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Swiss-Belinn Airport Surabaya
Hotels
8.8
/10
Very Good
4,159 reviews
What Guests Say About Their Stay
Bedroom (93)
Accessibility (92)
Staff Friendliness (92)
Room Space (80)
Sulistyowati S.
8.8
/ 10
During my business trips, I resided at this hotel for a week and had a wonderful experience. The rooms were immaculately clean, and the staff were proactive in resolving any issues. The spa staff were notably friendly. The culinary offerings were great. I look forward to staying here again. Love from Australia
P***n
9.4
/ 10
Staff was welcoming and even helped us get a non-smoking room as neither of us enjoy the stench of cigarettes. The room is clean. All basic amenities are provided, so no need to worry. There's hot water in the shower as well. We only stayed a night as we just needed a bed for a next morning transit but were wowed by the room in general. The hotel is pretty close to Surabaya's terminal 2, so worth a stay if heading out of Indonesia.
Rudy S.
10.0
/ 10
Hotel bersih, pelayanan ramah dan cepat, breakfast menu beragam dan enak rasanya, akses ke bandara dekat dan ada fasilitas shuttle. Recommended 👍.
joseph
8.5
/ 10
The service is top, picked up at the airport without having to wait long, the room is also okay, quiet. Will come back here again. Recommended.
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Yudhistira W.
9.7
/ 10
The best hotel in Juanda airport area. Room size is quite spacious. Breakfast menu is varied. Staff friendliness and service are very good
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In the Area
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Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Gedangan, Surabaya, Jawa Timur, Indonesia, 61254
Main Facilities
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This accommodation offers:
Bar
Table tennis
Swimming pool
Laundry service
Airport transfer
Fitness center
Restaurant
Luggage storage
Elevator
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Available Room Types in Swiss-Belinn Airport Surabaya
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Swiss-Belinn Airport Surabaya Address: Map & Location
Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Gedangan, Surabaya, Jawa Timur, Indonesia, 61254
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Discover More About Swiss-Belinn Airport Surabaya
Location
Swiss-Belinn Airport Surabaya is a hotel in a good neighborhood, which is located at Gedangan.
About Swiss-Belinn Airport Surabaya
Whether you are planning an event or other special occasions, Swiss-Belinn Airport Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
Swiss-Belinn Airport Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
From business event to corporate gathering, Swiss-Belinn Airport Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Swiss-Belinn Airport Surabaya, a wonderful accommodation for your family holiday.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Swiss-Belinn Airport Surabaya.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Swiss-Belinn Airport Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Swiss-Belinn Airport Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Swiss-Belinn Airport Surabaya is the right place to stay.
All facilities in Swiss-Belinn Airport Surabaya
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Lobby
Exterior
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Cafe
- Continental breakfast
- Dining area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Swimming pool
- Smoking area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Refrigerator
- Shower
- TV
Hotel Services
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
Accessibilty
- Accessibility equipment
- Accessible bathroom
- Accessible parking
- Wheelchair accessible
Transportation
- Airport transfer
- Secure parking
Things to Do
- Fitness center
- Massage
Business Facilities
- Meeting facilities
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Table tennis
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer
Accommodation Policy & General Information in Swiss-Belinn Airport Surabaya
Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit
Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Swiss-Belinn Airport Surabaya | 133 |
Number of floors in Swiss-Belinn Airport Surabaya | 6 |
Another facilities in Swiss-Belinn Airport Surabaya | Parking, Elevator, 24-hour room service, Restaurant, Breakfast restaurant |
Frequently asked question in Swiss-Belinn Airport Surabaya
What Time is Check In & Check Out at Swiss-Belinn Airport Surabaya?
Check-in time at Swiss-Belinn Airport Surabaya is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Swiss-Belinn Airport Surabaya provide breakfast?
Yes, Swiss-Belinn Airport Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Swiss-Belinn Airport Surabaya?
Swiss-Belinn Airport Surabaya is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Swiss-Belinn Airport Surabaya have?
Swiss-Belinn Airport Surabaya has 6 floors.
How many rooms are available at Swiss-Belinn Airport Surabaya?
Swiss-Belinn Airport Surabaya has 133 rooms in total.
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More Reviews from Other Guests in Swiss-Belinn Airport Surabaya
Overall Ratings & Reviews Swiss-Belinn Airport Surabaya
Traveloka (4,100)
Other sources (59)
8.7
Very Good
From 4,100 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.8
Service and Facilites
8.7
People often mention about Swiss-Belinn Airport Surabaya
All
Accessibility (51)
Staff Friendliness (50)
Bedroom (49)
Room Space (43)
Ambiance (42)
Bathroom (41)
Hotel Area (40)
Taste (40)
Variety (37)
Family Friendly (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Swiss-Belinn Airport Surabaya
Number of reviews per page
20
40
Customer reviews
R***y
Leisure
6.9
/10
Reviewed 3 day(s) ago
It took hours for the room to cool down. The next day, we deposited 200,000 Rupiah to request another access card so the AC would stay on while we were out, and the room was finally cool in the evening. Other than that, the staff were all friendly and helpful. Check-in was quick, and even though I chose the wrong smoking room, they were able to upgrade to a non-smoking one.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belinn Airport Surabaya and thank you for taking the time to share your experience. We apologize for any inconvenience you have experienced regarding our room temperature and air conditioning systems. Your feedback is highly appreciated and our technical team will ensure that all air conditioning systems are installed optimally without any further modifications. We are very pleased that you were satisfied with the friendliness and helpfulness of our staff, as well as with the speedy check-in process. Thank you for allowing our team to assist you in moving you to a non-smoking room upon your request. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya for an even more comfortable and enjoyable experience. Best regards, Management, Swiss-Belinn Airport Surabaya
See original
Verified Traveler
Business
8.5
/10
Reviewed 3 day(s) ago
The hotel is located near the Surabaya Airport and the toll road gate, so it has easy access. The restaurant's food also offers a good variety and affordable prices.
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear our valued guest,
Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for sharing your positive feedback with us.
We’re delighted to know that you enjoyed our convenient location near the airport and toll gate, as well as the variety and value of our restaurant offerings. Your kind words truly motivate us to continue providing the best service and experience for our guests.
We look forward to welcoming you back soon to Swiss-Belinn Airport Surabaya.
Warm regards,
Management
Swiss-Belinn Airport Surabaya
I***a
8.7
/10
Reviewed 4 day(s) ago
The location hotel is flexible and near Airport for those who transit or just early to be near airport. The room is clean and all is complete. The staff is not really helpful at the first. When I do check in the staff just give the key and that’s all. Didn’t explain where is the room floor, where is to go the the lift, what is the wifi username and password and didn’t talk at all except ask the name and identity. Not like others hotel who explain when we are check in. The receptionist is not really nice staff. But when I’m check out I got nice staff who can help me. Please for all staff don’t look at who is check in. Don’t ever never look at the cover of the person. When I ask for going to the airport the staff think I go to Domestic Flight. Even i just use a simple dress or clothes. Serve all the quest like a king or Queen. Because without the quest this hotel will not stand until now. I paid for stay. But I have bad experiences during check in with receptionist staff. I wi not recommend to come back to this hotel for next year vacation.
Thank you so much.
Read More
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear our valued guest,
Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for taking the time to share your detailed feedback with us.
We sincerely apologize for the unpleasant experience you had during check-in. It is never our intention to make our guests feel unwelcome, and we truly regret that our front office team did not meet your expectations in terms of service and communication. Your feedback is very valuable, and we have addressed this matter with the team to ensure it does not happen again.
We’re pleased to know, however, that you found our location convenient, our rooms clean, and appreciated the helpful staff during check-out. We truly value your comments and will use them to improve our service consistency and hospitality for all guests.
Thank you once again for sharing your experience. We hope you will give us another opportunity in the future to provide a much better stay at Swiss-Belinn Airport Surabaya.
Warm regards,
Management
Swiss-Belinn Airport Surabaya
D***d
Transit
8.5
/10
Reviewed 4 day(s) ago
Everything is good and according to expectations.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Surabaya Airport and thank you for your positive review. We are delighted to know that your stay met your expectations. This review encourages us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport again. Best regards, Swiss-Belinn Surabaya Airport Management
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D***d
Transit
8.2
/10
Reviewed 4 day(s) ago
The service was very good, stayed here because I was leaving on an early morning flight.
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Accommodation's Reply
29 Oct 2025
Dear valued guests, We would like to extend our warmest wishes to Swiss-Belinn Surabaya Airport and thank you for taking the time to share your experience. We are very pleased that you were satisfied with our service and decided to stay with us before your first flight. Our location near the airport is designed to provide even more comfort to our passengers traveling with us. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management
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wawan n.
Business
8.4
/10
Reviewed 7 day(s) ago
The room's air conditioning was outdated, so it wasn't cooling optimally. The hallway air conditioning was missing or turned off, making it extremely stuffy and hot, even at night.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Airport Surabaya and thank you for your valuable feedback. We apologize for the inconvenience you experienced with the air conditioning in your room and corridor. We have forwarded your feedback to our technical team for immediate action to ensure the comfort of all our guests in the future. We appreciate your understanding and look forward to welcoming you back again for a memorable stay at Swiss-Belinn Surabaya. Best regards, Management, Swiss-Belinn Airport Surabaya
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Verified Traveler
9.1
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the food is complete and delicious, and the rooms are clean. Thank you Swissbelin.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We warmly welcome you from Swiss-Belinn Surabaya Airport and would like to thank you for taking the time to share your positive review. We are very glad that you were satisfied with the friendliness of our staff, the variety and taste of our food, and the cleanliness of our room throughout your stay. Your gratitude and appreciation means a lot to us and encourages us to continue to provide the best service. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management
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i***a
Business
8.8
/10
Reviewed 3 week(s) ago
Cleanliness is excellent, facilities and service are excellent. The location is very strategic if you want to get to the airport or the city center. Request a non-smoking room, and if you're booking with a family, we can accommodate adjacent rooms. Thank you.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Surabaya Airport and for taking the time to share your experience. We are delighted that you were satisfied with our cleanliness, facilities and services. We are also very pleased that your request for non-smoking rooms and a comfortable stay with your family was smoothly accommodated. Positive comments like these are very important to maintain and continuously improve the quality of our services. We look forward to welcoming you and your family back again soon. Best regards, Swiss-Belinn Surabaya Airport Management
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N***a
9.4
/10
Reviewed 4 week(s) ago
The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.
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Accommodation's Reply
15 Oct 2025
Dear valued guest, Thank you for choosing to stay at Swiss-Belinn Surabaya Airport and sharing your experience with us. We are very glad that you were satisfied with the cleanliness of your room, the comfort and the service of our team. We appreciate your comments on the bathroom amenities and will take them into consideration for future improvements. Thank you again for your review and compliments. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Surabaya Airport Management
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N***a
Staycation
8.5
/10
Reviewed 4 week(s) ago
The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.
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Accommodation's Reply
09 Oct 2025
Dear Guest, We would like to thank you for choosing to stay at Swiss-Belinn Airport Surabaya. We also thank you for taking the time to write on our page. We have already passed on your compliments regarding the service provided by our staff and the cleanliness to the relevant staff. Your feedback regarding the ablution faucet in the bathroom will certainly be taken into consideration for future development programs. We hope that Swiss-Belinn Airport Surabaya will continue to be your choice of accommodation. Best wishes for health and success to you and your family. Best regards. Swiss-Belinn Airport Surabaya Management
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p***r
10.0
/10
Reviewed 4 week(s) ago
Comfortable place, spacious parking, friendly hotel staff
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest
Thank You for your preference stay at Swiss-Belinn Airport Surabaya.
Also for your compliment to our staff and facility.
As an International Chains Hotel nearest to the Airport, we always taking care and put our top notch standard for the hospitality and also facility.
We hope Swiss-Belinn Airport will still your first choice Hotel to stay.
Thank you and have a great day ahead.
Best Regards
Management Swiss-Belinn Airport Surabaya
p***r
10.0
/10
Reviewed 4 week(s) ago
Comfortable place and friendly hotel staff
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest
Thank You for your preference stay at Swiss-Belinn Airport Surabaya.
Also for your compliment to our staff and facility.
As an International Chains Hotel nearest to the Airport, we always taking care and put our top notch standard for the hospitality and also facility.
We hope Swiss-Belinn Airport will still your first choice Hotel to stay.
Thank you and have a great day ahead.
Best Regards
Management Swiss-Belinn Airport Surabaya
G***t
10.0
/10
Reviewed 5 week(s) ago
Great. Top notch, loyal customer at Swiss Bell.
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Accommodation's Reply
01 Oct 2025
Dear Guest, We would like to thank you for your loyalty in choosing Swiss-Belinn Airport Surabaya as your accommodation. It is truly a pleasure to know that you feel satisfied and comfortable every time you visit. Your support and trust as a loyal customer is a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya. We hope each visit always brings a pleasant experience. Best regards, Management. Swiss-Belinn Airport Surabaya
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J***n
10.0
/10
Reviewed 5 week(s) ago
Highly recommended. The hotel offers free airport transfers.
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for choosing to stay at Swiss-Belinn Airport Surabaya and for taking the time to write a review on our page. We are pleased to know that you were satisfied with your stay and the complimentary airport transfer service we provide. Your review and recommendation are very important to us and motivate us to continue improving our services. We hope Swiss-Belinn Airport Surabaya remains your preferred choice for accommodation. Best wishes for health and success to you and your family. Warm regards, Management. Swiss-Belinn Airport Surabaya
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B***g
Business
10.0
/10
Reviewed 6 week(s) ago
The location is near the airport, very strategic if we want to leave early from the airport and there is a shuttle car... Friendly staff and comfortable atmosphere.
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Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for choosing to stay at Swiss-Belinn Airport Surabaya and for taking the time to write a review on our page. We are delighted to learn that the hotel's proximity to the airport, the shuttle service, the friendly staff, and the comfortable atmosphere provided a pleasant stay for you. This positive review motivates us to continue improving the quality of our services and facilities. We hope Swiss-Belinn Airport Surabaya remains your preferred choice for accommodation. Best wishes for health and success to you and your family. Warm regards, Management. Swiss-Belinn Airport Surabaya
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T***a
8.5
/10
Reviewed 7 week(s) ago
Location near Juanda Airport, there is a shuttle to the airport, 👍
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Accommodation's Reply
22 Sep 2025
Dear Guest, Thank you for your review. We are pleased to learn that the hotel's proximity to Juanda Airport and the shuttle service provided a comfortable stay. We greatly appreciate your feedback and look forward to welcoming you back to Swiss-Belinn Airport Surabaya on your next visit. Best regards, Management. Swiss-Belinn Airport Surabaya
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F***a
Business
10.0
/10
Reviewed 9 week(s) ago
The location is close to the airport, also close to the city center of Surabaya, in my opinion it is quite strategic.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review. We are pleased to know that you found our location to be quite strategic, close to Juanda Airport and the Surabaya city center. We hope our convenient location, along with the available facilities and services, will add to your comfort and convenience. For your information, we also provide a complimentary airport shuttle service to make your trip easier. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya. Sincerely, Swiss-Belinn Airport Surabaya Management
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PR
Puti R.
Business
9.4
/10
Reviewed 10 week(s) ago
It's perfect for those heading to the airport the next day, so you can rest comfortably beforehand. The bed is spacious.
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Accommodation's Reply
28 Aug 2025
Dear Ms. Puti, Thank you for taking the time to share your experience with us. We are delighted to learn that our hotel's location helped you rest comfortably before continuing your journey to the airport the next day. We are also delighted to hear that you were satisfied with the comfort of our spacious bed, as the quality of our guests' rest is our top priority. For your information, our hotel also provides a free shuttle service to and from Juanda Airport during certain hours, so that guests can travel more conveniently and comfortably at no additional cost. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya in the future. Best regards, Swiss-Belinn Airport Surabaya Management
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A***n
10.0
/10
Reviewed 11 week(s) ago
Good experience to stay in here
Find this review helpful?
Accommodation's Reply
20 Aug 2025
Dear Valued Guest
Thank you for choosing to Swiss- Belinn Airport Surabaya for your stay. We appreciate the time you took to rate and compliment our services on our page.
It is gratifying to know that you had an enjoyable experience during your stay with us.
We eagerly anticipate the opportunity to welcome you back to Swiss-Belinn Airport Surabaya in the future.
Wishing you continued good health and success for you and your family.
Best regards,
Management
Swiss-Belinn Airport Surabaya
B***s
Business
9.4
/10
Reviewed 11 week(s) ago
Everything was fine, and there was airport drop-off too. Don't forget to book a seat on the airport shuttle, as it was full during our stay. Domestic drop-off takes about 30 minutes because you have to take your international flight first.
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Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you for choosing to stay at Swiss-Belinn Airport Surabaya, and for taking the time to leave a positive comment on our Traveloka page. It's encouraging to know you had a pleasant experience at our hotel. We do provide airport transportation at certain times, but prior reservations are required. We hope Swiss-Belinn Airport Surabaya remains your choice of accommodation during your stay in Surabaya. Best wishes for health and success to you and your family. Best regards. Swiss-Belinn Airport Surabaya Management
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Number of reviews per page
20
40
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Overall Ratings & Reviews Swiss-Belinn Airport Surabaya
Traveloka (4,100)
Other sources (59)
8.7
Very Good
From 4,100 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.6
Location
8.8
Service and Facilites
8.7
People often mention about Swiss-Belinn Airport Surabaya
All
Accessibility (51)
Staff Friendliness (50)
Bedroom (49)
Room Space (43)
Ambiance (42)
Bathroom (41)
Hotel Area (40)
Taste (40)
Variety (37)
Family Friendly (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Swiss-Belinn Airport Surabaya
Number of reviews per page
20
40
Customer reviews
R***y
Leisure
6.9
/10
Reviewed 3 day(s) ago
It took hours for the room to cool down. The next day, we deposited 200,000 Rupiah to request another access card so the AC would stay on while we were out, and the room was finally cool in the evening. Other than that, the staff were all friendly and helpful. Check-in was quick, and even though I chose the wrong smoking room, they were able to upgrade to a non-smoking one.
Read More
See original
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belinn Airport Surabaya and thank you for taking the time to share your experience. We apologize for any inconvenience you have experienced regarding our room temperature and air conditioning systems. Your feedback is highly appreciated and our technical team will ensure that all air conditioning systems are installed optimally without any further modifications. We are very pleased that you were satisfied with the friendliness and helpfulness of our staff, as well as with the speedy check-in process. Thank you for allowing our team to assist you in moving you to a non-smoking room upon your request. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya for an even more comfortable and enjoyable experience. Best regards, Management, Swiss-Belinn Airport Surabaya
See original
Verified Traveler
Business
8.5
/10
Reviewed 3 day(s) ago
The hotel is located near the Surabaya Airport and the toll road gate, so it has easy access. The restaurant's food also offers a good variety and affordable prices.
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear our valued guest,
Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for sharing your positive feedback with us.
We’re delighted to know that you enjoyed our convenient location near the airport and toll gate, as well as the variety and value of our restaurant offerings. Your kind words truly motivate us to continue providing the best service and experience for our guests.
We look forward to welcoming you back soon to Swiss-Belinn Airport Surabaya.
Warm regards,
Management
Swiss-Belinn Airport Surabaya
I***a
8.7
/10
Reviewed 4 day(s) ago
The location hotel is flexible and near Airport for those who transit or just early to be near airport. The room is clean and all is complete. The staff is not really helpful at the first. When I do check in the staff just give the key and that’s all. Didn’t explain where is the room floor, where is to go the the lift, what is the wifi username and password and didn’t talk at all except ask the name and identity. Not like others hotel who explain when we are check in. The receptionist is not really nice staff. But when I’m check out I got nice staff who can help me. Please for all staff don’t look at who is check in. Don’t ever never look at the cover of the person. When I ask for going to the airport the staff think I go to Domestic Flight. Even i just use a simple dress or clothes. Serve all the quest like a king or Queen. Because without the quest this hotel will not stand until now. I paid for stay. But I have bad experiences during check in with receptionist staff. I wi not recommend to come back to this hotel for next year vacation.
Thank you so much.
Read More
Find this review helpful?
Accommodation's Reply
28 Oct 2025
Dear our valued guest,
Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for taking the time to share your detailed feedback with us.
We sincerely apologize for the unpleasant experience you had during check-in. It is never our intention to make our guests feel unwelcome, and we truly regret that our front office team did not meet your expectations in terms of service and communication. Your feedback is very valuable, and we have addressed this matter with the team to ensure it does not happen again.
We’re pleased to know, however, that you found our location convenient, our rooms clean, and appreciated the helpful staff during check-out. We truly value your comments and will use them to improve our service consistency and hospitality for all guests.
Thank you once again for sharing your experience. We hope you will give us another opportunity in the future to provide a much better stay at Swiss-Belinn Airport Surabaya.
Warm regards,
Management
Swiss-Belinn Airport Surabaya
D***d
Transit
8.5
/10
Reviewed 4 day(s) ago
Everything is good and according to expectations.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Surabaya Airport and thank you for your positive review. We are delighted to know that your stay met your expectations. This review encourages us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport again. Best regards, Swiss-Belinn Surabaya Airport Management
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D***d
Transit
8.2
/10
Reviewed 4 day(s) ago
The service was very good, stayed here because I was leaving on an early morning flight.
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Accommodation's Reply
29 Oct 2025
Dear valued guests, We would like to extend our warmest wishes to Swiss-Belinn Surabaya Airport and thank you for taking the time to share your experience. We are very pleased that you were satisfied with our service and decided to stay with us before your first flight. Our location near the airport is designed to provide even more comfort to our passengers traveling with us. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management
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wawan n.
Business
8.4
/10
Reviewed 7 day(s) ago
The room's air conditioning was outdated, so it wasn't cooling optimally. The hallway air conditioning was missing or turned off, making it extremely stuffy and hot, even at night.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Airport Surabaya and thank you for your valuable feedback. We apologize for the inconvenience you experienced with the air conditioning in your room and corridor. We have forwarded your feedback to our technical team for immediate action to ensure the comfort of all our guests in the future. We appreciate your understanding and look forward to welcoming you back again for a memorable stay at Swiss-Belinn Surabaya. Best regards, Management, Swiss-Belinn Airport Surabaya
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Verified Traveler
9.1
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the food is complete and delicious, and the rooms are clean. Thank you Swissbelin.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We warmly welcome you from Swiss-Belinn Surabaya Airport and would like to thank you for taking the time to share your positive review. We are very glad that you were satisfied with the friendliness of our staff, the variety and taste of our food, and the cleanliness of our room throughout your stay. Your gratitude and appreciation means a lot to us and encourages us to continue to provide the best service. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management
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i***a
Business
8.8
/10
Reviewed 3 week(s) ago
Cleanliness is excellent, facilities and service are excellent. The location is very strategic if you want to get to the airport or the city center. Request a non-smoking room, and if you're booking with a family, we can accommodate adjacent rooms. Thank you.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Surabaya Airport and for taking the time to share your experience. We are delighted that you were satisfied with our cleanliness, facilities and services. We are also very pleased that your request for non-smoking rooms and a comfortable stay with your family was smoothly accommodated. Positive comments like these are very important to maintain and continuously improve the quality of our services. We look forward to welcoming you and your family back again soon. Best regards, Swiss-Belinn Surabaya Airport Management
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N***a
9.4
/10
Reviewed 4 week(s) ago
The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.
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Accommodation's Reply
15 Oct 2025
Dear valued guest, Thank you for choosing to stay at Swiss-Belinn Surabaya Airport and sharing your experience with us. We are very glad that you were satisfied with the cleanliness of your room, the comfort and the service of our team. We appreciate your comments on the bathroom amenities and will take them into consideration for future improvements. Thank you again for your review and compliments. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Surabaya Airport Management
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N***a
Staycation
8.5
/10
Reviewed 4 week(s) ago
The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.
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Accommodation's Reply
09 Oct 2025
Dear Guest, We would like to thank you for choosing to stay at Swiss-Belinn Airport Surabaya. We also thank you for taking the time to write on our page. We have already passed on your compliments regarding the service provided by our staff and the cleanliness to the relevant staff. Your feedback regarding the ablution faucet in the bathroom will certainly be taken into consideration for future development programs. We hope that Swiss-Belinn Airport Surabaya will continue to be your choice of accommodation. Best wishes for health and success to you and your family. Best regards. Swiss-Belinn Airport Surabaya Management
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p***r
10.0
/10
Reviewed 4 week(s) ago
Comfortable place, spacious parking, friendly hotel staff
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest
Thank You for your preference stay at Swiss-Belinn Airport Surabaya.
Also for your compliment to our staff and facility.
As an International Chains Hotel nearest to the Airport, we always taking care and put our top notch standard for the hospitality and also facility.
We hope Swiss-Belinn Airport will still your first choice Hotel to stay.
Thank you and have a great day ahead.
Best Regards
Management Swiss-Belinn Airport Surabaya
p***r
10.0
/10
Reviewed 4 week(s) ago
Comfortable place and friendly hotel staff
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Accommodation's Reply
09 Oct 2025
Dear Valued Guest
Thank You for your preference stay at Swiss-Belinn Airport Surabaya.
Also for your compliment to our staff and facility.
As an International Chains Hotel nearest to the Airport, we always taking care and put our top notch standard for the hospitality and also facility.
We hope Swiss-Belinn Airport will still your first choice Hotel to stay.
Thank you and have a great day ahead.
Best Regards
Management Swiss-Belinn Airport Surabaya
G***t
10.0
/10
Reviewed 5 week(s) ago
Great. Top notch, loyal customer at Swiss Bell.
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Accommodation's Reply
01 Oct 2025
Dear Guest, We would like to thank you for your loyalty in choosing Swiss-Belinn Airport Surabaya as your accommodation. It is truly a pleasure to know that you feel satisfied and comfortable every time you visit. Your support and trust as a loyal customer is a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya. We hope each visit always brings a pleasant experience. Best regards, Management. Swiss-Belinn Airport Surabaya
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J***n
10.0
/10
Reviewed 5 week(s) ago
Highly recommended. The hotel offers free airport transfers.
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for choosing to stay at Swiss-Belinn Airport Surabaya and for taking the time to write a review on our page. We are pleased to know that you were satisfied with your stay and the complimentary airport transfer service we provide. Your review and recommendation are very important to us and motivate us to continue improving our services. We hope Swiss-Belinn Airport Surabaya remains your preferred choice for accommodation. Best wishes for health and success to you and your family. Warm regards, Management. Swiss-Belinn Airport Surabaya
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B***g
Business
10.0
/10
Reviewed 6 week(s) ago
The location is near the airport, very strategic if we want to leave early from the airport and there is a shuttle car... Friendly staff and comfortable atmosphere.
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Accommodation's Reply
23 Sep 2025
Dear Guest, Thank you for choosing to stay at Swiss-Belinn Airport Surabaya and for taking the time to write a review on our page. We are delighted to learn that the hotel's proximity to the airport, the shuttle service, the friendly staff, and the comfortable atmosphere provided a pleasant stay for you. This positive review motivates us to continue improving the quality of our services and facilities. We hope Swiss-Belinn Airport Surabaya remains your preferred choice for accommodation. Best wishes for health and success to you and your family. Warm regards, Management. Swiss-Belinn Airport Surabaya
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T***a
8.5
/10
Reviewed 7 week(s) ago
Location near Juanda Airport, there is a shuttle to the airport, 👍
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Accommodation's Reply
22 Sep 2025
Dear Guest, Thank you for your review. We are pleased to learn that the hotel's proximity to Juanda Airport and the shuttle service provided a comfortable stay. We greatly appreciate your feedback and look forward to welcoming you back to Swiss-Belinn Airport Surabaya on your next visit. Best regards, Management. Swiss-Belinn Airport Surabaya
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F***a
Business
10.0
/10
Reviewed 9 week(s) ago
The location is close to the airport, also close to the city center of Surabaya, in my opinion it is quite strategic.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review. We are pleased to know that you found our location to be quite strategic, close to Juanda Airport and the Surabaya city center. We hope our convenient location, along with the available facilities and services, will add to your comfort and convenience. For your information, we also provide a complimentary airport shuttle service to make your trip easier. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya. Sincerely, Swiss-Belinn Airport Surabaya Management
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PR
Puti R.
Business
9.4
/10
Reviewed 10 week(s) ago
It's perfect for those heading to the airport the next day, so you can rest comfortably beforehand. The bed is spacious.
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Accommodation's Reply
28 Aug 2025
Dear Ms. Puti, Thank you for taking the time to share your experience with us. We are delighted to learn that our hotel's location helped you rest comfortably before continuing your journey to the airport the next day. We are also delighted to hear that you were satisfied with the comfort of our spacious bed, as the quality of our guests' rest is our top priority. For your information, our hotel also provides a free shuttle service to and from Juanda Airport during certain hours, so that guests can travel more conveniently and comfortably at no additional cost. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya in the future. Best regards, Swiss-Belinn Airport Surabaya Management
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A***n
10.0
/10
Reviewed 11 week(s) ago
Good experience to stay in here
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Accommodation's Reply
20 Aug 2025
Dear Valued Guest
Thank you for choosing to Swiss- Belinn Airport Surabaya for your stay. We appreciate the time you took to rate and compliment our services on our page.
It is gratifying to know that you had an enjoyable experience during your stay with us.
We eagerly anticipate the opportunity to welcome you back to Swiss-Belinn Airport Surabaya in the future.
Wishing you continued good health and success for you and your family.
Best regards,
Management
Swiss-Belinn Airport Surabaya
B***s
Business
9.4
/10
Reviewed 11 week(s) ago
Everything was fine, and there was airport drop-off too. Don't forget to book a seat on the airport shuttle, as it was full during our stay. Domestic drop-off takes about 30 minutes because you have to take your international flight first.
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Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you for choosing to stay at Swiss-Belinn Airport Surabaya, and for taking the time to leave a positive comment on our Traveloka page. It's encouraging to know you had a pleasant experience at our hotel. We do provide airport transportation at certain times, but prior reservations are required. We hope Swiss-Belinn Airport Surabaya remains your choice of accommodation during your stay in Surabaya. Best wishes for health and success to you and your family. Best regards. Swiss-Belinn Airport Surabaya Management
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