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Novotel Pekanbaru
Hotels
8.6
/10
Very Good
2,679 reviews
What Guests Say About Their Stay
Bedroom (39)
Room Space (38)
Bathroom (37)
Staff Friendliness (36)
Paul Ang
9.7
/ 10
Hotel staff were friendly, courteous, and professional. No issues with the room and it's well stocked; all the basic toiletries are provided, you wouldn't need to bring any unless you have specific products you need to use. Will definitely stay here again during my next visit.
Rachmad S Siregar
9.7
/ 10
The hotel and room were comfortable; breakfast was great and the view was beautiful from high floor.
Maya Z.
8.5
/ 10
Clean and nice hotel. Located at central of Pekanbaru
T***m
9.4
/ 10
The service is very good, the rooms are clean, recommended and you won't regret staying here for the money you pay.
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Uci W.
8.5
/ 10
Comfortable room, good food, good WiFi connection, hotel subscriptions every trip Pekanbaru, recommended.
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In the Area
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Jalan Riau No. 59, Senapelan, Pekanbaru, Riau, Indonesia, 28154
Main Facilities
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This accommodation offers:
Outdoor pool
Swimming pool
Airport transfer
Express check-out
24-hour Receptionist
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Available Room Types in Novotel Pekanbaru
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Novotel Pekanbaru Address: Map & Location
Jalan Riau No. 59, Senapelan, Pekanbaru, Riau, Indonesia, 28154
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Discover More About Novotel Pekanbaru
Location
Novotel Pekanbaru is a hotel in a good neighborhood, which is located at Senapelan.
About Novotel Pekanbaru
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Novotel Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Novotel Pekanbaru.
All facilities in Novotel Pekanbaru
Entertainment Facility
Lobby
Bedroom
Others
Restaurant
Hotel Services
- Concierge
- Express check-out
- 24-hour Receptionist
Transportation
- Bus/truck parking
- Airport transfer
Public Facilities
- Parking
- WiFi in public area
Kids and Pets
- Babysitting with surcharge
Things to Do
- Outdoor pool
General
- Swimming pool
Accommodation Policy & General Information in Novotel Pekanbaru
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Number of floors in Novotel Pekanbaru | 15 |
Another facilities in Novotel Pekanbaru | Concierge, Express check-out, 24-hour Receptionist, Bus/truck parking, Airport transfer |
Frequently asked question in Novotel Pekanbaru
What Time is Check In & Check Out at Novotel Pekanbaru?
Check-in time at Novotel Pekanbaru is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Novotel Pekanbaru?
Novotel Pekanbaru is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Novotel Pekanbaru have?
Novotel Pekanbaru has 15 floors.
Does Novotel Pekanbaru provide parking?
Yes, Novotel Pekanbaru provides parking. Please confirm details directly with the hotel.
Does Novotel Pekanbaru have a swimming pool?
Yes, a swimming pool is available at Novotel Pekanbaru.
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More Reviews from Other Guests in Novotel Pekanbaru
Overall Ratings & Reviews Novotel Pekanbaru
Traveloka (2,582)
Other sources (97)
8.6
Very Good
From 2,582 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.8
Service and Facilites
8.6
People often mention about Novotel Pekanbaru
All
Staff Friendliness (26)
Bedroom (25)
Ambiance (24)
Hotel Area (24)
Room Space (23)
Bathroom (23)
Variety (23)
Surroundings (21)
Taste (20)
Distance to City Center (19)
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Most Recent
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Traveler Reviews Novotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
AN
Anin N.
8.5
/10
Reviewed 3 week(s) ago
got a room with a wall view 🙃 but otherwise it was okay
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e***o
10.0
/10
Reviewed 6 week(s) ago
good service and breakfast but i will several stay here the menu breakfast as a same..
Find this review helpful?
JA
John A.
Leisure
10.0
/10
Reviewed 8 week(s) ago
The staff are polite and nice.
Find this review helpful?
Muhammad R. A.
Staycation
6.8
/10
Reviewed 9 week(s) ago
The room was full of black ants, how could a room like that in a Novotel? Plus, the breakfast wasn't very good.
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T***m
9.4
/10
Reviewed 10 week(s) ago
The service is very good, the rooms are clean, recommended and you won't regret staying here for the money you pay.
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D***i
Staycation
10.0
/10
Reviewed 11 week(s) ago
Overall, it was good, but the phone in the room didn't work, making it a bit difficult to ask questions.
The Wi-Fi access code wasn't provided upon check-in.
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RI
Rahmana I.
Leisure
10.0
/10
Reviewed 11 week(s) ago
Everything was perfect, God willing, I will stay here again.
Thank you, Novotel, for the excellent and impressive service. May Novotel continue to thrive and become even more successful.
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G***t
9.4
/10
Reviewed 13 week(s) ago
The hotel staff was friendly and the check-in and check-out process was prompt. The hotel is strategically located near Ciputra Mall and offers easy access to dining nearby.
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B***a
10.0
/10
Reviewed 15 week(s) ago
The hotel is clean and child-friendly, so if you come here, you must bring your family.
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B***i
Leisure
9.4
/10
Reviewed 15 week(s) ago
A comfortable and classy hotel for its service
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R***h
Leisure
10.0
/10
Reviewed 16 week(s) ago
clean, adequate parking, delicious and varied food, next to it is a mall, the hotel is highly recommended, only the price should still be able to compete with other 4-star hotels in Pekanbaru with the same quality... or should provide promotions more often to attract new travelers.
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W***a
10.0
/10
Reviewed 17 week(s) ago
Will definitely stay here again
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ls
lia s. s.
Leisure
10.0
/10
Reviewed 20 week(s) ago
clean, location is close to the mall...food is also close
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E***o
Business
10.0
/10
Reviewed 27 week(s) ago
Novotel Pekanbaru Hotel service is very good 👍
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E***o
10.0
/10
Reviewed 27 week(s) ago
The service at Novotel Pekanbaru hotel is very good.
See original
Find this review helpful?
Hb
Hevelian b.
10.0
/10
Reviewed 28 week(s) ago
The breakfast is varied.. spacious.. and delicious.. the swimming pool is connected to the breakfast room so you can watch your kids swim while having a snack..
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2 people find it helpful
s***y
Business
10.0
/10
Reviewed 30 week(s) ago
Best hotel recommendations in DPKU.
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J***n
10.0
/10
Reviewed 30 week(s) ago
Good good good good good OK OK OK OK OK
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LA
Laura A.
Staycation
9.7
/10
Reviewed 30 week(s) ago
Thank you Novotel, my family and I had a very memorable stay to celebrate our birthday.
At first, at 12 o'clock, we just wanted to leave our luggage at the concierge because it was not the check-in schedule, but it turned out that the room was ready, we were allowed to enter the room straight away and there was already a birthday treat from Novotel 👍
The staff service and cleanliness are beyond doubt, hopefully Novotel management will be more successful, and will be back for another moment.
Read More
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Find this review helpful?
FT
Fredrik T.
8.7
/10
Reviewed 35 week(s) ago
I have a late check-in at 7PM. Book the King and No Smoking room. The front office said they only have smoking room left available and said there is no special request from Expedia despite I book through app. Then in a few minutes they said they have non smoking room for single bed but they can combine as a king bed.
Find this review helpful?
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Novotel Pekanbaru
Traveloka (2,582)
Other sources (97)
8.6
Very Good
From 2,582 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.8
Service and Facilites
8.6
People often mention about Novotel Pekanbaru
All
Staff Friendliness (26)
Bedroom (25)
Ambiance (24)
Hotel Area (24)
Room Space (23)
Bathroom (23)
Variety (23)
Surroundings (21)
Taste (20)
Distance to City Center (19)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Novotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
AN
Anin N.
8.5
/10
Reviewed 3 week(s) ago
got a room with a wall view 🙃 but otherwise it was okay
See original
Find this review helpful?
e***o
10.0
/10
Reviewed 6 week(s) ago
good service and breakfast but i will several stay here the menu breakfast as a same..
Find this review helpful?
JA
John A.
Leisure
10.0
/10
Reviewed 8 week(s) ago
The staff are polite and nice.
Find this review helpful?
Muhammad R. A.
Staycation
6.8
/10
Reviewed 9 week(s) ago
The room was full of black ants, how could a room like that in a Novotel? Plus, the breakfast wasn't very good.
See original
Find this review helpful?
T***m
9.4
/10
Reviewed 10 week(s) ago
The service is very good, the rooms are clean, recommended and you won't regret staying here for the money you pay.
See original
Find this review helpful?
D***i
Staycation
10.0
/10
Reviewed 11 week(s) ago
Overall, it was good, but the phone in the room didn't work, making it a bit difficult to ask questions.
The Wi-Fi access code wasn't provided upon check-in.
See original
Find this review helpful?
RI
Rahmana I.
Leisure
10.0
/10
Reviewed 11 week(s) ago
Everything was perfect, God willing, I will stay here again.
Thank you, Novotel, for the excellent and impressive service. May Novotel continue to thrive and become even more successful.
See original
Find this review helpful?
G***t
9.4
/10
Reviewed 13 week(s) ago
The hotel staff was friendly and the check-in and check-out process was prompt. The hotel is strategically located near Ciputra Mall and offers easy access to dining nearby.
See original
Find this review helpful?
B***a
10.0
/10
Reviewed 15 week(s) ago
The hotel is clean and child-friendly, so if you come here, you must bring your family.
See original
Find this review helpful?
B***i
Leisure
9.4
/10
Reviewed 15 week(s) ago
A comfortable and classy hotel for its service
See original
Find this review helpful?
R***h
Leisure
10.0
/10
Reviewed 16 week(s) ago
clean, adequate parking, delicious and varied food, next to it is a mall, the hotel is highly recommended, only the price should still be able to compete with other 4-star hotels in Pekanbaru with the same quality... or should provide promotions more often to attract new travelers.
See original
Find this review helpful?
W***a
10.0
/10
Reviewed 17 week(s) ago
Will definitely stay here again
See original
Find this review helpful?
ls
lia s. s.
Leisure
10.0
/10
Reviewed 20 week(s) ago
clean, location is close to the mall...food is also close
See original
Find this review helpful?
E***o
Business
10.0
/10
Reviewed 27 week(s) ago
Novotel Pekanbaru Hotel service is very good 👍
See original
Find this review helpful?
E***o
10.0
/10
Reviewed 27 week(s) ago
The service at Novotel Pekanbaru hotel is very good.
See original
Find this review helpful?
Hb
Hevelian b.
10.0
/10
Reviewed 28 week(s) ago
The breakfast is varied.. spacious.. and delicious.. the swimming pool is connected to the breakfast room so you can watch your kids swim while having a snack..
See original
2 people find it helpful
s***y
Business
10.0
/10
Reviewed 30 week(s) ago
Best hotel recommendations in DPKU.
See original
Find this review helpful?
J***n
10.0
/10
Reviewed 30 week(s) ago
Good good good good good OK OK OK OK OK
Find this review helpful?
LA
Laura A.
Staycation
9.7
/10
Reviewed 30 week(s) ago
Thank you Novotel, my family and I had a very memorable stay to celebrate our birthday.
At first, at 12 o'clock, we just wanted to leave our luggage at the concierge because it was not the check-in schedule, but it turned out that the room was ready, we were allowed to enter the room straight away and there was already a birthday treat from Novotel 👍
The staff service and cleanliness are beyond doubt, hopefully Novotel management will be more successful, and will be back for another moment.
Read More
See original
Find this review helpful?
FT
Fredrik T.
8.7
/10
Reviewed 35 week(s) ago
I have a late check-in at 7PM. Book the King and No Smoking room. The front office said they only have smoking room left available and said there is no special request from Expedia despite I book through app. Then in a few minutes they said they have non smoking room for single bed but they can combine as a king bed.
Find this review helpful?
Number of reviews per page
20
40