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Quest Hotel Balikpapan by ASTON
Hotels
8.5
/10
Very Good
3,848 reviews
What Guests Say About Their Stay
Staff Friendliness (77)
Bedroom (73)
Accessibility (72)
Hotel Area (66)
cici p.
10.0
/ 10
Bener-bener bagus banget pelayanan di Quest Hotel Balikpapan. Gak sia-sia jauh-jauh dari Sumatera nginep di sana, the best pelayananannya dan kamar-nya juga nyaman.
Meiliza
9.4
/ 10
It's located near shopping malls. good for staycation on the weekend. good food. nice staffs. nice room. good for family with babies because it's quiet here
Sri W.
10.0
/ 10
The staff was very friendly and helpful, the room was clean and had a connecting door to the next room, which was perfect for our family with children. The location is centrally located, right in front of a mall, and the beach is also close. Everything was great.
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Mahdalena
10.0
/ 10
The staff were friendly and very helpful when I ordered the wrong date to stay, the service was friendly and fast, the food was delicious, the rooms were comfortable and the AC was cold and the toilets were clean.
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Mahdalena
10.0
/ 10
Friendly staff, fast service, comfortable rooms, cold AC and delicious food, easy access to the mall.
See original
In the Area
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Jalan Jendral Sudirman, Balikpapan Super Blok No.H 11, Balikpapan Selatan, Balikpapan, Kalimantan Timur, Indonesia, 76114
Main Facilities
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Laundry service
Airport transfer
Restaurant
Luggage storage
Elevator
Babysitting
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Available Room Types in Quest Hotel Balikpapan by ASTON
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Quest Hotel Balikpapan by ASTON Address: Map & Location
Jalan Jendral Sudirman, Balikpapan Super Blok No.H 11, Balikpapan Selatan, Balikpapan, Kalimantan Timur, Indonesia, 76114
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Discover More About Quest Hotel Balikpapan by ASTON
Location
Quest Hotel Balikpapan by ASTON is located in area / city South Balikpapan.
About Quest Hotel Balikpapan by ASTON
For you, travelers who wish to travel comfortably on a budget, Quest Hotel Balikpapan by ASTON is the perfect place to stay that provides decent facilities as well as great services.
Are you a shopaholic? Staying at Quest Hotel Balikpapan by ASTON will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Quest Hotel Balikpapan by ASTON provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Quest Hotel Balikpapan by ASTON, a wonderful accommodation for your family holiday.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Quest Hotel Balikpapan by ASTON.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Quest Hotel Balikpapan by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Quest Hotel Balikpapan by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Quest Hotel Balikpapan by ASTON is the right place to stay.
All facilities in Quest Hotel Balikpapan by ASTON
Functional Hall
Lobby
Exterior
Bedroom
Others
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Minibar
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Hair salon
- Shops
- Supermarket
Food and Drinks
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
General
- AC
- Connecting rooms
- Heater
Business Facilities
- Business center
- Meeting facilities
- Projector
Things to Do
- Massage
- Spa
Transportation
- Airport transfer
- Car rental
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Kids and Pets
- Babysitting
Connectivity
- LAN Internet
Accommodation Policy & General Information in Quest Hotel Balikpapan by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Quest Hotel Balikpapan by ASTON | 79 |
Number of floors in Quest Hotel Balikpapan by ASTON | 6 |
Another facilities in Quest Hotel Balikpapan by ASTON | Parking, Coffee/tea in lobby, Coffee shop, Elevator, 24-hour room service |
Frequently asked question in Quest Hotel Balikpapan by ASTON
What Time is Check In & Check Out at Quest Hotel Balikpapan by ASTON?
Check-in time at Quest Hotel Balikpapan by ASTON is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Quest Hotel Balikpapan by ASTON provide breakfast?
Yes, Quest Hotel Balikpapan by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Quest Hotel Balikpapan by ASTON?
Quest Hotel Balikpapan by ASTON is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Quest Hotel Balikpapan by ASTON have?
Quest Hotel Balikpapan by ASTON has 6 floors.
How many rooms are available at Quest Hotel Balikpapan by ASTON?
Quest Hotel Balikpapan by ASTON has 79 rooms in total.
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More Reviews from Other Guests in Quest Hotel Balikpapan by ASTON
Overall Ratings & Reviews Quest Hotel Balikpapan by ASTON
Traveloka (3,820)
Other sources (28)
8.5
Very Good
From 3,820 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.2
Location
8.8
Service and Facilites
8.4
People often mention about Quest Hotel Balikpapan by ASTON
All
Staff Friendliness (51)
Bedroom (50)
Surroundings (46)
Accessibility (45)
Ambiance (44)
Bathroom (44)
Room Space (43)
Distance to City Center (41)
Hotel Area (41)
Taste (41)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Quest Hotel Balikpapan by ASTON
Number of reviews per page
20
40
Customer reviews
r***d
Staycation
9.4
/10
Reviewed 5 day(s) ago
Good places to stay in Balikpapan area, near mall and many options for food and shopping
Find this review helpful?
Verified Traveler
Leisure
9.1
/10
Reviewed 1 week(s) ago
Very strategic, and the price is worth it
See original
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Vna A.
10.0
/10
Reviewed 2 week(s) ago
You won't regret ordering here. It's excellent, the staff is friendly, and cleanliness is guaranteed. You can go anywhere you want in the city center.
See original
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f***s
Transit
8.5
/10
Reviewed 2 week(s) ago
Friendly staff, clean room, thank you
See original
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M***a
10.0
/10
Reviewed 2 week(s) ago
The room is clean, the breakfast is really delicious, it's really great.
See original
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j***i
Leisure
10.0
/10
Reviewed 3 week(s) ago
It's a fun holiday here after activities at the mall, close to a rest area.
See original
Find this review helpful?
m***d
10.0
/10
Reviewed 3 week(s) ago
The hotel that is always the main destination for staying in Balikpapan 👍🏻👏🏻
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k***k
Leisure
8.2
/10
Reviewed 3 week(s) ago
A comfortable hotel, the rooms are equipped with a mini fridge and hairdryer. The hotel is located in an area with a complete shopping center.
See original
Find this review helpful?
Sri W.
10.0
/10
Reviewed 6 week(s) ago
The staff was very friendly and helpful, the room was clean and had a connecting door to the next room, which was perfect for our family with children. The location is centrally located, right in front of a mall, and the beach is also close. Everything was great.
See original
1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Ms. Sri W,
Warm greetings from Quest Hotel Balikpapan.
Thank you for your kind review and for choosing us for your family stay. We are delighted to know that you enjoyed our clean rooms with the convenience of a connecting door, as well as our central location close to the mall and the beach. It is also wonderful to hear that our team’s warm and helpful service made your stay even more memorable.
Your feedback truly inspires us to continue delivering the best experiences for our valued guests. We look forward to welcoming you and your family back again soon.
Best regards,
Hilda Nidya Sari
General Manager
M
Misran
Leisure
10.0
/10
Reviewed 7 week(s) ago
The most comfortable place for a vacation with family because it is close to BSB and Ewalk.
See original
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear Mr. Misran,
Warm greetings from Quest Hotel Balikpapan.
Thank you for sharing your wonderful review. We are delighted to know that you found our hotel to be a comfortable place for a family getaway and appreciated our convenient location near BSB and Ewalk.
Your kind words truly encourage us to continue providing memorable experiences for our guests. We look forward to welcoming you and your family back for another enjoyable stay.
Best regards,
Hilda Nidya Sari
General Manager
Didik N.
10.0
/10
Reviewed 8 week(s) ago
A comfortable hotel in Balikpapan, located in a superblock, in the same area as a mall and a culinary center. It's also on the beachfront and easily accessible from and to Sepinggan Airport.
Find this review helpful?
Accommodation's Reply
04 Sep 2025
Dear Mr. Didik N.,
Warm greetings from Quest Hotel Balikpapan.
Thank you for your excellent review and perfect rating. We are delighted to know that you had a comfortable stay and enjoyed our strategic location within the superblock, with easy access to the mall, culinary center, beachfront, and airport. Your positive feedback is truly appreciated and serves as motivation for our team to keep delivering the best service.
We look forward to welcoming you back again soon.
Best regards,
Hilda Nidya Sari
General Manager
A***f
Business
10.0
/10
Reviewed 10 week(s) ago
A suitable choice for staying for business activities and family holidays.
See original
1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you very much for sharing your kind review and awarding us a perfect rating. We are truly pleased to learn that our hotel has been a suitable choice for both your business activities and family leisure stays.
Your appreciation is a great encouragement for our entire team to continually enhance the quality of our services and facilities. It will be our privilege to welcome you back and ensure another memorable experience on your future visits.
Best regards,
Hilda Nidya Sari
General Manager
T***k
10.0
/10
Reviewed 10 week(s) ago
Nice inside the BPP Superblock complex
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for giving us a perfect score and for highlighting our location within the Balikpapan Superblock. We are glad that our strategic location added convenience to your stay.
Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again on your next visit to Balikpapan.
Best regards,
Hilda Nidya Sari
General Manager
T***k
10.0
/10
Reviewed 10 week(s) ago
stayed 3 nights here so far so good
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for sharing your experience and awarding us a perfect rating. We are pleased to hear that your three-night stay with us was enjoyable and met your expectations.
It would be our delight to welcome you back and make your next stay even more memorable.
Best regards,
Hilda Nidya Sari
General Manager
T***k
10.0
/10
Reviewed 10 week(s) ago
Okay place, clean hotel, helpful staff.
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for taking the time to share your review and for giving us a perfect score. We are delighted to know that you found our hotel clean, comfortable, and that our staff were helpful during your stay.
Your feedback is greatly appreciated and motivates us to continue providing the best service for all our valued guests. We look forward to welcoming you back soon at Quest Hotel Balikpapan.
Best regards,
Hilda Nidya Sari
General Manager
v***y
10.0
/10
Reviewed 11 week(s) ago
Love it!! I'll keep coming back here, it's near the mall, and it has good access.
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for your wonderful review and perfect rating. We are delighted to know that you enjoy staying with us regularly and appreciate our strategic location near the mall.
Your continued trust means a lot to us, and we look forward to welcoming you back again on your next visit.
Best regards,
Hilda Nidya Sari
General Manager
Ym
Yosua m.
10.0
/10
Reviewed 12 week(s) ago
Friendly staff, fast check out, thank you for the service, the variety of breakfast food could be increased 😊
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Mr. Yosua,
Warm greetings from Quest Hotel Balikpapan.
Thank you for sharing your review and for giving us a perfect score. We are pleased to know that you appreciated our friendly staff and efficient check-out process. We also value your suggestion regarding the breakfast variety — it is very helpful for us to continuously improve our offerings.
We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay.
Best regards,
Hilda Nidya Sari
General Manager
n***i
10.0
/10
Reviewed 13 week(s) ago
got a room as requested, fast check in process.. just brought the kids for a staycation overnight. so far so good..
See original
1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Valued Guest,
Thank you so much for your kind review and perfect rating!
We’re delighted to hear that your stay with us went smoothly — from the fast check-in to receiving the room as requested. It’s always a pleasure to welcome families, and we’re happy to know your staycation, even for one night, was a good one.
We look forward to your next visit — hopefully for a longer stay!
Warmest regards,
Hilda Nidya Sari
General Manager
Mahdalena
Medical
10.0
/10
Reviewed 15 week(s) ago
Friendly staff and fast check in, comfortable atmosphere
See original
Find this review helpful?
Accommodation's Reply
31 Jul 2025
Dear Ms. Mahdalena,
Warm greetings from Quest Hotel Balikpapan.
Thank you for taking the time to share your review and for the perfect 10.0 rating!
We’re so glad to hear that you felt welcomed by our friendly staff and experienced a smooth check-in process. It's also wonderful to know that you found the atmosphere at our hotel comfortable, especially during your medical travel.
Your feedback truly encourages us to keep providing a warm and pleasant stay for all our guests.
We hope to welcome you back again soon at Quest Hotel Balikpapan, and we wish you continued health and wellness.
Warm regards,
Hilda Nidya Sari
General Manager
YaNie A.
8.5
/10
Reviewed 15 week(s) ago
I have been a regular guest when I am in Balikpapan, the check-in and check-out process is fast, the rooms are comfortable, the food is delicious, and the staff are friendly.
See original
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Accommodation's Reply
31 Jul 2025
Dear Ms. Yanie A,
Warm greetings from Quest Hotel Balikpapan.
Thank you so much for your continued trust and for choosing to stay with us whenever you're in Balikpapan.
We’re truly grateful for your kind words—knowing that you enjoy our fast check-in and check-out process, comfortable rooms, delicious food, and friendly team means a lot to us.
Your loyalty and appreciation are the greatest compliments we could receive. We will continue doing our best to make each of your stays just as pleasant and memorable.
Looking forward to welcoming you back again soon at your second home in Balikpapan.
Warm regards,
Hilda Nidya Sari
General Manager
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Quest Hotel Balikpapan by ASTON
Traveloka (3,820)
Other sources (28)
8.5
Very Good
From 3,820 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.2
Location
8.8
Service and Facilites
8.4
People often mention about Quest Hotel Balikpapan by ASTON
All
Staff Friendliness (51)
Bedroom (50)
Surroundings (46)
Accessibility (45)
Ambiance (44)
Bathroom (44)
Room Space (43)
Distance to City Center (41)
Hotel Area (41)
Taste (41)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Quest Hotel Balikpapan by ASTON
Number of reviews per page
20
40
Customer reviews
r***d
Staycation
9.4
/10
Reviewed 5 day(s) ago
Good places to stay in Balikpapan area, near mall and many options for food and shopping
Find this review helpful?
Verified Traveler
Leisure
9.1
/10
Reviewed 1 week(s) ago
Very strategic, and the price is worth it
See original
Find this review helpful?
Vna A.
10.0
/10
Reviewed 2 week(s) ago
You won't regret ordering here. It's excellent, the staff is friendly, and cleanliness is guaranteed. You can go anywhere you want in the city center.
See original
Find this review helpful?
f***s
Transit
8.5
/10
Reviewed 2 week(s) ago
Friendly staff, clean room, thank you
See original
Find this review helpful?
M***a
10.0
/10
Reviewed 2 week(s) ago
The room is clean, the breakfast is really delicious, it's really great.
See original
Find this review helpful?
j***i
Leisure
10.0
/10
Reviewed 3 week(s) ago
It's a fun holiday here after activities at the mall, close to a rest area.
See original
Find this review helpful?
m***d
10.0
/10
Reviewed 3 week(s) ago
The hotel that is always the main destination for staying in Balikpapan 👍🏻👏🏻
See original
Find this review helpful?
k***k
Leisure
8.2
/10
Reviewed 3 week(s) ago
A comfortable hotel, the rooms are equipped with a mini fridge and hairdryer. The hotel is located in an area with a complete shopping center.
See original
Find this review helpful?
Sri W.
10.0
/10
Reviewed 6 week(s) ago
The staff was very friendly and helpful, the room was clean and had a connecting door to the next room, which was perfect for our family with children. The location is centrally located, right in front of a mall, and the beach is also close. Everything was great.
See original
1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Ms. Sri W,
Warm greetings from Quest Hotel Balikpapan.
Thank you for your kind review and for choosing us for your family stay. We are delighted to know that you enjoyed our clean rooms with the convenience of a connecting door, as well as our central location close to the mall and the beach. It is also wonderful to hear that our team’s warm and helpful service made your stay even more memorable.
Your feedback truly inspires us to continue delivering the best experiences for our valued guests. We look forward to welcoming you and your family back again soon.
Best regards,
Hilda Nidya Sari
General Manager
M
Misran
Leisure
10.0
/10
Reviewed 7 week(s) ago
The most comfortable place for a vacation with family because it is close to BSB and Ewalk.
See original
Find this review helpful?
Accommodation's Reply
30 Sep 2025
Dear Mr. Misran,
Warm greetings from Quest Hotel Balikpapan.
Thank you for sharing your wonderful review. We are delighted to know that you found our hotel to be a comfortable place for a family getaway and appreciated our convenient location near BSB and Ewalk.
Your kind words truly encourage us to continue providing memorable experiences for our guests. We look forward to welcoming you and your family back for another enjoyable stay.
Best regards,
Hilda Nidya Sari
General Manager
Didik N.
10.0
/10
Reviewed 8 week(s) ago
A comfortable hotel in Balikpapan, located in a superblock, in the same area as a mall and a culinary center. It's also on the beachfront and easily accessible from and to Sepinggan Airport.
Find this review helpful?
Accommodation's Reply
04 Sep 2025
Dear Mr. Didik N.,
Warm greetings from Quest Hotel Balikpapan.
Thank you for your excellent review and perfect rating. We are delighted to know that you had a comfortable stay and enjoyed our strategic location within the superblock, with easy access to the mall, culinary center, beachfront, and airport. Your positive feedback is truly appreciated and serves as motivation for our team to keep delivering the best service.
We look forward to welcoming you back again soon.
Best regards,
Hilda Nidya Sari
General Manager
A***f
Business
10.0
/10
Reviewed 10 week(s) ago
A suitable choice for staying for business activities and family holidays.
See original
1 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you very much for sharing your kind review and awarding us a perfect rating. We are truly pleased to learn that our hotel has been a suitable choice for both your business activities and family leisure stays.
Your appreciation is a great encouragement for our entire team to continually enhance the quality of our services and facilities. It will be our privilege to welcome you back and ensure another memorable experience on your future visits.
Best regards,
Hilda Nidya Sari
General Manager
T***k
10.0
/10
Reviewed 10 week(s) ago
Nice inside the BPP Superblock complex
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for giving us a perfect score and for highlighting our location within the Balikpapan Superblock. We are glad that our strategic location added convenience to your stay.
Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again on your next visit to Balikpapan.
Best regards,
Hilda Nidya Sari
General Manager
T***k
10.0
/10
Reviewed 10 week(s) ago
stayed 3 nights here so far so good
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for sharing your experience and awarding us a perfect rating. We are pleased to hear that your three-night stay with us was enjoyable and met your expectations.
It would be our delight to welcome you back and make your next stay even more memorable.
Best regards,
Hilda Nidya Sari
General Manager
T***k
10.0
/10
Reviewed 10 week(s) ago
Okay place, clean hotel, helpful staff.
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for taking the time to share your review and for giving us a perfect score. We are delighted to know that you found our hotel clean, comfortable, and that our staff were helpful during your stay.
Your feedback is greatly appreciated and motivates us to continue providing the best service for all our valued guests. We look forward to welcoming you back soon at Quest Hotel Balikpapan.
Best regards,
Hilda Nidya Sari
General Manager
v***y
10.0
/10
Reviewed 11 week(s) ago
Love it!! I'll keep coming back here, it's near the mall, and it has good access.
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for your wonderful review and perfect rating. We are delighted to know that you enjoy staying with us regularly and appreciate our strategic location near the mall.
Your continued trust means a lot to us, and we look forward to welcoming you back again on your next visit.
Best regards,
Hilda Nidya Sari
General Manager
Ym
Yosua m.
10.0
/10
Reviewed 12 week(s) ago
Friendly staff, fast check out, thank you for the service, the variety of breakfast food could be increased 😊
See original
Find this review helpful?
Accommodation's Reply
27 Aug 2025
Dear Mr. Yosua,
Warm greetings from Quest Hotel Balikpapan.
Thank you for sharing your review and for giving us a perfect score. We are pleased to know that you appreciated our friendly staff and efficient check-out process. We also value your suggestion regarding the breakfast variety — it is very helpful for us to continuously improve our offerings.
We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay.
Best regards,
Hilda Nidya Sari
General Manager
n***i
10.0
/10
Reviewed 13 week(s) ago
got a room as requested, fast check in process.. just brought the kids for a staycation overnight. so far so good..
See original
1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Valued Guest,
Thank you so much for your kind review and perfect rating!
We’re delighted to hear that your stay with us went smoothly — from the fast check-in to receiving the room as requested. It’s always a pleasure to welcome families, and we’re happy to know your staycation, even for one night, was a good one.
We look forward to your next visit — hopefully for a longer stay!
Warmest regards,
Hilda Nidya Sari
General Manager
Mahdalena
Medical
10.0
/10
Reviewed 15 week(s) ago
Friendly staff and fast check in, comfortable atmosphere
See original
Find this review helpful?
Accommodation's Reply
31 Jul 2025
Dear Ms. Mahdalena,
Warm greetings from Quest Hotel Balikpapan.
Thank you for taking the time to share your review and for the perfect 10.0 rating!
We’re so glad to hear that you felt welcomed by our friendly staff and experienced a smooth check-in process. It's also wonderful to know that you found the atmosphere at our hotel comfortable, especially during your medical travel.
Your feedback truly encourages us to keep providing a warm and pleasant stay for all our guests.
We hope to welcome you back again soon at Quest Hotel Balikpapan, and we wish you continued health and wellness.
Warm regards,
Hilda Nidya Sari
General Manager
YaNie A.
8.5
/10
Reviewed 15 week(s) ago
I have been a regular guest when I am in Balikpapan, the check-in and check-out process is fast, the rooms are comfortable, the food is delicious, and the staff are friendly.
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Accommodation's Reply
31 Jul 2025
Dear Ms. Yanie A,
Warm greetings from Quest Hotel Balikpapan.
Thank you so much for your continued trust and for choosing to stay with us whenever you're in Balikpapan.
We’re truly grateful for your kind words—knowing that you enjoy our fast check-in and check-out process, comfortable rooms, delicious food, and friendly team means a lot to us.
Your loyalty and appreciation are the greatest compliments we could receive. We will continue doing our best to make each of your stays just as pleasant and memorable.
Looking forward to welcoming you back again soon at your second home in Balikpapan.
Warm regards,
Hilda Nidya Sari
General Manager
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