How many rooms are available at The Axana Hotel?

The Axana Hotel has 139 rooms in total.

Does The Axana Hotel provide parking?

Yes, The Axana Hotel provides parking. Please confirm details directly with the hotel.

Does The Axana Hotel have a swimming pool?

Yes, a swimming pool is available at The Axana Hotel.

Does The Axana Hotel provide airport transfer?

Yes, The Axana Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about The Axana Hotel?

The Axana Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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The Axana Hotel

Name: The Axana Hotel
Address: Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119, Jln. Bundo Kandung No.14-16, Sumatera Barat, 25119, Indonesia
Rating: 8

Hotels

All-star Accommodation

8.0

/10

Very Good

5,609 reviews

What Guests Say About Their Stay

Distance To City Center (104)

Staff Friendliness (103)

Hotel Area (89)

Room Space (87)

Jane

9.7

/ 10

I had the most pleasant stay here. The bedroom is pretty big, the bed is comfortable, the bathroom is huge, I had the main street view. What I love most about this hotel is that it has a mini fridge. The check in process was pretty fast, less than two minutes. Before you want to check in, make sure you have 200.000 IDR with you for the deposit. But, don't worry! There's an ATM (BCA) next to the hotel. The location is very strategic. It's easy to get to some places, like bars, traditional market, supermarkets, the beach, and restaurants. I didn't get to try the food and the drink at the bar. Apparently, they're pretty expensive and you need to pay 21% additional fee for tax. The thing that I think needs to be improved is the TV. The quality of the TV is pretty bad. Looks like it's full of ants. But, I am okay with that. Who watches TV nowadays anyway? Also, the wifi is pretty slow. Overall, I would give this hotel a rate of 9 out of 10. Definitely will stay here again in the future.

Salma A. Z.

9.4

/ 10

The Axana Hotel has a great value deals based on the price. The room is clean, huge bedroom and bathroom, and essentials such hairdryer and coffee/tea maker. But for superior, the view just another rooms which shows inside building. If you want city view, you should book another class. But I’m satisfied. And, if you took your car/motorcycle, just tell the receptionist then you’ll not be charged for parking.

Cahyo R.

9.7

/ 10

Highly recommended to stay during new normal, have implemented health protocols from the first come and check-in process ... Thank you.

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Octa B. N.

10.0

/ 10

A place to stay that is not wrongly chosen, comfortable the service is okay, the food is also good. The atmosphere is very very comfortable. Keep everything up thanks thanks The Axana Hotel for success ☺️

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Tetra B.

8.5

/ 10

A good hotel for family vacations, good breakfast and lots of variety, all hotel employees are friendly, until now satisfied with the services available.

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In the Area

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Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Axana Hotel is a hotel in a good neighborhood, which is located at West Padang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in The Axana Hotel

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Axana Hotel

Jln. Bundo Kandung No.14-16, Padang Barat, Padang, Sumatera Barat, Indonesia, 25119

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Discover More About The Axana Hotel

Location

The Axana Hotel is a hotel in a good neighborhood, which is located at West Padang.

About The Axana Hotel

From business event to corporate gathering, The Axana Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Axana Hotel, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Axana Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Axana Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Axana Hotel.

All facilities in The Axana Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Things to Do

Fitness center
Garden
Hot tub
Karaoke
Massage
Outdoor pool
Sauna
Spa
Steam room
Poolside bar

Public Facilities

Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Tours

Food and Drinks

A la carte breakfast
Bar
Nightclub
Poolside bar
Pub

In-room Facilities

Minibar
Refrigerator
Shower
TV

Transportation

Airport transfer
Car rental
Valet parking

General

AC
Family room
Swimming pool

Business Facilities

Business center
Meeting facilities

Sports and Recreations

Billiard
Fitness center

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Family-friendly Facilities

Children pool

Nearby Facilities

ATM/Banking

Connectivity

Free WiFi

Accommodation Policy & General Information in The Axana Hotel

Important Note

Deposit Policy
Deposit IDR 250,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Accommodation charges IDR 120,000/guest for extra breakfast.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Axana Hotel	139
Number of floors in The Axana Hotel	6
Another facilities in The Axana Hotel	Fitness center, Garden, Hot tub, Karaoke, Massage

Frequently asked question in The Axana Hotel

What are available facilities at The Axana Hotel?

There are top facilites at The Axana Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Axana Hotel?

The standard check-in time at The Axana Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Axana Hotel provide breakfast?

Yes, The Axana Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Axana Hotel?

The Axana Hotel is a 4.0-star hotel.

How many floors does The Axana Hotel have?

The Axana Hotel has 6 floors.

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More Reviews from Other Guests in The Axana Hotel

Overall Ratings & Reviews The Axana Hotel

Traveloka (5,582)

Other sources (27)

8.1

Very Good

From 5,582 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.0

Meal

7.9

Location

8.3

Service and Facilites

8.0

People often mention about The Axana Hotel

All

Ambiance (68)

Distance to City Center (66)

Staff Friendliness (66)

Hotel Area (60)

Accessibility (57)

Bedroom (56)

Bathroom (54)

Room Space (49)

Surroundings (48)

Check-in/out Time (43)

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Traveler Reviews The Axana Hotel

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Customer reviews

S***r

Staycation

10.0

/10

Reviewed 1 week(s) ago

The staff is very friendly and the rooms are clean

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a***a

Leisure

8.5

/10

Reviewed 2 week(s) ago

fun................3

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A***u

6.8

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, but what needs to be considered is that the torn bathroom towels from the Majapahit era should not be used anymore, replace them with more suitable ones. There is no hair dryer in the room. It takes quite a long time for the AC to work to cool the room. The breakfast menu is very unvaried for a 4-star hotel, the rice is too dry, the black pepper chicken but the pepper is still in the form of large, whole balls, very little pastry, dry and rough cake. The hotel staff is friendly, that is the plus point. Hopefully it will be better in the future for Axana Hotel.

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1 people find it helpful

Accommodation's Reply

01 Dec 2025

Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for leaving us a review and rating during your stay. We are delighted that you were impressed with the service of our staff, which is a great encouragement for us. However, we apologize for any inconvenience you experienced regarding our facilities. Your feedback is highly appreciated. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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E***n

Staycation

9.0

/10

Reviewed 2 week(s) ago

Everything good. I like to spending time right here. The problem umm when I first walked into the room, the toilet smelled really bad. Idk why

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E***n

6.9

/10

Reviewed 2 week(s) ago

Overall good but Hot water for showers didn’t working. For the next day i ask to receptionist, he say all the room are good, but how can i got the bathroom kinda smell and there’s no dustbin i get. The shampoo only 1 . Improve the facilities pls.

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Accommodation's Reply

01 Dec 2025

Greetings from The AXANA Padang Hotel. Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for leaving us a review and rating throughout your stay. Based on your feedback, we apologize for any inconvenience you may have experienced during your stay. We apologize for the inconvenience and the delayed response. Your feedback is very valuable in improving our services in the future. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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Sulthan A. S.

6.0

/10

Reviewed 3 week(s) ago

very hot air conditioning, lack of tissue facilities

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Accommodation's Reply

01 Dec 2025

The AXANA Padang Hotel Sincerely, Mr. Sultan A.S. Thank you for choosing The AXANA Padang Hotel as your accommodation and thank you for leaving us a review and rating during your stay. We apologize for any inconvenience you may have experienced during your stay. We apologize for the inconvenience and the delayed response. Your feedback is very valuable for improving our services in the future. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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Verified Traveler

8.7

/10

Reviewed 3 week(s) ago

When I arrived at the hotel, I checked in and everything was missing, from towels to mineral water, doormats, hotel slippers. After being informed, they arrived very late. Towels arrived 2 hours after being informed, sandals arrived until check out and doormats were not there.

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2 people find it helpful

Accommodation's Reply

01 Dec 2025

Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for leaving us a review and rating during your stay. Based on your feedback, we apologize for any inconvenience you may have experienced during your stay. We apologize for the inconvenience and delayed response. Your feedback is very valuable for improving our services in the future. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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i***i

Staycation

8.5

/10

Reviewed 3 week(s) ago

Very pleasant and friendly service

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Accommodation's Reply

10 Nov 2025

Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for leaving us a review and rating throughout your stay. We are delighted that you enjoyed our service. We look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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i***d

Staycation

10.0

/10

Reviewed 3 week(s) ago

The service is very good, located in the city center.

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1 people find it helpful

Accommodation's Reply

17 Nov 2025

Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for giving us such a great rating and review. We are delighted that you were impressed with our service throughout your stay and that our hotel is located in the heart of Padang city, close to various government offices. We look forward to welcoming you and your family back to The AXANA Padang Hotel for another enriching experience. Best regards, Hendra Utama, Front Office Manager

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J***a

8.5

/10

Reviewed 4 week(s) ago

Service is ok, steady, keep improving

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1 people find it helpful

Accommodation's Reply

10 Nov 2025

Warm Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for leaving us a review and rating throughout your stay. We are delighted that you enjoyed our service and we look forward to welcoming you and your family back to The AXANA Padang Hotel for an even better experience. Best regards, Hendra Utama, Front Office Manager

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m***a

6.3

/10

Reviewed 4 week(s) ago

The condition of the room's structure was already showing signs of decay, as the hotel was old. The noise from the club downstairs could be heard in the room, and the vibrations could be heard.

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Accommodation's Reply

10 Nov 2025

Warm greetings from Aksana Padang Hotel. Dear Valued Guest, Thank you for choosing Aksana Padang Hotel and for sharing your review and comments during your stay. We apologize for any inconvenience, but the management will do its best to accommodate your needs. We look forward to welcoming you back to Aksana Padang Hotel. We hope you will visit Aksana Padang Hotel again for a better experience. Sincerely, Hendra Utama, Front Office Manager

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a***a

Leisure

8.5

/10

Reviewed 4 week(s) ago

Nice pool upstairs, great views, just a lot of fun.

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1 people find it helpful

Accommodation's Reply

11 Nov 2025

Warm greetings from The AXANA Padang Hotel. Thank you for choosing The AXANA Padang Hotel as your accommodation choice and for your kind comments and ratings throughout your stay. We are delighted that you enjoyed our facilities, including our rooftop swimming pool with stunning views, which left a lasting impression on you. We look forward to welcoming you back soon for an even more meaningful stay. Best regards, Hendra Utama, Front Office Manager

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T***n

Transit

9.2

/10

Reviewed 5 week(s) ago

Overall, this hotel is quite good. In terms of hotel facilities and staff service. However, the deposit is quite high compared to other hotel standards, which are usually around 50,000-100,000. For ice cubes, I was never charged during my stay in Padang, but at this hotel I was charged. Just a little suggestion for room facilities before the room is ready to sell, check the completeness again. Because when I checked in, towels and bath mats were not available and amenities were also incomplete. The water heater also often had errors and the electricity in the room often dropped. I hope it can be better in the future.

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Accommodation's Reply

07 Nov 2025

Greetings from The AXANA Padang Hotel Dear Valued Guest, Thank you for choosing The AXANA Padang Hotel as your accommodation and for leaving us a rating and review. We are delighted that you enjoyed your stay. Based on your review, the room deposit will be determined by the hotel management. There is also a fee for ordering ice cubes at our hotel. We apologize for the inconvenience and we will improve it in the future. We hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama, Front Office Manager

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r***a

Staycation

8.1

/10

Reviewed 6 week(s) ago

The central AC is noisy, it often goes off on its own but it turns on quickly but every time it turns on it makes a startling noise because it makes a startling noise. Other than that, everything is comfortable and clean.

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1 people find it helpful

Accommodation's Reply

06 Nov 2025

Greetings from Aksana Padang Hotel Dear Guest, Thank you for choosing Aksana Padang Hotel and thank you for sharing your review and feedback during your stay. We apologize for any inconvenience caused and we will do our best to resolve the issue. We hope you enjoy your stay at our hotel. Hendra Utama, Front Office Manager

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Raemon M.

Leisure

10.0

/10

Reviewed 6 week(s) ago

friendly hotel staff, complete facilities, highly recommended

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2 people find it helpful

Accommodation's Reply

25 Oct 2025

Warm Greetings from The AXANA Hotel Padang Dear Mr. Raymond, Thank you for choosing The AXANA Hotel Padang as your accommodation and for your wonderful review on Traveloka. We are pleased to know that our staff are friendly and our facilities are well-equipped. We hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama, Front Office Manager

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A***i

8.5

/10

Reviewed 6 week(s) ago

Ok.. Very satisfying location

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1 people find it helpful

Accommodation's Reply

25 Oct 2025

The Axana Padang Hotel Best regards, The Axana Padang Thank you for choosing The Axana Padang Hotel as your accommodation and thank you for leaving us a review on Traveloka. We are delighted that you enjoyed our hotel's location. We hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama Front Office Manager

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F***i

Business

9.7

/10

Reviewed 6 week(s) ago

pay attention to the toilet again

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1 people find it helpful

Accommodation's Reply

24 Oct 2025

The AXANA Hotel Padang Best regards, I would like to thank you for choosing The AXANA Hotel Padang as your accommodation and for your near-perfect review. We will follow up on your review on Traveloka and this matter will be of great concern to our team. We hope that the comfort we provide will be an unforgettable experience for you. Best regards, Hendra Utama, Front Office Manager

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F***h

Staycation

10.0

/10

Reviewed 6 week(s) ago

Nice room, clean water, good service

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Accommodation's Reply

24 Oct 2025

The AXANA Hotel Padang Best regards, I would like to thank you for choosing The AXANA Hotel Padang as your accommodation and for your wonderful review. We are delighted that you were impressed with our rooms and services. We hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama, Front Office Manager

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a***a

Business

8.2

/10

Reviewed 7 week(s) ago

Nice swimming pool, friendly hotel staff, just a suggestion for the bathroom shower if it can be improved

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Accommodation's Reply

16 Oct 2025

Greetings from The AXANA Padang Hotel. Thank you for choosing The AXANA Padang Hotel as your accommodation and for giving us a near-perfect review. We are very pleased that you were satisfied with the swimming pool and the hotel staff throughout your stay. We will take your feedback into consideration and hope that the comfort we provide will be an unforgettable experience. Best regards, Hendra Utama, Front Office Manager

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A***l

10.0

/10

Reviewed 8 week(s) ago

This hotel is really good, I want to stay again.

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Accommodation's Reply

16 Oct 2025

Aksana Hotel Padang Best regards, Valued Guest Thank you for choosing Aksana Hotel Padang as your accommodation and for writing us a wonderful review. We are delighted that you would like to return to our hotel. We hope that the comfort we provide will be a memorable experience. Best regards, Hendra Utama Front Office Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.