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FUGO Hotel Samarinda (BigMall)
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FUGO Hotel Samarinda (BigMall)
Hotels
9.3
/10
Exceptional
731 reviews
What Guests Say About Their Stay
Bedroom (130)
Ambiance (126)
Room Space (121)
Hotel Area (120)
R***i
10.0
/ 10
I had a good experience.
Ambiance/Facilities: The hotel has a modern yet cozy atmosphere, with clean and well-maintained facilities. The lobby was spacious and welcoming, and the room was elegantly designed, complete with all the essentials—fast Wi-Fi, comfortable bedding, and a well-equipped bathroom.
Food: The food at the hotel was excellent. I especially enjoyed the breakfast buffet, which offered a wide variety of both local and international dishes. Everything was fresh and flavorful.
Staff Assistance: The hotel staff were friendly, professional, and always ready to help. They responded quickly to requests and offered local recommendations that greatly enhanced my trip.
Highlights: What truly stood out was the rooftop pool with a stunning view of the city skyline. The complimentary welcome drink and the efficient room service also added a nice touch to the overall experience.
Price: For the level of service and facilities provided, I believe the price was very reasonable and offered good value for money.
Location: The hotel is conveniently located near [e.g., shopping malls, tourist attractions, public transport], making it an ideal base for exploring the city or attending meetings.
E***o
10.0
/ 10
Situated next to Big Mall, the lounge is a good place for a business meeting. They have a dedicated smoking floor with an outside balcony (not in the room). The food and the price are good. Definitely my first choice for a trip to Samarinda.
David O.
10.0
/ 10
Stepping through the lobby, it was a very welcoming atmosphere, a beautiful reception area with a big screen on the back (the theme was Eid when we visited).
The staff throughout the hotel were very professional, friendly, and extremely helpful. They were always greeting and smiling at us.
The breakfast was amazing. The location of the hotel is great (inside the mall).
The room was very spacious and well equipped with all essentials and a fantastic view (Mahakam River). Will be back soon..😀
Abdul F. M.
10.0
/ 10
World class hotel! Hotel was smooth and comfy. The food for breakfast was lovely with so many Asian food and Western choice.
In the Area
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JI. Untung Suropati No. 08, Sungai Kunjang, Samarinda, Kalimantan Timur, Indonesia, 75243
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in FUGO Hotel Samarinda (BigMall)
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What's around FUGO Hotel Samarinda (BigMall)
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JI. Untung Suropati No. 08, Sungai Kunjang, Samarinda, Kalimantan Timur, Indonesia, 75243
Discover More About FUGO Hotel Samarinda (BigMall)
Location
FUGO Hotel Samarinda (BigMall) is located in area / city Kunjang River.
About FUGO Hotel Samarinda (BigMall)
From business event to corporate gathering, FUGO Hotel Samarinda (BigMall) provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, FUGO Hotel Samarinda (BigMall) is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at FUGO Hotel Samarinda (BigMall), a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at FUGO Hotel Samarinda (BigMall) is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
FUGO Hotel Samarinda (BigMall) is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at FUGO Hotel Samarinda (BigMall) will surely spoil you for numerous shopping centers nearby.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from FUGO Hotel Samarinda (BigMall) exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
FUGO Hotel Samarinda (BigMall) is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at FUGO Hotel Samarinda (BigMall).
All facilities in FUGO Hotel Samarinda (BigMall)
Bar, Cafe and Lounge
Swimming Pool
Functional Hall
Lobby
Exterior
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- Bar
- Breakfast
- Breakfast (surcharge)
- Cafe
- Continental breakfast
- Early bird breakfast
- Poolside bar
- Snacks
In-room Facilities
- Bathrobe
- Bathtub
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Luggage storage
- Newspaper
- Tours
General
- AC
- Ballroom
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
Business Facilities
- Business center
- Business facilities
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Things to Do
- Fitness center
- Garden
- Massage
- Outdoor pool
- Spa
- Steam room
Public Facilities
- Restaurant
- Breakfast restaurant
- Safety deposit box
- WiFi in public area
Accessibilty
- Accessible parking
- Disabled access friendly
- Wheelchair accessible
Family-friendly Facilities
- Children club (surcharge)
- Children pool
Nearby Facilities
- Gift shop
- Shops
Kids and Pets
- Babysitting
Connectivity
- Free WiFi
Accommodation Policy & General Information in FUGO Hotel Samarinda (BigMall)
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card, Voucher. The required documents can be in the form of soft copy.
Breakfast
Breakfast at the accommodation will be provided from 07:00 - 09:00.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at FUGO Hotel Samarinda (BigMall) | 245 |
Number of floors in FUGO Hotel Samarinda (BigMall) | 15 |
Another facilities in FUGO Hotel Samarinda (BigMall) | Restaurant with AC, A la carte breakfast, Bar, Breakfast, Breakfast (surcharge) |
Frequently asked question in FUGO Hotel Samarinda (BigMall)
What are available facilities at FUGO Hotel Samarinda (BigMall)?
There are top facilites at FUGO Hotel Samarinda (BigMall) such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at FUGO Hotel Samarinda (BigMall)?
The standard check-in time at FUGO Hotel Samarinda (BigMall) is starting from From 14:00 while the latest check-out time is at Before 12:00
Does FUGO Hotel Samarinda (BigMall) provide breakfast?
Yes, FUGO Hotel Samarinda (BigMall) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in FUGO Hotel Samarinda (BigMall)
Traveloka (725)
Other sources (6)
9.3
Exceptional
From 725 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.3
Meal
9.3
Location
9.4
Service and Facilites
9.3
People often mention about FUGO Hotel Samarinda (BigMall)
All
Bedroom (107)
Ambiance (101)
Room Space (97)
Staff Friendliness (94)
Hotel Area (92)
Variety (88)
Accessibility (85)
Bathroom (84)
Taste (82)
Family Friendly (79)
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Traveler Reviews FUGO Hotel Samarinda (BigMall)
Number of reviews per page
20
40
Customer reviews
R***i
10.0
/10
Reviewed 2 day(s) ago
I had a good experience.
Ambiance/Facilities: The hotel has a modern yet cozy atmosphere, with clean and well-maintained facilities. The lobby was spacious and welcoming, and the room was elegantly designed, complete with all the essentials—fast Wi-Fi, comfortable bedding, and a well-equipped bathroom.
Food: The food at the hotel was excellent. I especially enjoyed the breakfast buffet, which offered a wide variety of both local and international dishes. Everything was fresh and flavorful.
Staff Assistance: The hotel staff were friendly, professional, and always ready to help. They responded quickly to requests and offered local recommendations that greatly enhanced my trip.
Highlights: What truly stood out was the rooftop pool with a stunning view of the city skyline. The complimentary welcome drink and the efficient room service also added a nice touch to the overall experience.
Price: For the level of service and facilities provided, I believe the price was very reasonable and offered good value for money.
Location: The hotel is conveniently located near [e.g., shopping malls, tourist attractions, public transport], making it an ideal base for exploring the city or attending meetings.
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P***a
Business
10.0
/10
Reviewed 1 week(s) ago
Never been disappointed, will stay again on the 25th-28th
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E***o
Business
10.0
/10
Reviewed 1 week(s) ago
Situated next to Big Mall, the lounge is a good place for a business meeting. They have a dedicated smoking floor with an outside balcony (not in the room). The food and the price are good. Definitely my first choice for a trip to Samarinda.
Find this review helpful?
primaanggreani
Staycation
7.2
/10
Reviewed 2 week(s) ago
Nice room, great service, friendly and kind.
But the bathroom smells.
The AC was dead, so we stayed without AC for a day. I complained, but they wanted to move me to another hotel. I spent a lot of money staying here, wanting to experience the experience, but I was told to move, and there was no compensation.
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V***a
9.7
/10
Reviewed 2 week(s) ago
Best Hotel in Samarinda ⭐️⭐️⭐️⭐️⭐️🤩, service, comfort, food, facilities are all the best 👍🏻👍🏻👍🏻🤩 .. if you go to Samarinda you have to stay here🤩
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+5
1 people find it helpful
P***a
9.7
/10
Reviewed 2 week(s) ago
Please add more variety to your breakfast main courses in the future. Overall, the facilities, staff, and taste are top-notch.
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Y***i
Leisure
10.0
/10
Reviewed 3 week(s) ago
already if you want to stay steady in samarinda, FUGO the BEST!
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a***8
Leisure
10.0
/10
Reviewed 3 week(s) ago
Well, all the best and all the facilities are modern.
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ka
krisnawati a. k.
10.0
/10
Reviewed 3 week(s) ago
Comfortable because it is in the city center
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E***y
9.4
/10
Reviewed 4 week(s) ago
The hotel smells good, the room is spacious, the bathroom is also clean, it's just that the AC automatically turns off when the door is opened, so you have to turn the AC on and off.
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HN
Humisar N.
8.5
/10
Reviewed 4 week(s) ago
hotels good.. but the water at bath room little bit smelly.. it might be from the water from the river or soil..
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Jimmie H. W.
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the rooms are clean and tidy.
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1 people find it helpful
A***i
9.7
/10
Reviewed 5 week(s) ago
Safe and comfortable, hopefully the next time you stay you will get a quantitative discount hehe
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1 people find it helpful
David
6.2
/10
Reviewed 5 week(s) ago
not good, bad, dirty, long check in
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F***a
Business
10.0
/10
Reviewed 5 week(s) ago
Best for business, culinary places are also close👍👍👍 Sorry I didn't have time to take a photo😀
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F***a
Business
10.0
/10
Reviewed 5 week(s) ago
Best for hotel in Samarinda, very satisfying business visit ⭐⭐⭐⭐⭐ Sorry didn't have time to take a photo😀
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U***r
10.0
/10
Reviewed 6 week(s) ago
Great hotel in samarinda wonderful
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1 people find it helpful
R***y
6.5
/10
Reviewed 7 week(s) ago
dapat kamar yg lantai vinilnya kotor, (sudah minta di pel tp masih tetep kotor).
kamar mandi agak bau. Ac ga dingin.
dipindah ke kamar lain yg lebih dingin (walaupun ga dingin2 banget), tapi lantainya sama kotornya. kamar mandi juga masih sama agak bau (sepertinya bau saluran pembuangan)
2 people find it helpful
S***o
Leisure
8.6
/10
Reviewed 9 week(s) ago
advantages:
1. strategic location and beautiful balcony view of the Mahakam River.
2. adjacent to the mall, easy to find food or shopping
3. quite complete variety of restaurant food
disadvantages:
1. This is quite disturbing to me and my family after staying here several times, this hotel seems to be getting used to check-in times above 14.00 with the excuse that the room is not ready, even the last time I stayed, check-in could only be after 15.00. Several other guests at the hotel were seen complaining loudly in the hotel lobby/reception
a hotel this big could certainly improve this by adding room service staff, especially if cleaning the room in a hurry the room feels less clean (when I checked in there was hair in the bathroom sink and the bathroom aroma was a bit disturbing)
2. the parking area around the lobby is often full during mall operating hours and the parking distance between cars is quite close, it is a bit difficult if you bring a large car such as a Fortuner or Pajero
hopefully it can be an improvement for hotel management. thank you
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2 people find it helpful
A***s
Leisure
10.0
/10
Reviewed 9 week(s) ago
the service is friendly and the atmosphere is comfortable
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1 people find it helpful
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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