Garner Hotel Rome Aurelia by IHG

Great.

We had a nice stay. Staff were friendly and helpful. Clean and well maintained. Beds were very firm.

Excellent Customer service. Great breakfast

The stay was fine , the hotel was ok it’s just a shame they do not offer tea and coffee in the rooms

Best buffet breakfast ever Air conditioner did not work Very helpful staff Newly renovated Excellent pricing

this nice place to stay even little far from the center. But you will love this place and their services

good budget hotel, nice staff and breakfast

It was a very comfortable room. The breakfast was fabulous!

Glitches on Expedia kept me from knowing if booking went thru or not, for another location. So I tried to book Smooth Rome. Ended up with 2 bookings, 2 locations in Rome. Tried to cancel WITHIN 30 minutes, denied. Paid for 2 nights even though we didn’t stay there at all. There needs to be some short amount of grace period for errors, or computer glitches. I have not mentioned specific prices or room rates. I have not used any profanity. I have not referenced personal information. I have not included photos containing inappropriate or unrelated content.

They wouldn't give us a second key. Claimed there was a technical problem. Rooms are outdated. 2nd ekevator said out of service but we saw staff using it.

Staff was helpful and friendly. The hotel was impeccable and their breakfast menu was amazing!

Rooms are very mouldy and dirty. The phone and switch are not working. The sink is blocked. We used the bathtub to wash a hand. We stayed one night and booked two rooms and the second room is worse than the first one. Second room bathroom is very dirty. Worse than over imagination 😪.

Colazione buona, camera pulita e comoda. Bene.

Great hotel with amazing staff. Big breakfast options, room was already cooled when we arrived. 2 min walk to the bus or 15 min walk to the metro which both get you right to downtown. Food in the restaurant was excellent as well.

We found many flies in our room. Loved the complimentary buffet breakfast.

all good

The hotel have air conditioning and hot water is a plus in Rome. Have no parking but there is a public parking few meters down the hotel. I will recommend for short stays

Very nice staff. Always available staff. Our flight got delayed and didn’t get to check in till almost 1am and it was fine. The metro is 0.7 mile walk away.

I booked a Super room for my stay from 21st May to 24th May 2024. But when we arrived they gave us a standard room (mostly the bathroom is meant for disabled occupants). The bathroom was unclean with a smell that was unbearable. I think they havent cleaned the room before giving us the key for the room. Though we have booked a Super room they gave us a standard room. So we have to complain about it at the front desk. But they refused us to give a Super room saying the hotel is full and asked us to stay till the next day. This is unacceptable after paying extra for a super room we got a standard room.Also that standard room had a horrible smell and we had to ask them to clean the room again as we couldnt stay in that room. Why are we charged for a Super room and given a standard room. We need compensation for their behavior.

The hotel is clean the water pressure is low for showers, breakfast good less then 1 minutes to the bus stop and 15 minutes to metro over we enjoy