Mercure Jakarta Simatupang

Dear Value Guest, Warm greetings from Mercure Simatupang. Thank you very much for your positive review. We are delighted to hear that you were comfortable and satisfied with the facilities and services at our hotel. Your rating means a lot to us and motivates us to continue providing the best. We look forward to welcoming you back to Mercure Simatupang. Sincerely, Guest Experience Team

Dear Ms. Ika, Warm greetings from Mercure Simatupang. Thank you very much for your review! We are delighted to know that you enjoyed the service and cuisine at our hotel. This positive comment will serve as motivation for the entire team to continue providing the best. We look forward to welcoming you back to Mercure Simatupang. Sincerely, Guest Experience Team

Dear Value Guest, Thank you so much for your kind review! We are delighted to hear that you found our staff to be helpful and kind during your stay at Mercure Simatupang. Your feedback means a lot to us, and we will be sure to share it with the team. We hope to welcome you back again in future. Best Regard, Guest Experience Team

Dear Value Guest, Warm greetings from Mercure Jakarta Simatupang Thank you for your wonderful review! We are so glad to hear that you enjoyed the comfort of our hotel rooms and found our location convenient for accessing the toll and Arteri roads, as well as being close to Pondok Indah Mall (PIM). We hope to have the pleasure of welcoming you back to Mercure Simatupang in the near future! Best Regard, Guest Experience Team

Dear R*a, Warm greetings from Mercure Jakarta Simatupang. Thank you very much for your positive review on Traveloka.com! We are glad to hear that you are satisfied with the hotel's strategic location, complete hotel facilities, competitive prices, friendly and professional service, and delicious food at Graffiti restaurant. We are also glad that you enjoyed the gym facilities to maintain your fitness and the spacious parking area so that you can feel comfortable and safe when parking your vehicle. We are committed to continuously improving the quality of our services and facilities to provide a satisfying stay experience for our guests. We look forward to welcoming you back to Mercure Jakarta Simatupang and providing an equally pleasant experience in the future. Thank you and best regards, Hieronimus Supadma. Front Office Manager

Dear Ms. E***y , Warmest greetings from Mercure Jakarta Simatupang.. Thank you for your kind words. We are delighted to hear that you had a positive experience with our overall service at Hotel Mercure Jakarta Simatupang. Providing excellent service and ensuring guest satisfaction are our top priorities. We truly appreciate your feedback and look forward to welcoming you again in the future Best regards, Hieronimus Supadma Front Office Manager

Dear Ms. E***y , Warmest greetings from Mercure Jakarta Simatupang.. Thank you for your kind words. We are delighted to hear that you had a positive experience with our overall service at Hotel Mercure Jakarta Simatupang. Providing excellent service and ensuring guest satisfaction are our top priorities. We truly appreciate your feedback and look forward to welcoming you again in the future Best regards, Hieronimus Supadma Front Office Manager

Dear Rai W.N., Warmest greetings from Mercure Jakarta Simatupang.. Thank you for your great feedback for us regarding your stay! We're delighted to hear that you find Mercure Jakarta Simatupang 's location super convenient, with easy access to South Jakarta's city center in just 5-15 minutes. Our hotel is designed to provide seamless connectivity to key destinations, making it ideal for both business and leisure travelers. We look forward to welcoming you back for another comfortable and hassle-free stay! Best regards, Hieronimus Supadma Front Office Manager

Dear Mrs. Isnamama, Warm greetings from Mercure Jakarta Simatupang. Thank you for taking the time to write a review of your stay at our hotel. We are pleased to know that the good service at Mercure Jakarta Simatupang made you want to come back again. We always strive to provide the best service so that every visit is a pleasant and memorable experience. We look forward to welcoming you back and providing an even better experience. Sincerely,. Hieronimus Supadma. Front Office Manager

Dear Mr. Joko, Warm greetings from Mercure Simatupang. Thank you for your review! We are delighted to hear that your family was happy, enjoyed their stay, and had a memorable experience at our hotel. This positive comment means a lot to us. We look forward to welcoming you and your family back to Mercure Simatupang! Sincerely, Guest Experience Team

Dear Value Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced, especially regarding room cleanliness and the inaccurate information about sahur. We will immediately follow up on the room cleanliness issue with the Housekeeping team to ensure a similar incident does not happen again. Regarding the sahur menu, we will also evaluate our internal communication procedures to ensure that the information provided to guests is always in line with existing conditions. We greatly appreciate this review as a basis for improvement. We hope to provide you with an even better stay in the future. Best regards, Guest Experience Team

Dear Value Guest, Thank you for the wonderful review! We are so pleased to hear that you had a nice stay with us. It's great to know that you found our hotel to be clean, comfortable, and strategically located near Pondok Indah Mall (PIM). We are also very proud of our staff and appreciate you mentioning their friendliness. We look forward to welcoming you back to Mercure Simatupang soon! Best Regard, Guest Experience Team

Dear Mr. Reza, Warm greetings from Mercure Simatupang. Thank you for your review! We are pleased to learn that our hotel's strategic location near the Ciputat area was a plus for you. We also appreciate your feedback regarding the room conditions and will continue to strive for improvements to provide a better stay experience for all our guests. We look forward to welcoming you back to Mercure Simatupang! Sincerely, Guest Experience Team

Dear Value Guest, Warm greetings from Mercure Simatupang. Thank you for taking the time to provide such a detailed review. We deeply regret and apologize for any inconvenience you experienced during your stay at our hotel. We will immediately follow up on your feedback regarding the cleanliness of the water bottles and the availability of tissues. We will also evaluate the condition of the swimming pool and jacuzzi and take the necessary steps to ensure that these facilities are always clean and well-maintained. We are also aware of the challenges you faced with the parking area, and we will find the best solution to ensure our guests' experience remains comfortable even in unfavorable weather conditions. However, we greatly appreciate your praise of our staff. This motivates us to continue providing the best service. We look forward to welcoming you back to Mercure Simatupang and providing an even better stay. Sincerely, Guest Experience Team

Dear Value Guest, Warm greetings from Mercure Simatupang. Thank you for your feedback. We apologize for any inconvenience you experienced regarding the Wi-Fi speed. We will follow up immediately and evaluate our bandwidth capacity to ensure all guests can enjoy a faster and more stable internet connection. We greatly appreciate your review as it will serve as a valuable resource for our continuous improvement. Best regards, Guest Experience Team

Dear Value Guest, Warm greetings from Mercure Simatupang. Thank you for your review. We deeply regret and sincerely apologize for the inconvenience you and your family experienced regarding the cockroach in your room. We understand how shocking it must have been, especially when your child saw it. This incident does not reflect the high standards of cleanliness we uphold. We will immediately follow up with our cleaning and pest control team to ensure a similar incident does not happen again in the future. We hope this inconvenience does not deter you from staying with us again. We would be delighted to have the opportunity to provide an even better stay for you and your family in the future. Sincerely, Guest Experience Team