hotel Jakarta is a good choice when you are visiting Gatot Subroto.
About Four Seasons Hotel Jakarta
Whether you are planning an event or other special occasions, Four Seasons Hotel Jakarta is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Four Seasons Hotel Jakarta.
Four Seasons Hotel Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Four Seasons Hotel Jakarta will surely spoil you for numerous shopping centers nearby.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Four Seasons Hotel Jakarta provides a pleasant accommodation for your stay.
From business event to corporate gathering, Four Seasons Hotel Jakarta provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Four Seasons Hotel Jakarta, a wonderful accommodation for your family holiday.
Experience a unique stay at the historical building of Four Seasons Hotel Jakarta, which you rarely find in other places.
If you plan to have a long-term stay, staying at Four Seasons Hotel Jakarta is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Four Seasons Hotel Jakarta is suitable for you who value privacy during your stay.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Four Seasons Hotel Jakarta exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Four Seasons Hotel Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Four Seasons Hotel Jakarta.
All facilities in Four Seasons Hotel Jakarta
Bar, Cafe and Lounge
Swimming Pool
Lobby
Exterior
Restaurant
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast served to the table
- Breakfast (surcharge)
- Brunch
- Continental breakfast
- Hot breakfast
- Poolside bar
- Show cooking restaurant
- Snacks
- Snack bar
- Dietary menu
- Vegetarian meal
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Money changer
- Doorman
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Medical service
- Multilingual staff
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- DVD player
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Cloakroom
- Connecting rooms
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Terrace
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
- Business centre
Things to Do
- Beach umbrella
- Fitness center
- Health club
- Massage
- Outdoor pool
- Pool cabanas
- Pool sun loungers
- Spa
- Steam room
- Sun loungers
Transportation
- Area shuttle with surcharge
- Limited parking
- Car rental
- Secure parking
- Shopping center shuttle (surcharge)
- Valet parking (surcharge)
Accessibilty
- Accessible bathroom
- Accessible parking
- In-room accessibility
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Beauty salon
- Hair salon
- Supermarket
Connectivity
- INTERNATIONAL_CALL
- LAN Internet
- Free WiFi
Sports and Recreations
- Fitness center
Kids and Pets
- CRIBS
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Four Seasons Hotel Jakarta
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
General Check-in Instructions
1. At Four Seasons Hotel Jakarta, the health and safety of our guests and employees continues to be our top priority. In light of increasing concerns regarding COVID-19 (Coronavirus), we are regularly reviewing the latest information, protocols and tools from the world’s leading health experts and government authorities to ensure the effectiveness of our response.
2. Alto Restaurant operating daily from 12:00 PM - 03.00 PM for Lunch and 6:00 PM – 10:30 PM for Dinner. Special Offer on September:
• SUNDAY ITALIAN BRUNCH
Every Sunday | 12 - 3 PM
IDR 895,000++ per person
• GOLDEN HOURS
Monday - Friday | 5 - 8 PM
Beverage from IDR 65,000++ to IDR 145,000++.
Beverage from IDR 100,000++ to IDR 155,000++.
• EXPRESS BUSINESS LUNCH
Monday - Friday | 12 - 3 PM
3-Course Set Menu at IDR 388,000++ per person.
3. Palm Court operating daily from 06.30AM – 10PM. Special Offers June through September:
• The Land of Spice, Acehnese Cuisine
June through September | Lunch and Dinner
• BBQ NIGHTS AND GIN GARDEN
Every 2nd and 4th weeks on Wednesday | 6.30 - 9.30 PM
Free Flow Gin IDR 300,000++ per person.
Special Price Gin IDR 105,000++ per Glass.
4. La Pâtisserie opens daily 8AM - 7PM. Special Offer on June until September:
• 101 Days of Summer Afternoon Tea
June 7 - September 15 | 2 - 5 PM
IDR 528,000++ for two persons.
5. Nautilus Bar operating from 05.00pm - 00.00am (Sunday to Tuesday) and from 05.00pm - 01.00am (Wednesday to Saturday) Special Offer on September:
• RAISE YOUR SPIRIT
Monday - Friday | 5 - 8 PM
Beer at IDR 75,000net
Gin and Tonic and Cocktails at IDR 150,000net
Bar Bites at IDR 105,000net
6. In Suite Dining operating daily for 24 hours.
7. Gourmet 2 Go for takeaway service is available 9AM - 6PM.
8. The Spa operating daily from 10AM - 10PM. Special Offer on September:
• OFF-PEAK PROMOTION
Monday - Thursday | 1 - 5 PM
15% off on SPA Treatments
• MIRROR MIRROR
Monday - Friday | 10 AM - 3 PM
15% off on Salon Treatments
• POOL ACCESS
Monday - Friday | 10 AM - 5 PM
Complimentary pool access for outside guest/patron for every SPA Reservation
Children under age of 12 must be accompanied by an adult. Please note that there is no lifeguard on duty, hotel has no responsibility for any accident in or around swimming pool.
10. Gym is operating daily for 24 hours. Children under age of 12 must be accompanied by an adult. Please wear appropriate sport attire and footwear.
11. If you require any further assistance, feel free to reach the Manager on Duty on extension 8200 or call +6221 2277 1888, alternatively via #FSChat on Four Seasons’ App.
2. Alto Restaurant operating daily from 12:00 PM - 03.00 PM for Lunch and 6:00 PM – 10:30 PM for Dinner. Special Offer on September:
• SUNDAY ITALIAN BRUNCH
Every Sunday | 12 - 3 PM
IDR 895,000++ per person
• GOLDEN HOURS
Monday - Friday | 5 - 8 PM
Beverage from IDR 65,000++ to IDR 145,000++.
Beverage from IDR 100,000++ to IDR 155,000++.
• EXPRESS BUSINESS LUNCH
Monday - Friday | 12 - 3 PM
3-Course Set Menu at IDR 388,000++ per person.
3. Palm Court operating daily from 06.30AM – 10PM. Special Offers June through September:
• The Land of Spice, Acehnese Cuisine
June through September | Lunch and Dinner
• BBQ NIGHTS AND GIN GARDEN
Every 2nd and 4th weeks on Wednesday | 6.30 - 9.30 PM
Free Flow Gin IDR 300,000++ per person.
Special Price Gin IDR 105,000++ per Glass.
4. La Pâtisserie opens daily 8AM - 7PM. Special Offer on June until September:
• 101 Days of Summer Afternoon Tea
June 7 - September 15 | 2 - 5 PM
IDR 528,000++ for two persons.
5. Nautilus Bar operating from 05.00pm - 00.00am (Sunday to Tuesday) and from 05.00pm - 01.00am (Wednesday to Saturday) Special Offer on September:
• RAISE YOUR SPIRIT
Monday - Friday | 5 - 8 PM
Beer at IDR 75,000net
Gin and Tonic and Cocktails at IDR 150,000net
Bar Bites at IDR 105,000net
6. In Suite Dining operating daily for 24 hours.
7. Gourmet 2 Go for takeaway service is available 9AM - 6PM.
8. The Spa operating daily from 10AM - 10PM. Special Offer on September:
• OFF-PEAK PROMOTION
Monday - Thursday | 1 - 5 PM
15% off on SPA Treatments
• MIRROR MIRROR
Monday - Friday | 10 AM - 3 PM
15% off on Salon Treatments
• POOL ACCESS
Monday - Friday | 10 AM - 5 PM
Complimentary pool access for outside guest/patron for every SPA Reservation
Children under age of 12 must be accompanied by an adult. Please note that there is no lifeguard on duty, hotel has no responsibility for any accident in or around swimming pool.
10. Gym is operating daily for 24 hours. Children under age of 12 must be accompanied by an adult. Please wear appropriate sport attire and footwear.
11. If you require any further assistance, feel free to reach the Manager on Duty on extension 8200 or call +6221 2277 1888, alternatively via #FSChat on Four Seasons’ App.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Four Seasons Hotel Jakarta | 125 |
Number of floors in Four Seasons Hotel Jakarta | 13 |
Another facilities in Four Seasons Hotel Jakarta | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Four Seasons Hotel Jakarta
What Time is Check In & Check Out at Four Seasons Hotel Jakarta?
Check-in time at Four Seasons Hotel Jakarta is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Four Seasons Hotel Jakarta provide breakfast?
Yes, Four Seasons Hotel Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Four Seasons Hotel Jakarta?
Four Seasons Hotel Jakarta is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Four Seasons Hotel Jakarta have?
Four Seasons Hotel Jakarta has 13 floors.
How many rooms are available at Four Seasons Hotel Jakarta?
Four Seasons Hotel Jakarta has 125 rooms in total.
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More Reviews from Other Guests in Four Seasons Hotel Jakarta
Overall Ratings & Reviews Four Seasons Hotel Jakarta
Traveloka (2,173)
Other sources (341)
9.0
Exceptional
From 2,173 reviews
Provided by travelers on
Cleanliness
9.4
Room Comfort
9.4
Meal
8.8
Location
9.1
Service and Facilites
9.3
People often mention about Four Seasons Hotel Jakarta
All
Staff Friendliness (25)
Room Space (24)
Hotel Area (24)
Ambiance (23)
Family Friendly (22)
Bedroom (22)
Bathroom (21)
Check-in/out Time (18)
Distance to City Center (17)
Wifi (16)
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Traveler Reviews Four Seasons Hotel Jakarta
Number of reviews per page
20
40
Customer reviews
Verified Traveler
9.6
/10
Reviewed 5 day(s) ago
amazing place to stay - staff are lovely, room really comfortable. But i had to wait over 30 minutes for a cup of tea at breakfast - i asked three times so i don't know why it was so slow - but hard to enjoy breakfast without a hot drink, and without being told that there was a 30 minute wait. i had dinner at the top floor italian which was excellent but the pudding took over 40 minutes to come - i did chase it and was just standing up to walk out when it arrived, i didn;'t really want it by then anyway. they could have told me there was a 40 minute wait and sent it to my room. spoilt an otherwise excellent meal. there were two big birthday parties at the same time so i guess busy - however it was very dissapointing
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P***o
Staycation
10.0
/10
Reviewed 7 week(s) ago
Staying with family, 3 rooms for 6 people, 2 rooms for my children and mother with connecting doors between the rooms, my children were confused because it was so spacious and the access door to the large bathroom was connected to each other.
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Accommodation's Reply
30 Sep 2025
Thank you for your wonderful review. We’re glad you enjoyed the spacious rooms and the convenient connecting doors. We appreciate your feedback and hope that overall; the setup made your stay comfortable and enjoyable. If there's anything that we could do to make your stay more enjoyable, please let us know.
Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
D***z
Staycation
9.4
/10
Reviewed 8 week(s) ago
the bed sheet were ripped in the room that we stayed, the kid's play space on the 3rd floor is a plus, my kid had fun... the breakfast is semi buffet.
1 people find it helpful
Accommodation's Reply
12 Sep 2025
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused by the ripped bed sheet in your room. We are pleased to hear that your child enjoyed the play area on the 3rd floor, and that you appreciated the breakfast offering.
We value your comments and hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable stay in the future.
If there's anything that we could do to make your stay more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
F***y
Staycation
9.7
/10
Reviewed 10 week(s) ago
Recommended and will be back again in future. The staff responded very fast and helpful to set up surprise for greeting my daughter's bday.
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're really happy to hear you had such a great stay, especially during such a special occasion. It means a lot to know that the team's gesture made your daughter's birthday even more memorable. We always try to make our guests feel truly taken care of, and it's great to hear that came through — from the service and atmosphere to the little details. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything that we could do to make your stay more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
N***a
Staycation
9.4
/10
Reviewed 11 week(s) ago
One of the best hotels in town. The hospitality from all the staff was amazing. Thank you, and will be back for sure.
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're really happy to hear you had such a great stay.
We always try to make our guests feel truly taken care of, and it's great to hear that came through. If there's anything that we could do to make your stay more enjoyable, please let us know.
Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
MS
Mariska S.
9.7
/10
Reviewed 16 week(s) ago
Very like the room space, so big. I asked to clean the bed for better sleep, and they did. From security, receptionist, restaurant people, all very friendly. One the most memorable one is one of restaurant service saw my husband get morning flu for so long and ask for so many tissues. He suddenly offered the ginger tea with honey and lemon. After that, my husband's flu was gone totally. Thank you very much
Read More
1 people find it helpful
Accommodation's Reply
28 Aug 2025
Thank you so much for your kind review. We’re delighted to hear that you enjoyed the spacious room and received such attentive care from our team. It’s wonderful to know that our restaurant staff could help your husband feel better with the ginger tea—small gestures like that mean a lot to us. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta.
If there's anything we could do to make your stay even more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
I***n
Staycation
10.0
/10
Reviewed 18 week(s) ago
First time staying here, it was fun. The staff are all friendly. The atmosphere is comfortable. The room is spacious and clean. The breakfast is delicious. The swimming pool is a favorite, suitable for families. I really want to stay here again. Keep it up, okay..
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience at Four Seasons Hotel Jakarta. It's great to know that the staff made you feel welcome and that you enjoyed our hotel facilities. If there's anything that we could do to make your next stay even more enjoyable, please do let us know.
Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
GD
Givy D. P.
10.0
/10
Reviewed 24 week(s) ago
Four Seasons never disappoints. From the impeccable service, refined interior, to the attention to every tiny detail—it's a five-star experience from check-in to check-out. The staff is warm and genuinely helpful, the amenities world-class, and the atmosphere effortlessly elegant. Special thanks to the team for the generous room upgrade in celebration of our anniversary—such a thoughtful gesture that made our stay even more memorable. It's the little things like this that truly set Four Seasons apart.
Read More
1 people find it helpful
Accommodation's Reply
10 Jun 2025
Thank you for your wonderful review. We’re really happy to hear you had such a great stay, especially during such a special occasion.
It means a lot to know that the team’s gesture made your anniversary even more memorable. We always try to make our guests feel truly taken care of, and it’s great to hear that came through — from the service and atmosphere to the little details.
Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything that we could do to make your stay more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
MA
Muhammad A. A.
9.1
/10
Reviewed 25 week(s) ago
Well, it's Four Seasons, so I don't have to mention it anymore.
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Accommodation's Reply
10 Jun 2025
Thank you for your wonderful review. We're glad you had a great stay, and it truly means a lot coming from you.
We’ll keep doing our best to live up to that Four Seasons standard you know and trust. Hope to welcome you back again soon.
If there's anything that we could do to make your next stay even more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
s***n
Business
8.5
/10
Reviewed 31 week(s) ago
Good place for resting with good services.
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Accommodation's Reply
12 Sep 2025
Thank you very much for your wonderful feedback. We are truly honored that you chose to stay with us and are delighted to hear that you found our property a good place to rest, complemented by our dedicated service team.
At Four Seasons Hotel Jakarta, we strive to provide our guests with a comfortable and memorable experience, and your positive comments reaffirm our commitment to excellence. It is always our pleasure to ensure that every aspect of your stay meets your expectations.
We sincerely look forward to the opportunity to welcome you back in the near future and to continue providing you with exceptional service and a restful environment.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
U***h
Leisure
10.0
/10
Reviewed 37 week(s) ago
the best hotel in Jakarta,,
all staff are friendly both in the lobby, restaurant and swimming pool..
The food is quite varied..
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2 people find it helpful
Accommodation's Reply
05 Mar 2025
Thank you for your wonderful review.
We're thrilled to hear that you had such a positive experience at Four Seasons Hotel Jakarta. It's great to know that the staff made you feel welcome and that you enjoyed the variety of food. If there's anything that we could do to make your next stay even more enjoyable, please do let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
I***h
Staycation
9.4
/10
Reviewed 41 week(s) ago
The hotel staff was very friendly and helpful during the check-in process.
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2 people find it helpful
Accommodation's Reply
12 Feb 2025
Thank you for your positive feedback. We are pleased to hear that our hotel staff was friendly and helpful during the check-in process. We always strive to provide the best service to our guests. We hope you had a pleasant experience, and we look forward to welcoming you back to Four Seasons Hotel Jakarta. Best Regards, Samit Ganguly. General Manager. Four Seasons Hotel Jakarta
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i***a
Staycation
10.0
/10
Reviewed 41 week(s) ago
Luxurious hotel with friendly service and fast service.
really like the swimming pool 😍, I don't want to go home.
next time I'll stay at this hotel again 🎉
a very pleasant experience staying at this hotel 👏
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1 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you very much for your review. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more immersive stay. Best regards, Vishal Sanadhya. Hotel Manager. Four Seasons Hotel Jakarta
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i***a
Staycation
10.0
/10
Reviewed 41 week(s) ago
Good experience 😍. Swimming pool mya favorite place 🤗
1 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you so much for sharing your wonderful experience with us. We’re absolutely thrilled to hear that you had a great time, and it’s fantastic to know that the swimming pool became your favorite spot!
We take great pride in providing a relaxing and enjoyable atmosphere, and we’re happy to know you enjoyed it. We can’t wait to have you back for more unforgettable moments by the pool and throughout the hotel. Your satisfaction is our top priority, and we look forward to welcoming you back here at Four Seasons Hotel Jakarta.
If there's anything we could do to make your next stay even more enjoyable, please do let us know.
Best Regards,
Vishal Sanadhya
Hotel Manager
Four Seasons Hotel Jakarta
A***a
9.7
/10
Reviewed 42 week(s) ago
The room is very spacious, comfortable, luxurious, quality service, my family and I are very happy to be able to stay here.
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Accommodation's Reply
21 Jan 2025
Thank you very much for your review. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more immersive stay. Best regards, Vishal Sanadhya. Hotel Manager. Four Seasons Hotel Jakarta
See original
F***i
Staycation
10.0
/10
Reviewed 43 week(s) ago
Have been staying in this hotel since 2021 for my honeymoon, too bad at that time was COVID and didn't get the chance to enjoy and utilize its facilities. I tried the in-house restaurant (Palm Court), the gym, the spa, the salon, the pool, and in-house dining. It was a great remarkable experience and love to be back again one day!
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+3
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Accommodation's Reply
21 Jan 2025
Thank you for your continued trust in our hotel since your honeymoon in 2021. We're delighted to hear that you were able to explore and enjoy our facilities this time around, from The Palm Court restaurant to the gym, The Spa, The Salon, pool, and in-room dining.
It’s wonderful to know that your experience was remarkable. We can’t wait to welcome you back again for more memorable stays in the future.
If there's anything we could do to make your next stay even more enjoyable, please do let us know.
Best Regards,
Vishal Sanadhya
Hotel Manager
Four Seasons Hotel Jakarta
T***a
Leisure
9.4
/10
Reviewed 44 week(s) ago
First time staycation at this hotel, nothing disappoints. Everything is comfortable, the staff are all friendly and the spring bed is just right, very soft.. well the only minus is the toilet doesn't have a shower
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Accommodation's Reply
21 Jan 2025
Thank you very much for your review. We are very happy to hear that your first staycation experience at our hotel was a pleasant one. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more perfect stay. Best Regards, Vishal Sanadhya. Hotel Manager
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K***t
10.0
/10
Reviewed 47 week(s) ago
Stayed here because of Ji Chang Wook, everything was okay 🫶🏻👍🏻
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4 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you very much for your positive review. We are very happy to know that your stay with us left such a special impression. We always strive to provide the best service so that every guest feels comfortable and satisfied while staying at our hotel. We hope to welcome you back in the future, with an equally memorable stay experience and of course full of other special moments. If there is anything we can help you with on your next visit, please do not hesitate to contact us. We are ready to provide the best experience for you. Best Regards, Vishal Sanadhya. Hotel Manager
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D***i
Staycation
8.2
/10
Reviewed 48 week(s) ago
the staff is friendly, the price of the food is still affordable if there is a discount🫢 there are often discounts,,
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2 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you for your positive review. We are very happy to hear that you were satisfied with the friendliness of our staff. Warm and friendly service is our top priority to ensure every guest feels comfortable during their stay. If there is anything we can help you with on your next visit, please do not hesitate to contact us. We look forward to providing you with the best experience possible. Best Regards, Vishal Sanadhya. Hotel Manager
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MT
Mega T. P.
9.7
/10
Reviewed 48 week(s) ago
Check out and check in times took quite a long time, and the check out staff were disturbing. They asked me about drinking in the room, even though I didn't. Feeling accused made me feel unhappy being in this hotel, until it was proven that the staff was wrong, not us.
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6 people find it helpful
Number of reviews per page
20
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Overall Ratings & Reviews Four Seasons Hotel Jakarta
Traveloka (2,173)
Other sources (341)
9.0
Exceptional
From 2,173 reviews
Provided by travelers on
Cleanliness
9.4
Room Comfort
9.4
Meal
8.8
Location
9.1
Service and Facilites
9.3
People often mention about Four Seasons Hotel Jakarta
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Staff Friendliness (25)
Room Space (24)
Hotel Area (24)
Ambiance (23)
Family Friendly (22)
Bedroom (22)
Bathroom (21)
Check-in/out Time (18)
Distance to City Center (17)
Wifi (16)
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Traveler Reviews Four Seasons Hotel Jakarta
Number of reviews per page
20
40
Customer reviews
Verified Traveler
9.6
/10
Reviewed 5 day(s) ago
amazing place to stay - staff are lovely, room really comfortable. But i had to wait over 30 minutes for a cup of tea at breakfast - i asked three times so i don't know why it was so slow - but hard to enjoy breakfast without a hot drink, and without being told that there was a 30 minute wait. i had dinner at the top floor italian which was excellent but the pudding took over 40 minutes to come - i did chase it and was just standing up to walk out when it arrived, i didn;'t really want it by then anyway. they could have told me there was a 40 minute wait and sent it to my room. spoilt an otherwise excellent meal. there were two big birthday parties at the same time so i guess busy - however it was very dissapointing
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P***o
Staycation
10.0
/10
Reviewed 7 week(s) ago
Staying with family, 3 rooms for 6 people, 2 rooms for my children and mother with connecting doors between the rooms, my children were confused because it was so spacious and the access door to the large bathroom was connected to each other.
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Accommodation's Reply
30 Sep 2025
Thank you for your wonderful review. We’re glad you enjoyed the spacious rooms and the convenient connecting doors. We appreciate your feedback and hope that overall; the setup made your stay comfortable and enjoyable. If there's anything that we could do to make your stay more enjoyable, please let us know.
Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
D***z
Staycation
9.4
/10
Reviewed 8 week(s) ago
the bed sheet were ripped in the room that we stayed, the kid's play space on the 3rd floor is a plus, my kid had fun... the breakfast is semi buffet.
1 people find it helpful
Accommodation's Reply
12 Sep 2025
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused by the ripped bed sheet in your room. We are pleased to hear that your child enjoyed the play area on the 3rd floor, and that you appreciated the breakfast offering.
We value your comments and hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable stay in the future.
If there's anything that we could do to make your stay more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
F***y
Staycation
9.7
/10
Reviewed 10 week(s) ago
Recommended and will be back again in future. The staff responded very fast and helpful to set up surprise for greeting my daughter's bday.
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're really happy to hear you had such a great stay, especially during such a special occasion. It means a lot to know that the team's gesture made your daughter's birthday even more memorable. We always try to make our guests feel truly taken care of, and it's great to hear that came through — from the service and atmosphere to the little details. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything that we could do to make your stay more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
N***a
Staycation
9.4
/10
Reviewed 11 week(s) ago
One of the best hotels in town. The hospitality from all the staff was amazing. Thank you, and will be back for sure.
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're really happy to hear you had such a great stay.
We always try to make our guests feel truly taken care of, and it's great to hear that came through. If there's anything that we could do to make your stay more enjoyable, please let us know.
Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
MS
Mariska S.
9.7
/10
Reviewed 16 week(s) ago
Very like the room space, so big. I asked to clean the bed for better sleep, and they did. From security, receptionist, restaurant people, all very friendly. One the most memorable one is one of restaurant service saw my husband get morning flu for so long and ask for so many tissues. He suddenly offered the ginger tea with honey and lemon. After that, my husband's flu was gone totally. Thank you very much
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1 people find it helpful
Accommodation's Reply
28 Aug 2025
Thank you so much for your kind review. We’re delighted to hear that you enjoyed the spacious room and received such attentive care from our team. It’s wonderful to know that our restaurant staff could help your husband feel better with the ginger tea—small gestures like that mean a lot to us. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta.
If there's anything we could do to make your stay even more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
I***n
Staycation
10.0
/10
Reviewed 18 week(s) ago
First time staying here, it was fun. The staff are all friendly. The atmosphere is comfortable. The room is spacious and clean. The breakfast is delicious. The swimming pool is a favorite, suitable for families. I really want to stay here again. Keep it up, okay..
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Accommodation's Reply
28 Aug 2025
Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience at Four Seasons Hotel Jakarta. It's great to know that the staff made you feel welcome and that you enjoyed our hotel facilities. If there's anything that we could do to make your next stay even more enjoyable, please do let us know.
Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
GD
Givy D. P.
10.0
/10
Reviewed 24 week(s) ago
Four Seasons never disappoints. From the impeccable service, refined interior, to the attention to every tiny detail—it's a five-star experience from check-in to check-out. The staff is warm and genuinely helpful, the amenities world-class, and the atmosphere effortlessly elegant. Special thanks to the team for the generous room upgrade in celebration of our anniversary—such a thoughtful gesture that made our stay even more memorable. It's the little things like this that truly set Four Seasons apart.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Thank you for your wonderful review. We’re really happy to hear you had such a great stay, especially during such a special occasion.
It means a lot to know that the team’s gesture made your anniversary even more memorable. We always try to make our guests feel truly taken care of, and it’s great to hear that came through — from the service and atmosphere to the little details.
Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything that we could do to make your stay more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
MA
Muhammad A. A.
9.1
/10
Reviewed 25 week(s) ago
Well, it's Four Seasons, so I don't have to mention it anymore.
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Accommodation's Reply
10 Jun 2025
Thank you for your wonderful review. We're glad you had a great stay, and it truly means a lot coming from you.
We’ll keep doing our best to live up to that Four Seasons standard you know and trust. Hope to welcome you back again soon.
If there's anything that we could do to make your next stay even more enjoyable, please let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
s***n
Business
8.5
/10
Reviewed 31 week(s) ago
Good place for resting with good services.
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Accommodation's Reply
12 Sep 2025
Thank you very much for your wonderful feedback. We are truly honored that you chose to stay with us and are delighted to hear that you found our property a good place to rest, complemented by our dedicated service team.
At Four Seasons Hotel Jakarta, we strive to provide our guests with a comfortable and memorable experience, and your positive comments reaffirm our commitment to excellence. It is always our pleasure to ensure that every aspect of your stay meets your expectations.
We sincerely look forward to the opportunity to welcome you back in the near future and to continue providing you with exceptional service and a restful environment.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
U***h
Leisure
10.0
/10
Reviewed 37 week(s) ago
the best hotel in Jakarta,,
all staff are friendly both in the lobby, restaurant and swimming pool..
The food is quite varied..
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2 people find it helpful
Accommodation's Reply
05 Mar 2025
Thank you for your wonderful review.
We're thrilled to hear that you had such a positive experience at Four Seasons Hotel Jakarta. It's great to know that the staff made you feel welcome and that you enjoyed the variety of food. If there's anything that we could do to make your next stay even more enjoyable, please do let us know.
Best Regards,
Samit Ganguly
General Manager
Four Seasons Hotel Jakarta
I***h
Staycation
9.4
/10
Reviewed 41 week(s) ago
The hotel staff was very friendly and helpful during the check-in process.
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2 people find it helpful
Accommodation's Reply
12 Feb 2025
Thank you for your positive feedback. We are pleased to hear that our hotel staff was friendly and helpful during the check-in process. We always strive to provide the best service to our guests. We hope you had a pleasant experience, and we look forward to welcoming you back to Four Seasons Hotel Jakarta. Best Regards, Samit Ganguly. General Manager. Four Seasons Hotel Jakarta
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i***a
Staycation
10.0
/10
Reviewed 41 week(s) ago
Luxurious hotel with friendly service and fast service.
really like the swimming pool 😍, I don't want to go home.
next time I'll stay at this hotel again 🎉
a very pleasant experience staying at this hotel 👏
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1 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you very much for your review. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more immersive stay. Best regards, Vishal Sanadhya. Hotel Manager. Four Seasons Hotel Jakarta
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i***a
Staycation
10.0
/10
Reviewed 41 week(s) ago
Good experience 😍. Swimming pool mya favorite place 🤗
1 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you so much for sharing your wonderful experience with us. We’re absolutely thrilled to hear that you had a great time, and it’s fantastic to know that the swimming pool became your favorite spot!
We take great pride in providing a relaxing and enjoyable atmosphere, and we’re happy to know you enjoyed it. We can’t wait to have you back for more unforgettable moments by the pool and throughout the hotel. Your satisfaction is our top priority, and we look forward to welcoming you back here at Four Seasons Hotel Jakarta.
If there's anything we could do to make your next stay even more enjoyable, please do let us know.
Best Regards,
Vishal Sanadhya
Hotel Manager
Four Seasons Hotel Jakarta
A***a
9.7
/10
Reviewed 42 week(s) ago
The room is very spacious, comfortable, luxurious, quality service, my family and I are very happy to be able to stay here.
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Accommodation's Reply
21 Jan 2025
Thank you very much for your review. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more immersive stay. Best regards, Vishal Sanadhya. Hotel Manager. Four Seasons Hotel Jakarta
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F***i
Staycation
10.0
/10
Reviewed 43 week(s) ago
Have been staying in this hotel since 2021 for my honeymoon, too bad at that time was COVID and didn't get the chance to enjoy and utilize its facilities. I tried the in-house restaurant (Palm Court), the gym, the spa, the salon, the pool, and in-house dining. It was a great remarkable experience and love to be back again one day!
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Accommodation's Reply
21 Jan 2025
Thank you for your continued trust in our hotel since your honeymoon in 2021. We're delighted to hear that you were able to explore and enjoy our facilities this time around, from The Palm Court restaurant to the gym, The Spa, The Salon, pool, and in-room dining.
It’s wonderful to know that your experience was remarkable. We can’t wait to welcome you back again for more memorable stays in the future.
If there's anything we could do to make your next stay even more enjoyable, please do let us know.
Best Regards,
Vishal Sanadhya
Hotel Manager
Four Seasons Hotel Jakarta
T***a
Leisure
9.4
/10
Reviewed 44 week(s) ago
First time staycation at this hotel, nothing disappoints. Everything is comfortable, the staff are all friendly and the spring bed is just right, very soft.. well the only minus is the toilet doesn't have a shower
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Accommodation's Reply
21 Jan 2025
Thank you very much for your review. We are very happy to hear that your first staycation experience at our hotel was a pleasant one. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more perfect stay. Best Regards, Vishal Sanadhya. Hotel Manager
See original
K***t
10.0
/10
Reviewed 47 week(s) ago
Stayed here because of Ji Chang Wook, everything was okay 🫶🏻👍🏻
See original
4 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you very much for your positive review. We are very happy to know that your stay with us left such a special impression. We always strive to provide the best service so that every guest feels comfortable and satisfied while staying at our hotel. We hope to welcome you back in the future, with an equally memorable stay experience and of course full of other special moments. If there is anything we can help you with on your next visit, please do not hesitate to contact us. We are ready to provide the best experience for you. Best Regards, Vishal Sanadhya. Hotel Manager
See original
D***i
Staycation
8.2
/10
Reviewed 48 week(s) ago
the staff is friendly, the price of the food is still affordable if there is a discount🫢 there are often discounts,,
See original
2 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you for your positive review. We are very happy to hear that you were satisfied with the friendliness of our staff. Warm and friendly service is our top priority to ensure every guest feels comfortable during their stay. If there is anything we can help you with on your next visit, please do not hesitate to contact us. We look forward to providing you with the best experience possible. Best Regards, Vishal Sanadhya. Hotel Manager
See original
MT
Mega T. P.
9.7
/10
Reviewed 48 week(s) ago
Check out and check in times took quite a long time, and the check out staff were disturbing. They asked me about drinking in the room, even though I didn't. Feeling accused made me feel unhappy being in this hotel, until it was proven that the staff was wrong, not us.
See original
6 people find it helpful
Number of reviews per page
20
40