Grand Hotel Fleming by OMNIA hotels

. Terrible experience. The room was dirty, cramped, and extremely uncomfortable. It was located right next to the staff laundry area, making it noisy and completely unsuitable for guests. It felt like one of those cheap solutions used to maximise occupancy and profit rather than provide a quality guest experience. A professional General Manager should never allocate a room like this. The room was so small, with an uncomfortable bathroom, that it would be better suited as a storage room than a guest room. There is simply no excuse for such a poor experience. It should not matter whether a guest is staying for one night or a week, whether they are well dressed or arrive after a long journey. Every customer deserves to feel valued, respected, and proud of choosing your hotel. What made this even more disappointing was the overall lack of hospitality standards. From reception to housekeeping and food & beverage, the level of service was well below average. I have worked in hospitality for over 22 years, currently oversee 20 venues in Australia, and have been both a business owner and operator. I rarely write negative reviews because I understand the challenges of this industry. However, I genuinely do not want another traveller—whether travelling alone or with family—to go through such an embarrassing and disappointing experience.

For me it’s the perfect location. However it’s a wee bit far out of the centre of city. Ideal for the stadio olimpico I keep returning to this hotel. The breakfast is awesome. Parking is difficult to book early

I have stayed here numerous times over a 10 year period. The fact that I keep going back is testament to it. It can get busy at times…. Probably due to its location and proximity to the Stadio olímpico Breakfast is well worth it. The selection should be eneough to satisfy everybody Parking can be very difficult!!!. Especially during work hours

Staff was very helpful. Room was large and clean. Bed was very comfortable. Restaurant on property, providing very nice breakfast options. Close to shops, and restaurants.

The front desk customer service agents were very pleasant, friendly and helpful. Room were very clean and no smoking smell. Things that I needed for my room were fulfilled immediately after I requested. It was a great stay. I’d definitely recommend this hotel to anyone who wants to be closer to the Vatican. Thank you for a wonderful experience.

Good hotel but at peak times can be very pricey due to demand. Seems to be a popular group tourist hotel with bus loads arriving at times. I’ve stayed here 6 or 7 times so it must be good

Clean room

I have stayed at this hotel 5 or 6 times. That alone should be proof of its appeal. Great breakfast, rooms comfortable and helpful staff

The staffs are Italian and very little compassion to your concerns. They don’t care about you. All they care about hotel policies and no flexibility. So if you have a problem don’t rely on the staffs, typical Italian culture and attitude.

Good amenities close by, pharmacy, fashion and food as well as bus links. But the skip bins constantly overflowing and rubbish all over the car park.

Good hotel, clean and friendly

Nice hotel just not easiest to get too from city centre and football stadium

Good experience

Staff at Reception were rude from the time we arrived and during our stay. I also politely asked if i could have a lare checkout, the Receptionist turned to the lady in charge who took a look at m and said NO abruptly with no explanation. I noticed the politeness and smiles to Italuan speaking people that were checking in at the same time. We had no welcome, no smile, no explanation about the hotel, nothing about the facilities. We were just given keys to our room and done.thry did speak English by the way, they just chose not to communicate. I felt very uncomfortable at this hotel. Will NOT be recommending. The bar staff were nice. This hotel was about 20 - 25 minutes away from the centre but we didnt mind travelling on bus to get to places. Public transport was very cheap. Not much to do around the hotel though.

The room we stayed when we draw the curtain you could be seen from properties that are overlooking the room, the rubbish bins are right in front of the hotel.

Exactly what was required of short trips

It was not close to attractions, but bus & metro near. Quiet & places around hotel to eat. Bed good, staff friendly. Breakfast not included, but good coffee and pastry bar 200 ft.

Great Place to stay

Nice affordable hotel

This hotel has a great location, walking distance to restaurants, stores and grocery stores. The taxi stand is also nearby and they are always ready to take you anywhere.