The West Cove Hotel

Hotels
9.3
/10
Exceptional
80 reviews

What Guests Say About Their Stay

A***u
9.4
/ 10
Highly recommended to stay with family, the view is the best & the activities are quite good, there is a banana boat, you can rent a board to play in the waves on the beach, the swimming pool is also ok, the staff are all friendly, the food is quite good and there are lots of choices.
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Ayu W.
10.0
/ 10
We had a wonderful stay at this hotel in Anyer! My child absolutely loved playing at the beach and in the pool with the playground area. We enjoyed spending our afternoons on the beach when the tide was low—it was safe and free of rocks, although you still need to be careful when walking down to the shore. We decided to upgrade to a deluxe room with a pool view for an additional IDR 200,000 at check-in—the best decision ever! It gave us easy access to all the hotel facilities. Breakfast was delicious and offered a good variety of food. Overall, it’s an amazing hotel at an affordable price. We’ll definitely come back again. Thank you so much for the warm hospitality!
Aldy P.
9.7
/ 10
Vacation with family, yesterday booked a room in deluxe sea view got the top room, the view is awesome 👍. Kids friendly hotel, can go to private beach, can also swim, the view is directly to the sea.. Overall the best stay here 👍👍👍
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G***e
10.0
/ 10
Hospitality given by West Cove Staff especially Front Office Manager Revli above our expectation. Location is very easy to reach as on the side of main road. All facilities are well maintained and we were happy spending holiday in West Cove.
Ratih A.
10.0
/ 10
good friendly service, comfortable, nice view
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In the Area
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Jl Raya Pantai Anyer KM 145 Desa BulakanCinangkaKec. CinangkaKabupaten Serang, Banten 42167, Indonesia, Anyer, Serang, Banten, Indonesia, 42167

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The West Cove Hotel is located in area / city Anyer. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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The West Cove Hotel Address: Map & Location

Jl Raya Pantai Anyer KM 145 Desa BulakanCinangkaKec. CinangkaKabupaten Serang, Banten 42167, Indonesia, Anyer, Serang, Banten, Indonesia, 42167
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Lobby The West Cove Hotel
Exterior 2 The West Cove Hotel

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Location


The West Cove Hotel is located in area / city Anyer.

About The West Cove Hotel

Not only located within easy reach of various places of interests for your adventure, but staying at The West Cove Hotel will also give you a pleasant stay.

The West Cove Hotel is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

Have fun with various entertaining facilities for you and the whole family at The West Cove Hotel, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of The West Cove Hotel, which you rarely find in other places.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The West Cove Hotel.

If you plan to have a long-term stay, staying at The West Cove Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The West Cove Hotel.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The West Cove Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The West Cove Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, The West Cove Hotel is the right place to stay.

All facilities in The West Cove Hotel

Fitness Center The West Cove Hotel
Fitness Center
Lobby The West Cove Hotel
Lobby
Exterior The West Cove Hotel
Exterior
Bedroom The West Cove Hotel
Bedroom
Nearby View and Attractions The West Cove Hotel
Nearby View and Attractions

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • Bar
  • Beach Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Fullboard without drinks
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
  • Terrace

In-room Facilities

  • Cable TV
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Sports and Recreations

  • Beach volleyball
  • Diving
  • Fishing
  • Fitness center
  • Pool or Snooker
  • Snorkeling

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Wedding service

Transportation

  • Airport transfer
  • Car rental
  • Secure parking
  • Shopping center shuttle

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Supermarket

Shuttle Service

  • Ferry terminal shuttle
  • Ferry terminal shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Business Facilities

  • Meeting facilities

Things to Do

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The West Cove Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Early Check-in

You're not allowed to check-in before the accommodation’s check-in time.

Late Check-out

You're not allowed to check-out past the accommodation's check-out time.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The West Cove Hotel
80
Number of floors in The West Cove Hotel
6
Another facilities in The West Cove Hotel
Restaurant with AC, A la carte breakfast, A la carte dinner, Bar, Beach Bar

Frequently asked question in The West Cove Hotel

What are available facilities at The West Cove Hotel?
There are top facilites at The West Cove Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The West Cove Hotel?
Check-in time at The West Cove Hotel is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The West Cove Hotel provide breakfast?
Yes, The West Cove Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The West Cove Hotel?
The West Cove Hotel is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The West Cove Hotel have?
The West Cove Hotel has 6 floors.
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More Reviews from Other Guests in The West Cove Hotel

9.3
Exceptional
From 80 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.3

Meal

8.9

Location

9.3

Service and Facilites

9.4

People often mention about The West Cove Hotel
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가족 친화적 (9)
주변 환경 (6)
분위기 (6)
친절도 (5)
객실 공간 (5)
맛 (5)
다양성 (5)
액티비티 옵션 (4)
침실 (4)
호텔 지역 (4)
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Traveler Reviews The West Cove Hotel

Number of reviews per page
20
40
Customer reviews
V***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
Pluses: Bedroom: Spacious Bathroom: Also Spacious AC: Cold View from the balcony: Nice, you can see Mount Krakatoa in the distance Breakfast: Great, the Indonesian food menu is quite varied, and the taste is quite good. Swimming pool: This is my favorite part. The pool is quite long, but it's quite tiring to go back and forth. Although the water is a bit murky, overall it's very good. Minuses: Dinner at the restaurant!! Maybe the chefs are different in the morning and evening, like heaven and earth. The hot water is a bit difficult to control. The path to the restaurant and pool is not completely covered, so if it rains, some areas will definitely get wet.
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Nunik H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very nice, love staying here. From the view, the atmosphere, everything is cool. I left my bag in the parking lot, but it was still there and a package was sent to my house. The downside is that you can't order food delivered to your room at night.
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Accommodation's Reply
20 Nov 2025
Dear Nunik H., Thank you for your positive review! We are very glad that you enjoyed your stay at The West Cove Hotel Anyer with its views, atmosphere, and service. We also appreciate your help in taking care of and returning your luggage safely. Regarding the dinner service, your feedback is very valuable and we will use it as an evaluation to improve our service in the future. We hope to welcome you back for your next stay. Thank you for choosing The West Cove Hotel Anyer! 🌊✨ Best regards, Silva Arianto, Front Office Manager - The West Cove Hotel Anyer
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s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly, check in is fast and the facilities are okay.
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Accommodation's Reply
20 Nov 2025
Dear Madam, Thank you for taking the time to write a review. We are delighted to know that our friendly staff, fast check-in, and excellent facilities met your expectations during your stay at The West Cove Anyer. This positive feedback encourages us to maintain and improve the quality of our services. We look forward to welcoming you back again soon. Best regards, Silva Arianto, Front Office Manager – The West Cove Anyer
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S***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
Actually, this place is good, but I left something behind but it seems like it wasn't informed at the reception because the hotel check-in time was too long at 3 o'clock, unlike most hotels where check-in is at 2 o'clock and I was busy asking if early check-in was possible or not, but it turned out it was possible and there was no charge, but it was actually a shame that the check-in took too long which resulted in many of my things being left behind.
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Accommodation's Reply
08 Nov 2025
Dear S*a, Thank you for sharing your experience at West Bay Hotel and submitting a review. We apologize for the inconvenience you have experienced regarding the check-in time and lost items. The check-in time is from 15:00 to provide our housekeeping team with sufficient time to prepare and clean your room for the next guest. We will do our best to find a solution, such as an early check-in if the situation allows. We apologize for the inconvenience caused by the lost items. If you wish, please contact us directly via WhatsApp (+62********). Our staff will do their best to locate the lost item and provide you with more information. Your valuable feedback will contribute to the improvement of our services in the future. We look forward to welcoming you back and will do our best to serve you even better. Thank you! Ms. Silva Aliant, Front Office Manager, West Bay Hotel
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Evi Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
All the best. I'll be back here in the morning.
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2 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Evi Y, Thank you for taking the time to share your positive review of your stay with us. We are so pleased that you were satisfied with our service and facilities. We look forward to welcoming you back to Westcove Hotel for your next stay. Best regards, Silva Arianto, Front Office Manager, Westcove Hotel
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S***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Great place for family vacation
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2 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear S*g, Thank you for sharing your positive review about your family's experience at The West Cove Hotel. We are so glad you enjoyed your stay with us. We look forward to welcoming you and your family back on your next visit for an even more memorable experience. Best regards, Silva Arianto, Front Office Manager, The West Cove Hotel
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muhamad h. f.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
comfortable but the AC is broken. Ms. Maya's service is great
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Accommodation's Reply
31 Oct 2025
Dear Mr. Muhammad H.F., Thank you for your review and compliments on the service of our team, especially Ms. Maya. We appreciate your compliments on your dedication and warm welcome. We apologize for the inconvenience you experienced regarding the air conditioning in your room. We have forwarded this feedback to our technical team for immediate action to correct the issue and to prevent it from happening again in the future. We look forward to welcoming you back to Westcove Hotel for an even more comfortable and fulfilling stay. Best regards, Silva Arianto Front Office Manager Westcove Hotel
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Beach and pool area is nice, which is important for a trip to Anyer-Carita. Food is good enough, although not amazing. Staff is very friendly, cleaners and engineering never forget to greet us when we pass them. Hope they can uphold their service standards for a long time.
7 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear A***i, Thank you so much for taking the time to share your experience at The West Cove Hotel. We’re truly glad to hear that you enjoyed the beach and pool area — we agree that it’s an essential part of a relaxing getaway to Anyer-Carita! We appreciate your feedback on the food and will certainly use it as motivation to keep improving. It also warms our hearts to know that our staff, especially the cleaning and engineering teams, left a positive impression through their friendliness. We take pride in maintaining a welcoming and respectful atmosphere for all our guests. Your kind words and hopes mean a lot to us. Rest assured, we are committed to upholding and continuously enhancing our service standards. Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The place is great. The view from the balcony is amazing. 🥰 Sea view. The room is clean... there are towels and a mat. There's only a little shampoo and soap. The food is delicious. Thank you, the West Cove Hotel. 🥰😍
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2 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Guest, Warm greetings from The West Cove Hotel. Thank you very much for your positive review and appreciation. We are delighted to learn that you enjoyed the view from your balcony, the cleanliness of your room, and the food we served. We also appreciate your feedback on the bathroom amenities, which we will use to evaluate and improve our service in the future. We hope to welcome you back for an even more enjoyable stay. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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Puspitasari
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Staying at West Cove was satisfying, so beautifull
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Accommodation's Reply
10 Oct 2025
Dear Mr./Ms. Puspitasari, Warm greetings from The West Cove Hotel. Thank you for your positive review. We are delighted to learn that your stay with us was satisfying and left a wonderful impression. Comments like this encourage the entire team to continue providing the best service to every guest. We look forward to welcoming you back soon for another enjoyable experience. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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c***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
an incredibly nice place, very impressive and interesting
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Accommodation's Reply
10 Oct 2025
Dear Mr./Ms. c*r, Warm greetings from The West Cove Hotel. Thank you for your brief but meaningful review. We are delighted and honored to know that your experience with us was so memorable and enjoyable. We hope we can continue to be your top choice on your next visit. We look forward to welcoming you back to create more special moments in the future. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Nice place, but we don't know if we booked from Traveloka, we have to confirm again if there are special requests, even though it was already noted, I thought when I arrived at the room it was according to the request😁. The cake slice wasn't there even though it was my birthday when I stayed 🥳
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2 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Mr./Ms. H*i, Thank you for choosing The West Cove Hotel and taking the time to write your review. We are delighted to hear that you enjoyed our hotel's ambiance. However, we would like to apologize for any inconvenience caused by the special request not being addressed directly, as well as the small surprise on your special day. This feedback is very valuable to us, and will be used as a basis for our evaluation so that we can be more proactive in ensuring that every guest request, especially special ones like birthday celebrations, is better followed up. We hope to continue to leave a positive impression overall, and we look forward to welcoming you back with even better service in the future. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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Indra I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The long journey from Bekasi paid off 😍😍
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4 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Mr./Ms. Indra, Thank you for sharing your experience staying with us. We are very happy to know that your long trip from Bekasi was rewarded with a pleasant experience at The West Cove Hotel. 😊. We hope your vacation was memorable, and we look forward to your next visit! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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A***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Recommended hotels in Anyer for family vacations.. 👍🏼👍🏼
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Accommodation's Reply
24 Sep 2025
Dear Mr./Ms. A*t, Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at our hotel and recommend The West Cove Hotel as a great choice for a family vacation in Anyer. We hope your vacation brings you many wonderful memories, and we look forward to welcoming you back again in the future. Warm regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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T***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
View the best, enjoy stay, get some best sunset, hope can be back again soon.
3 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear T***h, Thank you for your kind review. We're delighted to hear that you had an enjoyable stay and were able to experience some of the best sunset views during your time with us. It means a lot to know that your visit was memorable, and we truly hope to have the pleasure of welcoming you back to The West Cove Hotel in the near future. Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel
Widya A. L. O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The downside was the room door wouldn't open from the moment we entered, making it a hassle to call a technician every time we wanted to enter. Luckily, management took responsibility and moved us in after someone checked out. But the view was great, the room was clean, and there was a cooking class for the kids, which made them even happier.
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Accommodation's Reply
24 Sep 2025
Dear Mr./Ms. Widya A.L.O. Thank you for your review and for choosing The West Cove Hotel as your accommodation. We apologize for the inconvenience you experienced regarding the room door not being able to open. This is certainly not the standard of service we expect, and we appreciate your patience and understanding during the handling process. We are also grateful that our team was able to immediately follow up and provide a more comfortable replacement room. We are pleased to know that you enjoyed the cleanliness of the room, the views, and the cooking class program for children. These are the things we want to continue to provide to create a pleasant stay experience for all our guests. Your feedback is our concern as we continue to improve the quality of our service. We sincerely hope to welcome you again in the future with a more perfect experience. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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A***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Highly recommended to stay with family, the view is the best & the activities are quite good, there is a banana boat, you can rent a board to play in the waves on the beach, the swimming pool is also ok, the staff are all friendly, the food is quite good and there are lots of choices.
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3 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear A*u, Thank you so much for your review! 😊 We are so happy to hear that you and your family enjoyed your time here. We are also happy to know that you were satisfied with the views, activities such as the banana boat and surfboard, and the swimming pool that we provide. We are also grateful for your appreciation of the staff's service and the variety of food we offer. We look forward to welcoming you and your family back for more enjoyable moments in the future! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
The service was good. The people were accomodating. the food served in the morning and at night were few but satisfying. The room was spacious. The only exception is the bed. The bed was not comfortable enough and cause me and husband back pain. Rm 503
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Accommodation's Reply
10 Sep 2025
Dear R***n, Thank you so much for your kind review and valuable feedback! We're happy to hear that you enjoyed the service, the food, and the spacious room. We sincerely apologize for the discomfort you experienced with the bed. We will definitely look into improving the mattress to ensure better comfort for our future guests. We hope that despite this, you and your husband still have fond memories of your stay in Room 503. We would love to welcome you both back for a more comfortable experience next time! Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Kids friendly, comfortable rooms, spacious parking, good service
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear D*a, Thank you so much for your review and rating! 😊 We're delighted to hear that you found our hotel child-friendly, with comfortable rooms, ample parking, and excellent service. We will continue to strive to provide the best possible experience for our guests. We look forward to welcoming you and your family back soon! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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Karina S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The hotel location is very strategic, with direct access to the beach.
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Accommodation's Reply
10 Sep 2025
Dear Karina S, Thank you so much for your review and rating! 😊 We're so glad you enjoyed the hotel's convenient location and easy direct beach access. We will continue to strive to provide the best experience possible and look forward to welcoming you back in the future! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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Number of reviews per page
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Bedroom 4 The West Cove Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.3
Exceptional
From 80 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.3

Meal

8.9

Location

9.3

Service and Facilites

9.4

People often mention about The West Cove Hotel
All
가족 친화적 (9)
주변 환경 (6)
분위기 (6)
친절도 (5)
객실 공간 (5)
맛 (5)
다양성 (5)
액티비티 옵션 (4)
침실 (4)
호텔 지역 (4)
Sort by
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Traveler Reviews The West Cove Hotel

Number of reviews per page
20
40
Customer reviews
V***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
Pluses: Bedroom: Spacious Bathroom: Also Spacious AC: Cold View from the balcony: Nice, you can see Mount Krakatoa in the distance Breakfast: Great, the Indonesian food menu is quite varied, and the taste is quite good. Swimming pool: This is my favorite part. The pool is quite long, but it's quite tiring to go back and forth. Although the water is a bit murky, overall it's very good. Minuses: Dinner at the restaurant!! Maybe the chefs are different in the morning and evening, like heaven and earth. The hot water is a bit difficult to control. The path to the restaurant and pool is not completely covered, so if it rains, some areas will definitely get wet.
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Nunik H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very nice, love staying here. From the view, the atmosphere, everything is cool. I left my bag in the parking lot, but it was still there and a package was sent to my house. The downside is that you can't order food delivered to your room at night.
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Accommodation's Reply
20 Nov 2025
Dear Nunik H., Thank you for your positive review! We are very glad that you enjoyed your stay at The West Cove Hotel Anyer with its views, atmosphere, and service. We also appreciate your help in taking care of and returning your luggage safely. Regarding the dinner service, your feedback is very valuable and we will use it as an evaluation to improve our service in the future. We hope to welcome you back for your next stay. Thank you for choosing The West Cove Hotel Anyer! 🌊✨ Best regards, Silva Arianto, Front Office Manager - The West Cove Hotel Anyer
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s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly, check in is fast and the facilities are okay.
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Accommodation's Reply
20 Nov 2025
Dear Madam, Thank you for taking the time to write a review. We are delighted to know that our friendly staff, fast check-in, and excellent facilities met your expectations during your stay at The West Cove Anyer. This positive feedback encourages us to maintain and improve the quality of our services. We look forward to welcoming you back again soon. Best regards, Silva Arianto, Front Office Manager – The West Cove Anyer
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S***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
Actually, this place is good, but I left something behind but it seems like it wasn't informed at the reception because the hotel check-in time was too long at 3 o'clock, unlike most hotels where check-in is at 2 o'clock and I was busy asking if early check-in was possible or not, but it turned out it was possible and there was no charge, but it was actually a shame that the check-in took too long which resulted in many of my things being left behind.
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Accommodation's Reply
08 Nov 2025
Dear S*a, Thank you for sharing your experience at West Bay Hotel and submitting a review. We apologize for the inconvenience you have experienced regarding the check-in time and lost items. The check-in time is from 15:00 to provide our housekeeping team with sufficient time to prepare and clean your room for the next guest. We will do our best to find a solution, such as an early check-in if the situation allows. We apologize for the inconvenience caused by the lost items. If you wish, please contact us directly via WhatsApp (+62********). Our staff will do their best to locate the lost item and provide you with more information. Your valuable feedback will contribute to the improvement of our services in the future. We look forward to welcoming you back and will do our best to serve you even better. Thank you! Ms. Silva Aliant, Front Office Manager, West Bay Hotel
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Evi Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
All the best. I'll be back here in the morning.
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2 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear Evi Y, Thank you for taking the time to share your positive review of your stay with us. We are so pleased that you were satisfied with our service and facilities. We look forward to welcoming you back to Westcove Hotel for your next stay. Best regards, Silva Arianto, Front Office Manager, Westcove Hotel
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S***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Great place for family vacation
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2 people find it helpful
Accommodation's Reply
31 Oct 2025
Dear S*g, Thank you for sharing your positive review about your family's experience at The West Cove Hotel. We are so glad you enjoyed your stay with us. We look forward to welcoming you and your family back on your next visit for an even more memorable experience. Best regards, Silva Arianto, Front Office Manager, The West Cove Hotel
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muhamad h. f.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
comfortable but the AC is broken. Ms. Maya's service is great
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Accommodation's Reply
31 Oct 2025
Dear Mr. Muhammad H.F., Thank you for your review and compliments on the service of our team, especially Ms. Maya. We appreciate your compliments on your dedication and warm welcome. We apologize for the inconvenience you experienced regarding the air conditioning in your room. We have forwarded this feedback to our technical team for immediate action to correct the issue and to prevent it from happening again in the future. We look forward to welcoming you back to Westcove Hotel for an even more comfortable and fulfilling stay. Best regards, Silva Arianto Front Office Manager Westcove Hotel
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Beach and pool area is nice, which is important for a trip to Anyer-Carita. Food is good enough, although not amazing. Staff is very friendly, cleaners and engineering never forget to greet us when we pass them. Hope they can uphold their service standards for a long time.
7 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear A***i, Thank you so much for taking the time to share your experience at The West Cove Hotel. We’re truly glad to hear that you enjoyed the beach and pool area — we agree that it’s an essential part of a relaxing getaway to Anyer-Carita! We appreciate your feedback on the food and will certainly use it as motivation to keep improving. It also warms our hearts to know that our staff, especially the cleaning and engineering teams, left a positive impression through their friendliness. We take pride in maintaining a welcoming and respectful atmosphere for all our guests. Your kind words and hopes mean a lot to us. Rest assured, we are committed to upholding and continuously enhancing our service standards. Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The place is great. The view from the balcony is amazing. 🥰 Sea view. The room is clean... there are towels and a mat. There's only a little shampoo and soap. The food is delicious. Thank you, the West Cove Hotel. 🥰😍
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2 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Guest, Warm greetings from The West Cove Hotel. Thank you very much for your positive review and appreciation. We are delighted to learn that you enjoyed the view from your balcony, the cleanliness of your room, and the food we served. We also appreciate your feedback on the bathroom amenities, which we will use to evaluate and improve our service in the future. We hope to welcome you back for an even more enjoyable stay. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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Puspitasari
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Staying at West Cove was satisfying, so beautifull
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Accommodation's Reply
10 Oct 2025
Dear Mr./Ms. Puspitasari, Warm greetings from The West Cove Hotel. Thank you for your positive review. We are delighted to learn that your stay with us was satisfying and left a wonderful impression. Comments like this encourage the entire team to continue providing the best service to every guest. We look forward to welcoming you back soon for another enjoyable experience. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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c***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
an incredibly nice place, very impressive and interesting
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Accommodation's Reply
10 Oct 2025
Dear Mr./Ms. c*r, Warm greetings from The West Cove Hotel. Thank you for your brief but meaningful review. We are delighted and honored to know that your experience with us was so memorable and enjoyable. We hope we can continue to be your top choice on your next visit. We look forward to welcoming you back to create more special moments in the future. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Nice place, but we don't know if we booked from Traveloka, we have to confirm again if there are special requests, even though it was already noted, I thought when I arrived at the room it was according to the request😁. The cake slice wasn't there even though it was my birthday when I stayed 🥳
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2 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Mr./Ms. H*i, Thank you for choosing The West Cove Hotel and taking the time to write your review. We are delighted to hear that you enjoyed our hotel's ambiance. However, we would like to apologize for any inconvenience caused by the special request not being addressed directly, as well as the small surprise on your special day. This feedback is very valuable to us, and will be used as a basis for our evaluation so that we can be more proactive in ensuring that every guest request, especially special ones like birthday celebrations, is better followed up. We hope to continue to leave a positive impression overall, and we look forward to welcoming you back with even better service in the future. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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Indra I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The long journey from Bekasi paid off 😍😍
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4 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Mr./Ms. Indra, Thank you for sharing your experience staying with us. We are very happy to know that your long trip from Bekasi was rewarded with a pleasant experience at The West Cove Hotel. 😊. We hope your vacation was memorable, and we look forward to your next visit! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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A***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Recommended hotels in Anyer for family vacations.. 👍🏼👍🏼
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Accommodation's Reply
24 Sep 2025
Dear Mr./Ms. A*t, Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at our hotel and recommend The West Cove Hotel as a great choice for a family vacation in Anyer. We hope your vacation brings you many wonderful memories, and we look forward to welcoming you back again in the future. Warm regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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T***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
View the best, enjoy stay, get some best sunset, hope can be back again soon.
3 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear T***h, Thank you for your kind review. We're delighted to hear that you had an enjoyable stay and were able to experience some of the best sunset views during your time with us. It means a lot to know that your visit was memorable, and we truly hope to have the pleasure of welcoming you back to The West Cove Hotel in the near future. Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel
Widya A. L. O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The downside was the room door wouldn't open from the moment we entered, making it a hassle to call a technician every time we wanted to enter. Luckily, management took responsibility and moved us in after someone checked out. But the view was great, the room was clean, and there was a cooking class for the kids, which made them even happier.
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Accommodation's Reply
24 Sep 2025
Dear Mr./Ms. Widya A.L.O. Thank you for your review and for choosing The West Cove Hotel as your accommodation. We apologize for the inconvenience you experienced regarding the room door not being able to open. This is certainly not the standard of service we expect, and we appreciate your patience and understanding during the handling process. We are also grateful that our team was able to immediately follow up and provide a more comfortable replacement room. We are pleased to know that you enjoyed the cleanliness of the room, the views, and the cooking class program for children. These are the things we want to continue to provide to create a pleasant stay experience for all our guests. Your feedback is our concern as we continue to improve the quality of our service. We sincerely hope to welcome you again in the future with a more perfect experience. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel
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A***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Highly recommended to stay with family, the view is the best & the activities are quite good, there is a banana boat, you can rent a board to play in the waves on the beach, the swimming pool is also ok, the staff are all friendly, the food is quite good and there are lots of choices.
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3 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear A*u, Thank you so much for your review! 😊 We are so happy to hear that you and your family enjoyed your time here. We are also happy to know that you were satisfied with the views, activities such as the banana boat and surfboard, and the swimming pool that we provide. We are also grateful for your appreciation of the staff's service and the variety of food we offer. We look forward to welcoming you and your family back for more enjoyable moments in the future! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
The service was good. The people were accomodating. the food served in the morning and at night were few but satisfying. The room was spacious. The only exception is the bed. The bed was not comfortable enough and cause me and husband back pain. Rm 503
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Accommodation's Reply
10 Sep 2025
Dear R***n, Thank you so much for your kind review and valuable feedback! We're happy to hear that you enjoyed the service, the food, and the spacious room. We sincerely apologize for the discomfort you experienced with the bed. We will definitely look into improving the mattress to ensure better comfort for our future guests. We hope that despite this, you and your husband still have fond memories of your stay in Room 503. We would love to welcome you both back for a more comfortable experience next time! Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Kids friendly, comfortable rooms, spacious parking, good service
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1 people find it helpful
Accommodation's Reply
10 Sep 2025
Dear D*a, Thank you so much for your review and rating! 😊 We're delighted to hear that you found our hotel child-friendly, with comfortable rooms, ample parking, and excellent service. We will continue to strive to provide the best possible experience for our guests. We look forward to welcoming you and your family back soon! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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Karina S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The hotel location is very strategic, with direct access to the beach.
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Accommodation's Reply
10 Sep 2025
Dear Karina S, Thank you so much for your review and rating! 😊 We're so glad you enjoyed the hotel's convenient location and easy direct beach access. We will continue to strive to provide the best experience possible and look forward to welcoming you back in the future! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel
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